Summary
During the talk, the speakers focused on the essence of humanity in the workplace, stressing the need to connect with individuals as human beings rather than just employees or managers. They discussed personal stories reflecting on support, vulnerability, and the dynamics of team relationships. One speaker shared an experience about an exceptional boss, who fostered a culture of inclusivity and empowerment, helping other team members to engage directly with customers and elevate the overall business experience. The narrative underscored that success stems from understanding and valuing the human experience, particularly highlighting that authentic connections lead to better outcomes in business. They called for a shift from traditional, formal business structures to more engaging, human-centric environments, especially during difficult times like the pandemic.
Key Insights
-
•
Human connections in the workplace enhance overall team effectiveness.
-
•
Being a good boss is fundamentally about being a good human.
-
•
Inclusivity and diversity in leadership roles are crucial for supportive environments.
-
•
Empathy and emotional support can significantly impact team morale and productivity.
-
•
Real conversations with customers provide more insights than prolonged theoretical debates.
-
•
Empowering others to speak up fosters a culture of shared responsibility and innovation.
-
•
Leaders should create opportunities for their team's personal and professional growth.
-
•
The transition to remote work has made the human experience more vivid yet also challenging.
-
•
Innovative ideas can arise when employees feel safe and motivated to express themselves.
-
•
Recognizing individual contributions can strengthen team cohesion.
Notable Quotes
"Our aspirations and anxieties are our users and messages."
"It's really about B2P, people to people, instead of B2B, business to business."
"Her belief in me makes me strive to be the best boss ever."
"That small idea became an amazing experience for our customers and employees."
"Conversations between engineers and customers were more impactful than weeks of debate."
"It's uncomfortable to be the only woman in the room, but it’s important to bring others to the table."
"Sometimes it’s more important not to verify your seat at the table but to offer a seat to someone else."
"We hope to start the day with the understanding that being a good teammate starts with being a good human."
"All it takes to be a good boss is being a darn good human being."
More Videos
"When we create processes that work for the edge cases, we will also, by default, be creating stuff for that middle set of people."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"Transformation goes beyond organizational changes to the essence of our craft."
Victor UdoewaTheme One Intro
March 27, 2023
"We as design leaders work a lot on levels one, two, and three, but sometimes we forget the most important alignment with the company strategy."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"Policy ideally is driven by values, whereas UX in the private sector is driven by profit."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"Users don't hire designers; businesses do."
Jose CoronadoFrom Zero to Hero
September 8, 2022
"For our onboarding, we gathered formal feedback from starters."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"Designers can help articulate the problems in climate action and drive meaningful change."
Louis Rosenfeld Matt Jones Olga Khroustaleva Michael Leggett Karol MunozDo you want to work on climate? (Climate UX Discussion Series)
November 15, 2023
"When we staff properly, we see faster iteration and better productivity."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"When we talk about success, we're not necessarily defining it; it’s often the businesses that don’t."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
