Summary
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Key Insights
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Transformation from Design Ops to Super Ops reflects a focus on customer experience excellence.
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The team has identified their 'superpowers' as they scaled from a local to a global operation.
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Super speed allows for rapid onboarding and project management efficiency.
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Telepathy is used for effective capacity planning and proactive communication.
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Strategic partnerships are emphasized as critical to achieving super strength.
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Importance of overcoming crypto nights, such as miscommunication and overcommitment.
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Dynamic reporting and operational playbooks enhance tool efficiency.
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Customization and flexibility in processes empower design teams.
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Continuous improvement and capacity planning are vital for sustaining operations.
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Agile planning fosters stronger collaboration within the design ecosystem.
Notable Quotes
"We're super ops, and we've discovered we have a lot of superpowers."
"Design remains core to what we do; we’re sort of like super apps design plus."
"We've layered in capabilities for design like impact assessments and accelerated resource planning."
"Our power of flight means incorporating multiple models of development at global scale."
"We love to flex our superpowers, but we’re trying to use them for good and not evil."
"We're the keepers and gatherers of knowledge, and sharing is one of the best ways to empower others."
"Our super strength unlocks greater customer experience quality and efficiency."
"Every team faces challenges that can block our ability to collaborate effectively."
"Our vision is to be the leading driver of innovative solutions that power customer experience excellence."
"Partnering with businesses allows us to ensure our focus aligns with top priorities."
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