Bria Alexander
DesignOps Curator
Laura Gatewood
Lead Design Program Manager, Central DesignOps, Salesforce
Corey Long
Senior Manager, Design Operations, Adobe
Daniel Orbach
Executive Director of Design, Small Business Credit Card, JP Morgan Chase
Laine Prokay
Principal Design Program Manager, Salesforce
Deanna Smith
Design Program Manager, Adobe Design
Summary
What’s the most important question regarding today’s theme of resilience that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Bria and some of today’s speakers.
Key Insights
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Resilience is rooted in flexibility, both in mindset and team communication.
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A culture of kindness can enhance the user experience and team dynamics.
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Influence and empathy are key in implementing effective design operations.
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Energy management supersedes time management for individual wellness.
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Documentation of roles and processes can aid in team resilience and personal well-being.
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Modeling healthy communication norms establishes healthy boundaries for teams.
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Inclusive environments should cater to different work preferences and personalities.
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Leveraging AI can enhance workflows but should not replace individual creativity and voice.
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Encouraging feedback as data can depersonalize critiques and foster growth.
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Promoting well-being among team members improves overall resilience and productivity.
Notable Quotes
"Resilience begins with a flexible mindset and communication."
"Kindness should always be the starting point for design ops teams."
"Empathy is crucial in gaining influence within design teams."
"Energy management, not time management, is essential for personal wellness."
"Feedback is data, not personal; it’s about improving processes."
"Modeling healthy work norms can create a culture of resilience."
"Facilitating conversations about needs can help maintain team balance."
"AI can serve as a teammate to improve efficiency and collaboration."
"Every team should reflect neurodiversity to support varying work styles."
"Asking for preparation time can enhance participation in discussions."
More Videos
"Look for patterns; some of those are repeating."
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November 7, 2018
"Everyone almost always knew one another's language in small communities historically."
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September 23, 2024
"Research can help you identify meaningful metrics."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"If you feel like there's a lag, we want to know about it."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Designing for an edge case can benefit everyone."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"The most underutilized asset in a retail environment is the store employees themselves."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"At Salesforce, our values are at the core of what we do."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"What's the last bad experience you had with another discipline?"
Adrian HowardSturgeon’s Biases
September 25, 2024
"It's important to assume positive intent."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
