Summary
Kristen Skinner, a design program manager at Adobe, opens the Design Operations Summit by warmly welcoming the Rosenfeld design community. She introduces the conference’s thematic structure over three days: establishing and growing design operations, achieving successful outcomes for design operations teams, and exploring the future of design operations. Kristen highlights the seamless integration of sponsor sessions alongside the main program, ensuring no scheduling conflicts, and reveals exclusive sponsor-supported workshops and digital swag benefits. She underscores the vibrant community experience facilitated via Slack channels, including general discussions, technical support, cohort groups, and sponsor-specific channels. Kristen also reassures attendees about access to conference resources such as session notes, sketch notes by MJ Broadbent, and resource lists curated by Lauren Cantor, all shared promptly after sessions. Finally, she reminds everyone about the Rosenfeld Media code of conduct to foster a respectful and safe virtual environment, ensuring the conference remains an engaging and positive experience for all.
Key Insights
-
•
The conference is structured around three main themes spanning multiple days, focusing on the growth, success, and future of design operations.
-
•
Sponsor sessions provide high-quality, non-sales content and run concurrently with breaks, avoiding conflicts with the main program.
-
•
Attendees can invite non-registered individuals to sponsor sessions freely, increasing accessibility and reach.
-
•
A digital swag bag offers exclusive sponsor deals, accessible via QR code or direct URL, enhancing participant engagement.
-
•
Slack channels play a central role in community interaction, with around 850 participants active early in the conference.
-
•
Slack cohorts create smaller community groups within the conference, which are highly rated for networking and peer support.
-
•
The conference commits to transparency and support by providing sketch notes, detailed session notes, and resource lists promptly after sessions.
-
•
Technical difficulties are supported through a dedicated Slack help channel and email, improving participant experience.
-
•
A robust code of conduct is emphasized to maintain a respectful and safe virtual environment for all attendees.
-
•
Sponsors receive significant recognition, with specific channels and support roles reinforcing their integral participation in the conference.
Notable Quotes
"Our first day’s theme is around establishing and growing design operations."
"Sponsor sessions are not sales pitches; they offer content similar in quality to the main program."
"You can invite your coworker, your brother, your sister, your aunt to sponsor sessions even if they’re not signed up for the conference."
"Check out our digital swag bag—our sponsors put a lot of effort into making compelling offers for all of you here today."
"If you’re not in our Slack channel, you’re missing out on so many big parts of the party."
"The cohort experience is one of the highest rated things because you get to meet new people from different companies."
"There’s no need to take notes; we’ve got session notes, sketch notes, and a resource list all provided."
"If you ever feel unsafe or threatened in this virtual community, we want to make sure you’ve got the support you need."
"Technical difficulties happen, so please use hashtag.deo help within our Slack channel or email for support."
"Thank you to all our sponsors; this entire conference would not be possible without you."
Or choose a question:
More Videos
"If you want to work with Hilton, you have to bring accessibility to the table like security and privacy."
Nicole Bergstrom Anna Cook Kate Kalcevich Saara Kamppari-MillerAccessibilityOps: Moving beyond “nice to have”
September 19, 2024
"We are the shopkeepers of today; it just looks a little bit different."
Erin WeigelReal-world lessons to improve your conversion rates
June 26, 2024
"It takes an experienced researcher to be able to wrangle AI prompts to have any chance of getting good work."
Dr. Jamika D. Burge Nick Fine Alexandra Jayeun Lee Greg Nudelman Bo WangHow UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
August 31, 2023
"If patients stop using the app because they’ve got their health under control, that’s like a dating app success — they got married, not that the app failed."
Daniel J. RosenbergDigital Medicine Design
September 26, 2019
"You need to come up with your own definition of design maturity based on your team’s understanding and context."
Francesca Barrientos, PhDYou Need Your Own Definition of Design Maturity
June 8, 2022
"Accessibility often happens too late, as an afterthought, making updates costly and disconnected from lived experience."
Gabriela BarnevaOperationalizing Inclusive Design in Design Ops
September 11, 2025
"Just throwing numbers at people does not engage them; pairing data with personal stories or quotes makes the findings resonate."
Eduardo Ortiz Robin Beers Rachael Dietkus, LCSW Bruce Gillespie Jess Greco Marieke McCloskey Renee ReidDay 3 Theme Panel
March 13, 2025
"Start with the biggest pain points your team is experiencing and find the biggest potential impact."
Gabrielle VerderberDocumentation Your Team Will Actually Use
October 3, 2023
"We can't say with certainty what needs or pain points we missed when our recruits weren't demographically diverse."
Megan CamposWhat Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
March 12, 2021