Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Shaping design, designers and teams
Gold
Thursday, November 8, 2018 • DesignOps Summit 2018
Share the love for this talk
Shaping design, designers and teams
Speakers: Jason Mesut
Link:

Summary

Jason will share the latest of his work over the past decade developing visual frameworks for design teams, leaders and designers to map their skills and define their future professional development. Through his role as a team leader, and with workshops he runs with the community and his clients, he has seen how valuable it is for designers to self-reflect on who they are, and project the areas in which they feel like they should develop. Whether that’s within, or beyond the context of the organization in which they work.

Key Insights

  • Traditional spreadsheet methods for profiling UX skills are often cumbersome and quickly become outdated.

  • Visual tools like career timelines and blog mapping promote faster, more engaging self-reflection among designers.

  • Creating personal skill 'shapes' with physical objects such as skittles reduces self-consciousness and encourages honest assessment.

  • Soft skills like empathy for stakeholders, developers, and colleagues are more critical for UX success than purely technical skills.

  • Design leadership responsibilities overlap with domains like design ops and individual designer roles—not just confined to leaders.

  • A UX spectrum tool can clarify distinctions across product strategy, UI, service design, and customer experience roles.

  • Mapping individual skills and growth desires allows organizations to identify role gaps and better target hiring and mentoring efforts.

  • Most designers rarely take time for structured self-reflection without engaging tools or frameworks.

  • Simple peer-to-peer development methods such as mentoring, shadowing, and reviews are often preferred over formal training.

  • Facilitating skill-mapping exercises needs sensitivity as the process can reveal personal vulnerabilities among participants.

Notable Quotes

"Just assume we haven’t read it and keep it quick."

"Spreadsheets for profiles across an organization become really difficult to update."

"The important thing was the conversation around it. Do it quickly, explain your thinking, have a discussion."

"I’m not happy with reducing visual design down to one segment because of my previous work with those types of people."

"Soft interpersonal human relationship skills matter more than technical practice domains."

"Design leadership responsibilities aren’t just for leaders; many overlap with design ops and individual designers."

"People rarely spend time to self reflect, but visual tools help engage them."

"Hundreds of things designers are expected to do can be paralyzing; focus is critical."

"Development is often best supported through pragmatic peer activities—not just training or conferences."

"We’re human, sensitive, passionate, but fragile; we must be careful how we facilitate this kind of work."

Ask the Rosenbot
John Maeda
Making Sense of Enterprise UX
2016 • Enterprise UX 2016
Gold
Onur Kocan
Understanding the Strategy for Civic Design in a Complex City: Istanbul
2022 • Civic Design 2022
Gold
Frances Yllana
D.E.A.R.R. Diaries (Discipline, Experience, Architecture, Reflection + Revolution)
2022 • Civic Design 2022
Gold
Shreya Dhawan
Making service tangible: the fastest path to higher performance
2025 • Advancing Service Design 2025
Gold
Boon Yew Chew
Making Sense of Systems—and Using Systems to Make Sense of the Enterprise
2023 • Enterprise UX 2023
Gold
Jemma Ahmed
Theme Panel
2025 • Advancing Research 2025
Gold
Jessica Norris
ADHD: A DesignOps Superpower
2022 • DesignOps Summit 2022
Gold
John Cutler
The Alignment Trap
2023 • Design in Product 2023
Gold
Weidan Li
Qualitative synthesis with ChatGPT: Better or worse than human intelligence?
2024 • Designing with AI 2024
Gold
Louis Rosenfeld
Coffee with Lou: Should You Write a (UX) Book?
2024 • Rosenfeld Community
Samuel Proulx
Designing beyond caricatures: Embracing real, diverse user needs
2024 • Advancing Service Design 2024
Gold
Sara Logel
Your Colleagues are Your Users Too
2023 • Advancing Research 2023
Gold
Josh Clark
Sentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
2025 • Rosenfeld Community
Sheryl Cababa
Integrating Systems Thinking Into Your Practice as a Designer
2025 • Rosenfeld Community
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • Enterprise UX 2023
Gold
Louis Rosenfeld
Coffee with Lou #3: What Makes for a Successful UX Conference Presentation?
2024 • Rosenfeld Community

More Videos

Elizabeth Sklar

"Our past enablement was exacerbating issues because teams had resources but not enough skills."

Elizabeth Sklar Jessica Sheng

Co-creating research enablement with your tech org: a case study

March 10, 2026

Saara Kamppari-Miller

"When there’s dispute over what to measure, use that as an opportunity to discuss the behavior you want to change and the value capture."

Saara Kamppari-Miller Nicole Bergstrom Shashi Jain

Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”

November 13, 2024

Gretchen Anderson

"Invite yourself to the table by bringing actual deliverables, like storyboards and prototypes."

Gretchen Anderson

Scaling the Human Center

June 8, 2017

Chelsea Mauldin

"Mission was our primary interest because we started without money, projects, or assets."

Chelsea Mauldin

Let's Talk About Money

November 17, 2022

Lada Gorlenko

"Building design communities in legacy companies means bringing other disciplines into the fold."

Lada Gorlenko

Theme 3: Introduction

June 10, 2021

Craig Villamor

"The highest paid person’s opinion, or HIPPO, often makes decisions in the absence of principles and insights."

Craig Villamor

Resilient Enterprise Design

June 8, 2017

Susan Simon-Daniels

"By taking a moment to pause to just let people be people, we could allow the interview to resume with some dignity and purpose."

Susan Simon-Daniels

War Stories LIVE! Susan Simon-Daniels

March 30, 2020

Robin Beers

"Power core is where senior executives really care about outcomes or functions that hold power."

Robin Beers

Beyond Insights: Researchers as Organizational Change Catalysts

March 25, 2024

Paul Pangaro, PhD

"You have to be responsible for your viewpoint—you can't claim objectivity and ignore the impact."

Paul Pangaro, PhD

Systems Disciplines: Table Stakes for 21st Century Organizations

June 6, 2023