Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

The Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams

Gold
Tuesday, September 24, 2024 • DesignOps Summit 2024
Share the love for this talk
The Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams
Speakers: Briana Thomas
Link:

Summary

How can you recognize and harness all forms of leadership within a team operating in a fast-paced environment? This talk will explore the strategies to identify and leverage both visible and invisible leadership in teams formed quickly to deliver high-impact work. Using the example of the Photoshop AI team, which developed the Generative Fill feature just months after being assembled, Briana will discuss how to cultivate a culture that elevates all contributors. Learn how to foster and sustain an environment where every form of leadership is valued, leading to extraordinary transformations in your organization.

Key Insights

  • Silent leaders prefer action over words and advocate best in intimate settings rather than large groups.

  • Recognizing and amplifying hidden contributions is key to delivering high-impact design outcomes.

  • Using team exercises to uncover strengths, sensitivities, and work styles helps cultivate an environment for peak performance.

  • Co-creating a mission statement and success metrics grounds teams amidst fast-changing, uncertain technologies like generative AI.

  • Different team members adopt natural roles such as farmer, forger, gardener, and fisherwoman, which enable balanced collaboration.

  • Protecting heads-down time is essential to maintain focus and quality in creative AI product development.

  • Saying no to shiny objects and maintaining core principles prevents distraction in rapidly evolving markets.

  • Inclusive leadership that connects dots between people, stakeholders, and priorities drives aligned high-impact work.

  • Grounding new AI tools in existing user workflows and creative control preserves user trust.

  • Amplification of team members’ work inside and outside the organization builds leadership culture beyond immediate teams.

Notable Quotes

"Silent leaders are people who prefer action over words and advocate in more intimate settings."

"What our users see is the perfect plate, but there is so much unseen work behind it."

"We had no recipe, no formula, just vibes."

"Dana is a reliable, solutions-oriented designer who prefers honest feedback but needs clear expectations."

"Our team mission was to accelerate learning and productization of AI and ML technologies in digital imaging."

"We decided not to chase shiny objects because we wanted to stay true to our mission."

"Michael became our farmer maintaining steady flow; Davis our forger bringing world-class UX; Dana our gardener cultivating quality work."

"As the delivery driver, I connected the dots, got people briefs, and sometimes said no to lofty leadership requests."

"Generative fill is now the most used tool in Photoshop, with 3 million users and over 2.3 billion images generated."

"If a feature didn’t align with our core UX principles, it probably didn’t belong in our application."

Ask the Rosenbot
Jonathan Fairman
Integrating generative AI into enterprise products: A case study from dscout
2024 • Designing with AI 2024
Gold
Jemma Ahmed
Theme Panel
2025 • Advancing Research 2025
Gold
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • Advancing Research 2022
Gold
Jen Briselli
Learning is the north star: service design for adaptive capacity
2025 • Advancing Service Design 2025
Gold
Andreas Huebner
What Is It Like To Be Part of The UX Team at Compass?
2021 • Advancing Research 2021
Gold
Connect with the Advancing Research Community
2026 • Advancing Research 2026
Gold
Niko Laitinen
Adaptable Org Design for Resilient Times
2021 • Design at Scale 2021
Gold
Ren Pope
Building Experiences for Knowledge Systems
2023 • Enterprise UX 2023
Gold
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • Enterprise UX 2023
Gold
Laura Schaefer
DesignOps: A Conduit for Inclusion
2022 • DesignOps Summit 2022
Gold
Jim Kalbach
Peace is waged with sticky notes: Mapping Real-World Experiences
2018 • Enterprise Experience 2018
Gold
Joerg Beringer
Scaling User Research with AI: Continuous Discovery of User Needs in Minutes
2025 • Designing with AI 2025
Gold
Kristin Skinner
Five Years of DesignOps
2021 • DesignOps Summit 2021
Gold
Aletheia Delivre
New Shapes and Emerging Identities for Design Ops
2025 • DesignOps Summit 2025
Gold
Jon Fukuda
All the Ops: Successful cross-functional collaboration
2025 • DesignOps Summit 2025
Gold
Louis Rosenfeld
About the Rosenverse
2026 • Rosenfeld Community

More Videos

Amy Thibodeau

"We measure qualitative sentiment alongside quantitative metrics to design how we support the team."

Amy Thibodeau

Opening Keynote: Process and Ambiguity

October 23, 2019

Carl Turner

"Decision making here is basically forge trading — people argue and withhold support until they get what they want."

Carl Turner

You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project

March 28, 2023

Bruce Gillespie

"Write grammatically simple sentences with fewer commas and use the active voice to improve clarity."

Bruce Gillespie

Learning from journalism: Balancing impactful communication with compassionate storytelling

March 13, 2025

Aurobinda Pradhan

"Traditional devops tools are more task and issue-centric, but designers think in processes and workflows."

Aurobinda Pradhan Shashank Deshpande

Introduction to Collaborative DesignOps using Cubyts

September 9, 2022

Taylor Jennings

"If we wanted to scale and continue to grow, we were going to need something to help us."

Taylor Jennings Joe Nelson Alex Knoll

Repository Retrospective: Learnings from Introducing a Central Place for UX Research

March 9, 2022

Daniel J. Rosenberg

"Design history files must document every design decision for FDA audits—it's far more rigorous than typical usability tests."

Daniel J. Rosenberg

Digital Medicine Design

September 26, 2019

Jack Moffett

"Too many teams think delivering software means success, but actual success is user achievement with the product."

Jack Moffett

UX Metrics That Matter and The Future of our Design at Scale Conference: A Community Conversation

September 22, 2022

Christian Crumlish

"Verification first — always check existing docs and models before asking the bots to build anything new."

Christian Crumlish

The Pygmalion Effect: In Which a Vibe Coding Experiment Becomes a Million Lines…

August 14, 2025

Alexia Cohen

"Federal funding does not provide food for participants, so we had to plan accordingly to make participation irresistible."

Alexia Cohen Adriane Ackerman

Increasing Health Equity and Improving the Service Experience for Under-Served Latine Communities in Arizona

December 4, 2024