Culture, DIBS & Recruiting
Summary
Key Insights
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ServiceNow implemented half-day Fridays to combat burnout and improve work-life balance.
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Employees consistently highlight flexibility and supportive colleagues as top reasons they enjoy working there.
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The company remodeled offices globally to provide modern, collaborative, and comfortable workspaces.
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ServiceNow’s diversity efforts add ‘belonging’ to traditional diversity and inclusion frameworks, emphasizing true cultural inclusion.
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The 5-point plan launched by the CEO focuses on leadership training, community engagement, and intentional recruiting to increase diversity.
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In early career roles, 37% of hires came from underrepresented demographics, surpassing their 25% goal.
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The onboarding and interview process is fully virtual for now, with multiple manager screens and a final panel interview.
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The Experience Organization is rapidly growing, aiming to surpass 500 members this year, mostly designers.
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Employees appreciate the company culture allowing authentic self-expression, including visible tattoos and personal styles.
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ServiceNow supports employee wellness by providing stipends for home office needs and health activities during the pandemic.
Notable Quotes
"They’re really flexible and listen to our feedback, even though we’re a large company."
"People here want to be here. They want the company to succeed and to see customers succeed."
"We have maintained that freshness and acceptance of new ideas while growing rapidly."
"If you want to have tattoos, you can have tattoos and show them."
"Embrace diversity and create belonging means everyone feels they truly belong, not just fit in."
"We set a goal to fill 25% of our early career roles with underrepresented demographics and landed 37%."
"Our offices have stand-up desks, nice collaboration areas, and comfy seating with a fresh, on-brand look."
"Half-day Fridays is a way for us to give back to ourselves and promote work-life balance."
"The team is passionate, creative, and innovative, building experiences that people love."
"The hiring process typically includes two manager screens and a final interview with project presentations."
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