Bria Alexander
DesignOps Curator
Laura Gatewood
Lead Design Program Manager, Central DesignOps, Salesforce
Corey Long
Senior Manager, Design Operations, Adobe
Daniel Orbach
Executive Director of Design, Small Business Credit Card, JP Morgan Chase
Laine Prokay
Principal Design Program Manager, Salesforce
Deanna Smith
Design Program Manager, Adobe Design
Summary
What’s the most important question regarding today’s theme of resilience that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Bria and some of today’s speakers.
Key Insights
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Resilience is rooted in flexibility, both in mindset and team communication.
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A culture of kindness can enhance the user experience and team dynamics.
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Influence and empathy are key in implementing effective design operations.
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Energy management supersedes time management for individual wellness.
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Documentation of roles and processes can aid in team resilience and personal well-being.
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Modeling healthy communication norms establishes healthy boundaries for teams.
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Inclusive environments should cater to different work preferences and personalities.
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Leveraging AI can enhance workflows but should not replace individual creativity and voice.
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Encouraging feedback as data can depersonalize critiques and foster growth.
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Promoting well-being among team members improves overall resilience and productivity.
Notable Quotes
"Resilience begins with a flexible mindset and communication."
"Kindness should always be the starting point for design ops teams."
"Empathy is crucial in gaining influence within design teams."
"Energy management, not time management, is essential for personal wellness."
"Feedback is data, not personal; it’s about improving processes."
"Modeling healthy work norms can create a culture of resilience."
"Facilitating conversations about needs can help maintain team balance."
"AI can serve as a teammate to improve efficiency and collaboration."
"Every team should reflect neurodiversity to support varying work styles."
"Asking for preparation time can enhance participation in discussions."
More Videos
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"Material design is a framework for creating web and mobile experiences."
Elizabeth ChurchillExploring Cadence: You, Your Team, and Your Enterprise
June 8, 2017
"We have to make sure that we are being mindful and inclusive."
Rusha SopariwalaRemote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
June 9, 2022
"The design industry is primed for a movement towards ethical practices and accountability."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
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"I learned that being in the red for one person was crying and for another, it was complete silence."
Ariba JahanTeam Resiliency Through a Pandemic
January 8, 2024
"Design can help create a better world by fostering empathy and collaboration."
Julie Gitlin Esther RaiceDesign as an Agent of Digital Transformation at JPMC
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"Ethical decisions will change over time; they're not static."
Matteo GrattonCan Data and Ethics Live Together?
October 1, 2021
