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Bria Alexander
DesignOps Curator
Patrizia Bertini
DesignOps Leadership, 8x8
Peter Boersma
DesignOps Consultant
Jon Fukuda
Co-founder, Limina.co
Dave Malouf
Consultant, Coach, Teacher
Theresa Slate
Design Operations Lead, Northern Trust
Changying (Z) Zheng
Head of Product Experience Operations, Cloudflare
Summary
Each year brings new advancements, challenges, and opportunities to the DesignOps community, but this time seems much different—for DesignOps people and the design profession in general. It may be high time to reexamine and re-map DesignOps’ context, framing, and direction. We’re convening some of the leading DesignOps minds to reflect on the current state of our practice and its context and value in digital product and service organizations—and we want you to be a part of it. Watch the recording of this interactive moderated session with David Malouf, Patrizia Bertini, Peter Boersma, Theresa Slate, Z Zheng, Jon Fukuda, and Bria Alexander. Together we set the roadmap and framed our goals—both for the next DesignOps Summit and, more importantly, for the future of the DesignOps craft. We spent time together mapping out new scenarios for DesignOps in Figjam, and we opened up the DesignOps Summit’s Call for Participation during the session.
Key Insights
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Design operations works best when positioned as a strategic leadership role applying design thinking across whole product organizations, not just as tactical support.
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Many design ops practitioners work as 'team of one,' highlighting the emerging and undefined nature of the discipline.
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Strong partnerships between design ops, product, engineering, and other stakeholders are critical for success and mutual advocacy.
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Funding and recognition remain major challenges, with design ops often seen as optional or invisible until problems arise.
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There is a shortage of clearly defined job titles and responsibilities in design ops, contributing to confusion and role overlap with design program managers.
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Design ops must balance delivery pressures with quality of practice to avoid becoming merely another 'feature factory'.
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Standardized metrics targeting designer happiness, onboarding efficiency, and quality of work are key to demonstrating design ops impact.
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Design ops benefits from system thinking to ensure alignment beyond design teams to product marketing, engineering, and executive levels.
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Collaboration between design ops and design managers is necessary to avoid role conflict and improve organizational support for designers.
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The community actively seeks case studies, role definitions, and shared resources to mature the field and clarify design ops value.
Notable Quotes
"Design ops is not execution or tactical, it’s a leadership role that brings design thinking to the whole organization - Patrizia."
"Design ops is like when everything's working well, nobody notices it; when things break down, everyone misses it - Theresa citing Camden Moore."
"The answer to what design ops does is always it depends because the field is still emerging - Zi."
"The pressure in design ops is often delivery-first mindset instead of quality and strategic impact - Dave Malu."
"We need standardized role definitions, not everyone is a manager just because they manage initiatives - Peter Bosma."
"Design ops should coordinate initiatives, measure impact, and advocate for designer happiness as a business metric - Peter Bosma."
"If design ops only serves designers, it risks silos; instead it must apply design thinking across R&D and product teams - Patrizia."
"Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa."
"Trust is fragile with designers; without clear communication, metrics can feel like micromanagement - Dave Malu."
"Design ops is still defining its service offering and must articulate value both internally and to business partners - Zi."
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