Summary
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Key Insights
-
•
Transformation from Design Ops to Super Ops reflects a focus on customer experience excellence.
-
•
The team has identified their 'superpowers' as they scaled from a local to a global operation.
-
•
Super speed allows for rapid onboarding and project management efficiency.
-
•
Telepathy is used for effective capacity planning and proactive communication.
-
•
Strategic partnerships are emphasized as critical to achieving super strength.
-
•
Importance of overcoming crypto nights, such as miscommunication and overcommitment.
-
•
Dynamic reporting and operational playbooks enhance tool efficiency.
-
•
Customization and flexibility in processes empower design teams.
-
•
Continuous improvement and capacity planning are vital for sustaining operations.
-
•
Agile planning fosters stronger collaboration within the design ecosystem.
Notable Quotes
"We're super ops, and we've discovered we have a lot of superpowers."
"Design remains core to what we do; we’re sort of like super apps design plus."
"We've layered in capabilities for design like impact assessments and accelerated resource planning."
"Our power of flight means incorporating multiple models of development at global scale."
"We love to flex our superpowers, but we’re trying to use them for good and not evil."
"We're the keepers and gatherers of knowledge, and sharing is one of the best ways to empower others."
"Our super strength unlocks greater customer experience quality and efficiency."
"Every team faces challenges that can block our ability to collaborate effectively."
"Our vision is to be the leading driver of innovative solutions that power customer experience excellence."
"Partnering with businesses allows us to ensure our focus aligns with top priorities."
More Videos
"As we get older, our hand-eye coordination isn't what it once was, and our cognition and memory aren't what they once were."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"I hope that today, you are transformed."
Victor UdoewaTheme One Intro
March 27, 2023
"We as design leaders work a lot on levels one, two, and three, but sometimes we forget the most important alignment with the company strategy."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"Something's not right with the tech world."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"Designers with capital D: We are all designers in this together."
Jose CoronadoFrom Zero to Hero
September 8, 2022
"We need to redefine success criteria for our people."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"Every job is a climate job, and we should all be looking for ways to contribute."
Louis Rosenfeld Matt Jones Olga Khroustaleva Michael Leggett Karol MunozDo you want to work on climate? (Climate UX Discussion Series)
November 15, 2023
"A designer juggling multiple teams has to decide which two people am I going to piss off today."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"We're all figuring it out together, making it up as we go along."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
