Summary
Day two of Design Ops 2023 kicks off with a focus on practical design operations. The host welcomes attendees on behalf of Rosenfeld Media and recaps day one’s theme about the evolving nature of design ops. She explains the conference structure, including sessions sponsored by companies like Fable, Balsamiq, and Laina, which offer valuable content without sales pitches and do not overlap with main programming. Attendees are encouraged to engage via Slack channels like DOS 23 general and sponsor-specific channels, with clear instructions on how to ask speaker questions in dedicated threads. The conference team offers prompt support for technical issues and community management. Resources such as session decks, videos, and notes curated by David Nicholson, a senior UX designer and volunteer search and rescue team member, are made accessible soon after sessions to allow participants to stay present during talks. The host also reminds attendees of the community code of conduct, emphasizing kindness and respect in the virtual space and encouraging participants to report any discomfort or misconduct. Social events, such as the community mixer moderated by Lou, further support peer connection in this increasingly complex field.
Key Insights
-
•
Design Ops 2023 is structured around themes spanning three days, with day two focused on practical design operations.
-
•
Sponsor sessions are high-quality, fully optional, run on Zoom, and do not overlap with the main program.
-
•
Slack is a critical communication hub for attendee engagement, including sessions, Q&A, and community support.
-
•
To ensure speaker questions are noticed, attendees must post questions in talk-specific pinned threads on Slack.
-
•
Resources like video recordings, slide decks, and session notes are posted on the conference website shortly after sessions.
-
•
David Nicholson serves as the conference’s dedicated scribe, helping attendees avoid note-taking pressure.
-
•
Sponsors support the conference with both financial investment and by offering benefits like free software trials.
-
•
Social events such as the Design Ops community mixer foster real-time peer connection and venting opportunities.
-
•
The conference enforces a code of conduct to maintain kindness, respect, and positive virtual community vibes.
-
•
There are multiple support channels for any conference-related technical or community issues, ensuring smooth attendee experience.
Notable Quotes
"A little color purple to start the day. Good morning."
"Sponsor sessions do not overlap at all with the main programming. It is 100% fully optional."
"If you have any questions for the speakers, you really need to put your question in the thread specific to the talk."
"You don’t have to take notes; session videos and decks will be shared as soon as possible."
"David Nicholson is the reason why you don’t have to write very fast."
"Sponsors bring so much color and so much light into the community."
"Slack is a huge part of how we are going to be engaging in today’s conference."
"The code of conduct is on every page of our site; it includes procedures for getting assistance."
"If you feel uncomfortable or bullied, please let us know because it’s very important to keep the vibes positive."
"You can also reach us quickly by going to help-desk-customer-service for any tech or support issues."
Or choose a question:
More Videos
"Scaffolding is about hacking and doing things differently, not lowering the bar but delivering value continuously."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniMaking the system visible: The fastest path to better decisions
November 20, 2025
"The tools on mobile are free and built-in, unlike desktop where accessibility tools often require licenses and procurement."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"We want this process to be collaborative and cross-functional, involving engineering, design, sales, marketing, and customer success."
Anna Nguyen Emily BroganWhy Our Voice of the Customer is Better Than Yours
March 10, 2022
"There are too many things all over the place. I would like to use my magic wand for making them one system."
Abby Covert Tomer SharonPanel: Collaboration Tools
November 6, 2017
"Not all accessibility needs are obvious – even someone with vision changes related to aging develops needs over time."
Phil HeskethDesigning Accessible Research Workflows
September 29, 2021
"Digital transformation can be slowed down by leadership resistance and a desire for gradual change."
Irina Tikhonova Kari DietrichSmall Wins, Big Impact: Leveraging and Elevating User Engagement
December 9, 2021
"Finding others within your organization who share your sustainability passion is the way to build momentum."
Tim FrickThe journey of building a sustainable design practice
April 23, 2025
"Every person on your team matters. Find actionable ways to include and share findings with anyone who will listen."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Hiring designers who look like the community you serve makes a huge difference in user-centered design outcomes."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022
Latest Books All books
Dig deeper with the Rosenbot
How might design researchers balance scientific rigor with vulnerability and immersion to create better human-centered designs?
What role does a service designer play as a mediator in stakeholder alignment?
How does embedding interactivity directly into SVG files help designers independent of developers?