Summary
You may be familiar with desktop screen readers like JAWS, and desktop voice control like Dragon Naturally speaking. You might know about WCAG, and popular automated testing tools for your websites. But what about mobile apps? How do accessibility techniques apply on the touch screen? As the entire world moves mobile first, your accessibility strategy needs to adapt. In this talk, we’ll introduce you to some of the changes that managing mobile-first accessibility correctly requires. We’ll cover some of the most popular assistive technologies on mobile, give you tips for automated and manual testing of your mobile apps, warn you of some of the pitfalls to watch for, and help you bring your mobile accessibility strategy to the next level.
Key Insights
-
•
Mobile platforms have more mature built-in accessibility features than desktop, including screen readers and live captions.
-
•
54% of users in 2021 were mobile-first, reflecting the growing importance of mobile accessibility.
-
•
Mobile interfaces offer simplified, less distracting experiences important for users with cognitive or visual challenges.
-
•
Mobile’s physical mobility allows users to adjust screen positioning and lighting to suit their needs, unlike desktop setups.
-
•
Testing mobile accessibility is easier due to consistent OS versions and standardized built-in assistive tools across devices.
-
•
Desktop accessibility must handle many combinations of browsers, screen readers, and versions, complicating testing and development.
-
•
Mobile assistive technologies are free and embedded, reducing barriers to access compared to desktop tools requiring licenses or installations.
-
•
Mobile’s improved GPS and voice dictation simplify tasks for users with disabilities that are difficult on desktop.
-
•
Accessibility improvements and processes created for mobile can be extended and adapted more easily to desktop environments.
-
•
Customizability in features like two-factor authentication enhances accessibility for users with diverse needs and economic situations.
Notable Quotes
"Maybe you should consider making mobile the place you start your accessibility efforts."
"Mobile has some of the most mature built-in assistive technology that just comes installed."
"For many users, mobile is their first choice because it offers less distraction and simplifies interactions."
"Mobile can be moved and angled, allowing users to customize their experience in ways a desktop cannot."
"On mobile, if you know the operating system version, you basically know the version of the screen reader and browser."
"The tools on mobile are free and built-in, unlike desktop where accessibility tools often require licenses and procurement."
"Users with cognitive challenges benefit enormously from features like reduced motion and focus mode on mobile."
"Having an assistant when presenting can remove distractions and let you focus on delivering your message."
"Self-identifying with a disability can humanize accessibility issues beyond checklists and code requirements."
"Two-factor authentication accessibility improves when there are customizable options like text, email, or QR codes."
Or choose a question:
More Videos
"Screen reader users scored significantly lower in usability tests, reflecting the most effort in interpreting content."
Sam ProulxSUS: A System Unusable for Twenty Percent of the Population
December 9, 2021
"We’re trying to build a design operations role that balances top-down governance with bottom-up community building."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"We moved from Evernote to spreadsheets, to a giant affinity board in Mirror, then to UserVoice, and finally to idiomatic software with AI."
Shipra KayanHow we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
September 30, 2021
"Communication matters—sending an email to an executive with spelling mistakes can ruin your respect."
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
"The trusted partnership between the chief of staff and the executive is critically important."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"Controls like insurance qualifiers and legal agreements were necessary guardrails for this new way of working."
Amy EvansHow to Create Change
September 25, 2024
"Teleportation lets us move throughout the organization by building tools that gather disparate data for real-time decision making."
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"The only way to get outside your bubble is to act as if an alternative belief is true and test it."
Dave GrayLiminal Thinking: Sense-making for systems in large organizations
May 14, 2015
"The challenge is whether your organization has the energy to overcome cultural and technical barriers driving researchers back to disposable knowledge."
Matt DuignanAtomizing Research: Trend or Trap
March 30, 2020