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Summary
Why do some project teams work well, while others just can’t seem to get it together? Why do some teams have a strong sense of culture while others feel like a group of strangers working on the same task? When a team comes together, whether it’s for a short-term project or ongoing long-term operations, a culture emerges: you can see it in how the team works toward common goals and how they interact with one another. Although you can’t force team culture, you can design for it. Through an enterprise project case study, we look at onboarding techniques and methods that can be used to deliberately build strong team cultures.
Key Insights
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Effective onboarding is crucial for team cohesion and project success.
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Team members who feel connected and part of a group are generally more productive.
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Creating shared project folklore helps maintain corporate memory and context.
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Clear communication and regular updates are essential for navigating team changes.
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Prioritizing team fit and skill set in hiring can lead to more effective project teams.
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Collaborative behaviors should be encouraged through structured onboarding practices.
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Establishing a code of conduct can help mitigate misunderstandings and improve teamwork.
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Creating a 'newbie reading list' can significantly streamline the onboarding process.
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Emphasizing a collective goal over individual achievement fosters better teamwork.
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Using semi-formal methods to share information can help in aligning team members with project objectives.
Notable Quotes
"A conference is just a polished snapshot of a conversation that's going on all year."
"If the mantra was we cannot fail, you'd think that attention would have been paid to setting people up for success."
"You can't force culture, but you can grow it."
"We designed for a team-centered culture."
"Project folklore is made up of the stories we tell ourselves about the work we're doing."
"Even if you're not in charge, you can still design the team member experience."
"You can advocate for doing things the right way."
"If working in UX has taught me anything, it's that one size never fits all."
"It's not just about closing tickets; it's about moving work forward."
"You can be a sponge for a little while and just absorb as much as you can."
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