Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Big Question about Resilience: A panel discussion

Gold
Monday, September 23, 2024 • DesignOps Summit 2024
Share the love for this talk
The Big Question about Resilience: A panel discussion
Speakers: Bria Alexander , Laura Gatewood , Corey Long , Daniel Orbach , Laine Prokay and Deanna Smith
Link:

Summary

What’s the most important question regarding today’s theme of resilience that we, as a community, need to address? We’ve asked you, you’ve spoken—and now we’ll tackle it with the aid of Bria and some of today’s speakers.

Key Insights

  • Resilience in design ops hinges on a flexible mindset and excellent communication within teams (Danielle).

  • Kindness and a focus on the experience of people keep teams adaptable and less 'dried out' in changing environments (Laura).

  • Influence, built through empathy and demonstrating benefits, is key to design ops success, especially in small teams (Corey).

  • Energy management is more critical than time management for sustaining wellness and productivity (Lane).

  • Viewing feedback as objective data rather than personal criticism aids resilience and continuous improvement (Deanna).

  • Explicit behavioral modeling and communication of norms support personal and professional resilience in teams (Charlotte and Daniel).

  • Balancing energizing tasks with tedious ones and knowing when to say no helps preserve wellbeing (Corey).

  • Neurodiversity and personality diversity within teams are essential to support different working styles and prevent burnout (Daniel).

  • Allowing asynchronous and varied engagement methods in workshops gathers richer input from different personality types (Lane).

  • AI is becoming a powerful tool for design ops work by aiding ideation, message drafting, data interpretation, and even team facilitation (panelists).

Notable Quotes

"When I think about resilience, I think about flexibility, like trees that bend in strong winds instead of breaking — that starts with mindset and communication."

"Always approach from a place of kindness and think about the experience you want people to have as the water that keeps trees bendable."

"A lot of design ops impact comes from influence, and influence comes from empathy and showing the benefit of what you are putting out."

"It’s energy management, not time management — listen to yourself rather than comparing your output to others."

"Feedback is data, not personal — once you view it that way, it feels less like criticism and more like improvement information."

"Our behavior is implicit messaging; we need both explicit and implicit signals to support resilience on teams."

"Managing to outcome, not output, lets people own their way of working and leverages their best strengths."

"Supporting different ways people prefer to engage—like asynchronous workshops or prep time—helps introverts and extroverts contribute equally."

"What if we had AI teammates who were on every call and could help moderate, recap, and track time? That future is likely."

"AI is a great tool for drafting and summarizing, but you have to keep your unique voice because that’s what differentiates you."

Ask the Rosenbot
Sean Fitzell
Craft of User Research: Building Out Jobs to be Done Maps
2021 • Advancing Research 2021
Gold
Kim Lenox
Leading Distributed Global Teams
2019 • Enterprise Community
Saara Kamppari-Miller
Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
2024 • DesignOps Community
How to Identify and Increase your "Experience Quotient"
2018 • Enterprise Experience 2018
Gold
Gillian Salerno-Rebic
Redefining Speed and Scale: How Accenture’s GrowthOS Uses AI-Simulated Insights to Reduce Risk and Accelerate Innovation
2025 • Designing with AI 2025
Gold
Benjamin Wiedmaier
Redefining Toolkits: Unbundling to Create a Perfect Match
2025 • Advancing Research 2025
Gold
Dave Malouf
Closing Keynote: Amplify. Not Optimize.
2019 • DesignOps Summit 2019
Gold
Rob Mitzel
The Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
2024 • Enterprise Experience 2020
Gold
Dan Willis
Enterprise Storytelling Sessions
2019 • Enterprise Experience 2019
Gold
Beth Chappell
Leading through ambiguity: Supporting a design team relearning their craft
2026 • Designing with AI 2026
Conference
Neil Barrie
Widening the Aperture: The Case for Taking a Broader Lens to the Dialogue between Products and Culture
2024 • Advancing Research 2024
Gold
Victor Udoewa
Radical Participatory Design: Decolonizing Participatory Design Processes
2021 • Civic Design 2021
Gold
Jack Moffett
SAFe or Sorry?
2019 • Enterprise Community
Soma Ghosh
What emerging methods are advancing UX research [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Sahibzada Mayed
Cultivating Design Ecologies of Care, Community, and Collaboration
2023 • DesignOps Summit 2023
Gold
Laura Klein
Human vs. machine: Testing AI’s ability to synthesize and analyze research
2026 • Advancing Research 2026
Gold

More Videos

Caroline Vize

"We saw one insurance form took 14 minutes to fill, and that was longer than competitor journeys, helping identify a clear target for improvement."

Caroline Vize

The State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022

March 9, 2022

Kara Kane

"The team was defunded partly because we didn’t engage enough internally to make the case for our work."

Kara Kane

Communities of Practice for Civic Design

April 7, 2022

Jon Fukuda

"DP&M tools pull together necessary reference materials and design deliverables, showing how they relate to each other."

Jon Fukuda Ellie Krysl

Design Planning and Management Support

October 3, 2023

Mark Templeton

"The hardest thing for any tech company to do is move from technology-out thinking to customer and business outcome thinking."

Mark Templeton

Creating a Legacy: the ultimate experience

June 9, 2017

Jim Kalbach

"Our relationship is like a genuine brotherhood. We hang out almost every day."

Jim Kalbach

Peace is waged with sticky notes: Mapping Real-World Experiences

June 14, 2018

Scott Stephens

"You can connect tools like Zapier or Integromat to Coda packs to automate processes and integrate with external systems."

Scott Stephens

The Next Generation in DesignOps Toolsets

July 28, 2022

Cheryl Platz

"Low status looks like slumping, shuffling feet, and avoiding eye contact but seeking approval."

Cheryl Platz

Collaborative Creativity through Improv

November 7, 2018

Jen Briselli

"Think about alignment versus coherence. Coherence means the system makes sense even if parts go different directions."

Jen Briselli

Learning Is The Engine: Designing & Adapting in a World We Can’t Predict

April 16, 2025

Mac Smith

"We set a two-year goal to advise leadership on top issues for annual planning, even though we hadn’t figured out all the steps."

Mac Smith

Measuring Up: Using Product Research for Organizational Impact

March 12, 2021