Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Shaping design, designers and teams
Gold
Thursday, November 8, 2018 • DesignOps Summit 2018
Share the love for this talk
Shaping design, designers and teams
Speakers: Jason Mesut
Link:

Summary

Jason will share the latest of his work over the past decade developing visual frameworks for design teams, leaders and designers to map their skills and define their future professional development. Through his role as a team leader, and with workshops he runs with the community and his clients, he has seen how valuable it is for designers to self-reflect on who they are, and project the areas in which they feel like they should develop. Whether that’s within, or beyond the context of the organization in which they work.

Key Insights

  • Traditional spreadsheet methods for profiling UX skills are often cumbersome and quickly become outdated.

  • Visual tools like career timelines and blog mapping promote faster, more engaging self-reflection among designers.

  • Creating personal skill 'shapes' with physical objects such as skittles reduces self-consciousness and encourages honest assessment.

  • Soft skills like empathy for stakeholders, developers, and colleagues are more critical for UX success than purely technical skills.

  • Design leadership responsibilities overlap with domains like design ops and individual designer roles—not just confined to leaders.

  • A UX spectrum tool can clarify distinctions across product strategy, UI, service design, and customer experience roles.

  • Mapping individual skills and growth desires allows organizations to identify role gaps and better target hiring and mentoring efforts.

  • Most designers rarely take time for structured self-reflection without engaging tools or frameworks.

  • Simple peer-to-peer development methods such as mentoring, shadowing, and reviews are often preferred over formal training.

  • Facilitating skill-mapping exercises needs sensitivity as the process can reveal personal vulnerabilities among participants.

Notable Quotes

"Just assume we haven’t read it and keep it quick."

"Spreadsheets for profiles across an organization become really difficult to update."

"The important thing was the conversation around it. Do it quickly, explain your thinking, have a discussion."

"I’m not happy with reducing visual design down to one segment because of my previous work with those types of people."

"Soft interpersonal human relationship skills matter more than technical practice domains."

"Design leadership responsibilities aren’t just for leaders; many overlap with design ops and individual designers."

"People rarely spend time to self reflect, but visual tools help engage them."

"Hundreds of things designers are expected to do can be paralyzing; focus is critical."

"Development is often best supported through pragmatic peer activities—not just training or conferences."

"We’re human, sensitive, passionate, but fragile; we must be careful how we facilitate this kind of work."

Andy Polaine
What is the role of service design in product-led organizations?
2024 • Advancing Service Design 2024
Gold
Alison Rand
Scaling Impact with Service Design
2021 • DesignOps Community
Kit Unger
Theme 2: Discussion
2024 • Enterprise Experience 2020
Gold
Allison Sanders
Operating with Purpose
2024 • DesignOps Summit 2020
Gold
Sarah Coyle
Design and Analytics with Sarah Coyle
2020 • DesignOps Community
Michele Marut
Research Repositories Reconsidered
2019 • DesignOps Community
Steve Portigal
Discussion
2015 • Enterprise UX 2015
Gold
Nidhi Singh Rathore
Embracing participation to unlock deeper truths in commercial research
2025 • Advancing Research 2025
Gold
Mackenzie Cockram
Integrating Qualitative and Quantitative Research from Discovery to Live
2022 • QuantQual Interest Group
Erik Flowers
Introduction to MURAL for UX
2021 • Design at Scale 2021
Gold
Kritika Yadav
Optimizing AI Conversations: A Case Study on Personalized Shopping Assistance Frameworks
2025 • Designing with AI 2025
Gold
Christopher Taylor Edwards
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
2021 • DesignOps Summit 2021
Gold
Bria Alexander
Opening Remarks
2021 • Design at Scale 2021
Gold
Matt Bernius
Trauma-informed Research: A Panel Discussion
2021 • Advancing Research Community
Uday Gajendar
Theme Four Intro
2023 • Enterprise UX 2023
Gold
Alnie Figueroa
Teamwork: Strategies for Effective Collaboration with Other Program Management Teams
2022 • DesignOps Summit 2022
Gold

More Videos

Randolph Duke II

"We all walked away better for it."

Randolph Duke II

War Stories LIVE! Randy Duke II

March 30, 2020

Corey Nelson

"Your job is a tool to get what you want out of life. Don’t make it more than that."

Corey Nelson Amy Santee

Layoffs

November 15, 2022

Landon Barnes

"Every board member can interpret an NPS score differently depending on their role and responsibilities."

Landon Barnes

Are My Research Findings Actually Meaningful?

March 10, 2022

Amy Bucher

"There was a founder who said our job was to coach people to not need us anymore, which is the kind of mindset I wish was more common."

Amy Bucher

Harnessing behavioral science to uncover deeper truths

March 12, 2025

David Sternberg

"User intent exists in a probabilistic superposition of multiple possible actions until a choice is made."

David Sternberg

Uncovering the hidden forces shaping user behavior

July 17, 2025

Deanna Smith

"Using pilots can get buy-in from stakeholders who might resist broad change initially."

Deanna Smith

Leading Change with Confidence: Strategies for Optimizing Your Process

September 23, 2024

Jennifer Strickland

"Hiring for lived experience, not just academic credentials, changes the game."

Jennifer Strickland

Adopting a "Design By" Method

December 9, 2021

Rachel Posman

"Our team Ops Charter is about amplifying and celebrating the work and impact of design and design Ops."

Rachel Posman John Calhoun

A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)

November 19, 2020

Gina Mendolia

"Taking ugly notes together without worrying about making things pretty lowers barriers and increases engagement."

Gina Mendolia

Therapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems

December 3, 2024