Opening Remarks
Summary
Kristen Skinner, a design program manager at Adobe, opens the Design Operations Summit by warmly welcoming the Rosenfeld design community. She introduces the conference’s thematic structure over three days: establishing and growing design operations, achieving successful outcomes for design operations teams, and exploring the future of design operations. Kristen highlights the seamless integration of sponsor sessions alongside the main program, ensuring no scheduling conflicts, and reveals exclusive sponsor-supported workshops and digital swag benefits. She underscores the vibrant community experience facilitated via Slack channels, including general discussions, technical support, cohort groups, and sponsor-specific channels. Kristen also reassures attendees about access to conference resources such as session notes, sketch notes by MJ Broadbent, and resource lists curated by Lauren Cantor, all shared promptly after sessions. Finally, she reminds everyone about the Rosenfeld Media code of conduct to foster a respectful and safe virtual environment, ensuring the conference remains an engaging and positive experience for all.
Key Insights
-
•
The conference is structured around three main themes spanning multiple days, focusing on the growth, success, and future of design operations.
-
•
Sponsor sessions provide high-quality, non-sales content and run concurrently with breaks, avoiding conflicts with the main program.
-
•
Attendees can invite non-registered individuals to sponsor sessions freely, increasing accessibility and reach.
-
•
A digital swag bag offers exclusive sponsor deals, accessible via QR code or direct URL, enhancing participant engagement.
-
•
Slack channels play a central role in community interaction, with around 850 participants active early in the conference.
-
•
Slack cohorts create smaller community groups within the conference, which are highly rated for networking and peer support.
-
•
The conference commits to transparency and support by providing sketch notes, detailed session notes, and resource lists promptly after sessions.
-
•
Technical difficulties are supported through a dedicated Slack help channel and email, improving participant experience.
-
•
A robust code of conduct is emphasized to maintain a respectful and safe virtual environment for all attendees.
-
•
Sponsors receive significant recognition, with specific channels and support roles reinforcing their integral participation in the conference.
Notable Quotes
"Our first day’s theme is around establishing and growing design operations."
"Sponsor sessions are not sales pitches; they offer content similar in quality to the main program."
"You can invite your coworker, your brother, your sister, your aunt to sponsor sessions even if they’re not signed up for the conference."
"Check out our digital swag bag—our sponsors put a lot of effort into making compelling offers for all of you here today."
"If you’re not in our Slack channel, you’re missing out on so many big parts of the party."
"The cohort experience is one of the highest rated things because you get to meet new people from different companies."
"There’s no need to take notes; we’ve got session notes, sketch notes, and a resource list all provided."
"If you ever feel unsafe or threatened in this virtual community, we want to make sure you’ve got the support you need."
"Technical difficulties happen, so please use hashtag.deo help within our Slack channel or email for support."
"Thank you to all our sponsors; this entire conference would not be possible without you."
Or choose a question:
More Videos
"Unbiased qualitative research does not exist. The best we can do is acknowledge and minimize biases."
Prayag NarulaHow to Empower Your Designers to Do Good Research – And Why You Want To
June 10, 2022
"Design is a poorly designed word. It’s tough because it’s noun and verb and everything in between."
John MaedaMaking Sense of Enterprise UX
June 9, 2016
"The glue that binds strategy, execution, and measurement is missing in rapidly growing design functions."
Aurobinda Pradhan Shashank DeshpandeIntroduction to Collaborative DesignOps using Cubyts
September 9, 2022
"We built AI that suggests projects to participants that pre-match what you’re asking for instead of mass blasting everyone."
Benjamin Wiedmaier Annie MayfieldRedefining Toolkits: Unbundling to Create a Perfect Match
March 11, 2025
"We don’t call anyone a product manager in our org, but as a product boss, I wear that hat and help designers grow into that ownership."
Wendy JohanssonBe a Product Boss!
December 6, 2022
"We are obligated to treat each other with kindness and respect as part of this virtual community."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Proactive measurement before release combined with post-release evaluation is the ideal approach."
Jack MoffettUX Metrics That Matter and The Future of our Design at Scale Conference: A Community Conversation
September 22, 2022
"Selection bias, overgeneralization, data variability, and time constraints are common challenges to synthesis."
Katie HansenFinding the unknown in the known: Harnessing meta-analysis and literature review
March 12, 2025
"When the powerless get to speak freely, those in power hear what they desperately need to."
Jennifer StricklandAdopting a "Design By" Method
December 9, 2021