Summary
Join the moderator, Andreas Huebner (User Research Manager), as he runs a Q&A session with Amy Takata (User Researcher), and Craig Brookes (Staff Product Designer) to discuss life at Compass, the team culture, and the reasons for joining the Compass team.
Key Insights
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The relationship between user research and design at Compass is crucial and highly integrated.
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Generative research has become a key focus, helping to understand user workflows before design implementation.
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The pandemic pushed the team to find innovative ways to conduct user research remotely, enhancing virtual collaboration.
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There is a growing interest in user research throughout the organization, with increased attention from leadership.
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Diverse expertise among team members fosters a collaborative environment ripe for creative solutions.
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Engagement in casual social activities has helped maintain team cohesion during remote work.
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The collaboration between user research and design involves presenting a unified story that ties research findings directly to design decisions.
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Automation in marketing presents unique challenges, requiring tailored solutions for different user segments.
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The culture at Compass is built on strong interpersonal relationships, leading to a supportive work environment.
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Future projects are aimed at uncovering new insights about user needs and enhancing product offerings.
Notable Quotes
"Design and research at Compass has become so integrated with each other that we become these powerful partners."
"We've really been working super hard to be as proactive as we possibly can."
"Research has been really, really supportive of design, and it keeps us from going off too far in one direction."
"It's important to learn before we have design go do any marks."
"There's going to be a lot more research as we go through the steps."
"The leadership on our specific team has really supported ongoing generative research."
"It's amazing to see how diverse the team has become with each new hire."
"I genuinely felt like I was working with my friends every day before the pandemic."
"This generative research is something that happens all the time because of our growth."
"I can see how we're going to do it, but I don't know what the result is going to be."
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