Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Navigating accessibility and climate
Summary
Key Insights
-
•
Accessibility principles like simplification and user choice inform sustainable web design successfully.
-
•
Sustainability in digital design is multi-dimensional and cannot be judged by page size alone.
-
•
Video, while data-heavy, can be an energy-efficient and inclusive form of user communication.
-
•
User empowerment can include toggles offering choices between higher and lower carbon footprint options.
-
•
Government digital services exemplify leadership in integrating accessibility and sustainability standards.
-
•
Sustainability adoption succeeds when linked to business outcomes like conversion or user experience.
-
•
There is a shortage of sustainability-trained professionals, but the field is rapidly evolving with new educational resources.
-
•
Digital sustainability responsibilities need to be clearly assigned using maturity models and cross-organizational collaboration.
-
•
Digital impact compounds across millions of users, making even small efficiency gains significant at scale.
-
•
The climate crisis urgency requires applying lessons from accessibility work: combined grassroots efforts and organizational leadership.
Notable Quotes
"Accessibility is a better sell than sustainability when engaging clients."
"We need to have a planet before we can have dignity, and sustainability and accessibility are tied basic human rights."
"There is no direct correlation between data size and energy consumed; many factors interplay."
"User choice can include opting for a higher carbon or lower carbon version of the same content."
"73% of users are willing to choose a more sustainable browsing option even if image quality decreases."
"Sometimes the best solution for users isn't digital - for example, farmers often prefer face-to-face interactions."
"Sustainability can accelerate adoption when it aligns with business impact, like improving conversions."
"You need the whole organization involved, from engineering to marketing to legal, to make sustainability work."
"There are risks that sustainability tools become gatekeepers or quasi-standards themselves, which we must avoid."
"The digital sector’s compounded impact on carbon footprint exceeds industries like airlines when aggregated across millions."
Or choose a question:
More Videos
"People don’t always get straight to their question; they might need to do some investigation first before they figure out what to ask."
Liwei DaiThe Heart and Brain of the AI Research
March 31, 2020
"What we measure is super important because it determines what people pay attention to. Without governance, priorities and ratings become outdated."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"Most security work happens below the surface where users don’t need to think about it."
Heidi TrostTo Protect People, You Have to Protect Information: A Human-Centered Design Approach to Cybersecurity
January 23, 2025
"The service center redesign with IDEO turned a crowded, intimidating place into a five-star hotel experience with name calls and family cabanas."
Maish NichaniSparking a Service Excellence Mindset at a Government Agency
December 9, 2021
"Having the clients share their screen and having our actual team members watch these live sessions has become very compelling for the entire extended product, UX, and development teams."
Vicky Teinaki Michele Marut Tim ParmeeShort Take #3: UX/Product Lessons from Your Industry Peers
December 6, 2022
"Personas and journeys are all models we use in UX to manage complexity."
Scott PlewesWhy Isn't Your UX Approach Going Viral?: A Mathematical Model
March 28, 2023
"We design a community that would be missed if it were gone for our service design leaders."
Marc Fonteijn Ru ButlerIncrease your confidence, influence, and impact (through a Professional Community)
December 3, 2024
"AI doesn’t fail at the model level. It fails at the workflow level."
Joy KendiMwitiDeciding when to automate: Integrating AI in high-stakes systems
June 9, 2026
"Good UX and good design need not only to make a comeback but lead the way in this era of AI."
Ovetta SampsonManaging the Human Engagement Risks of AI
June 10, 2025