Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Understanding Screen Readers on Mobile: How And Why to Learn from Native Users
Gold
Monday, October 2, 2023 • DesignOps Summit 2023
Share the love for this talk
Understanding Screen Readers on Mobile: How And Why to Learn from Native Users
Speakers: Sam Proulx
Link:

Summary

As we shift into a mobile first world, are you struggling to conceptualize and design accessible mobile experiences? While screen readers are included on both IOS and Android, it can be difficult and overwhelming for designers to learn about them. This session will help you get started! Samuel Proulx, Fable’s accessibility evangelist and a life-long screen reader user, will guide you through the ins and outs of screen readers on mobile. This interactive live demo will show you what an excellent mobile experience can sound like, give you some ideas of things to keep in mind during design, and help you make the case for bringing the voices of assistive technology users into the training and testing at your organization.

Key Insights

  • Both iOS and Android have strong accessibility features, but their screen readers differ: Android offers multiple options and high customizability, while iOS provides one consistent but configurable screen reader.

  • Customization is critical in accessibility because users have unique needs and preferences; one size does not fit all.

  • Using a screen reader effectively requires skill and muscle memory developed over years, making it difficult for novices to accurately test accessibility by themselves.

  • Developers and designers testing screen readers on their own often misunderstand user experiences, sometimes seeing accessibility as harder than it actually is for experienced users.

  • Testing with real users who rely on assistive tech provides rich, actionable insights that cannot be replaced by simulated testing or personas.

  • Fable facilitates accessibility by providing training (Fable Upskill) and connecting teams with real users remotely (Fable Engage) for practical research and testing.

  • VoiceOver on iOS relies heavily on gestures like swipe to navigate elements and double tap to activate, which can be customized extensively including speech rate and voice.

  • Apple’s screen curtain is a privacy and battery-saving feature that blanks the screen while still providing audio feedback.

  • Conducting virtual accessibility research is feasible and effective, especially supported by platforms like Fable that allow video, audio, and screen sharing with assistive tech users.

  • Accessibility advocacy should focus on integrating real user feedback into all stages of a product lifecycle, not just technical compliance checks.

Notable Quotes

"With great customizability comes great complication."

"Accessibility isn’t one size fits all; it’s about customizability because people need to access information when, where, and how they need."

"Using assistive technology is a skill and muscle memory built over years."

"Designers and developers can turn on a screen reader to do a technical test, but they can’t understand the real user experience without actual users."

"The secret is that accessibility isn’t hard if everyone takes their small piece of the pie."

"VoiceOver gestures like swipe right move the focus through elements; double tap activates them."

"Screen curtain blanks the screen for privacy and battery life, so no one can look over my shoulder."

"Testing with real users humanizes the problems and reveals simple fixes like changing one label or color."

"At Fable, our platform lets you do generative and exploratory research with real assistive tech users remotely."

"Apple has thought hard about letting people unbox and set up their phone entirely without help, including turning on VoiceOver."

Ask the Rosenbot
Jake Burghardt
Stop wasting research: Create new value with insight summaries
2025 • Rosenfeld Community
Shreya Dhawan
Making service tangible: the fastest path to higher performance
2025 • Advancing Service Design 2025
Gold
Bria Alexander
Opening Remarks
2022 • DesignOps Summit 2022
Gold
Doug Powell
Closing Keynote: Design at Scale
2018 • DesignOps Summit 2018
Gold
Rachael Dietkus, LCSW
Leading through the long tail of trauma
2022 • Advancing Research Community
Fatimah Richmond
The Future of ReOps as a Strategic Function: A Roadmap for Getting There
2024 • Advancing Research 2024
Gold
Brad Orego
Bringing Customer Research to More Internal Teams
2022 • Advancing Research 2022
Gold
Dave Hora
Research in the Face of Complexity: New Sensibility for New Situations
2025 • Rosenfeld Community
Matt Bernius
Learnings from Applying Trauma-Informed Principles to the Research Process
2022 • Advancing Research 2022
Gold
JJ Kercher
A Roadmap for Maturing Design in the Enterprise
2018 • Enterprise Experience 2018
Gold
Lisa Welchman
Cleaning Up Our Mess: Digital Governance for Designers
2018 • Enterprise Experience 2018
Gold
Joanna Vodopivec
One Research Team for All - Influence Without Authority
2022 • Advancing Research 2022
Gold
Samuel Proulx
Designing beyond caricatures: Embracing real, diverse user needs
2024 • Advancing Service Design 2024
Gold
Dan Willis
Enterprise Storytelling Sessions
2018 • Enterprise Experience 2018
Gold
Nicole Umphress
Delivering Design Education During a Global Pandemic: Lessons Learned
2022 • Design at Scale 2022
Gold
Angy Peterson
More Than Technology: Personalized Public Sector Experiences
2021 • Civic Design 2021
Gold

More Videos

Mackenzie Guinon

"Tell people the ingredients and instructions—clarify what we’re looking for and support them to do their best."

Mackenzie Guinon

M.C. Escher’s UX Research Career Ladder

March 9, 2022

Gabriela Barneva

"Don’t be afraid to not know something. Let assistive technology users teach you."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Sarah Rink

"Observers interrupting sessions was a weird behavior we had to manage with clear rules."

Sarah Rink

Remote User Research: Dos and Don'ts from the Virtual Field

June 11, 2020

Maria Skaaden

"The starting point was a very technical one: please make the user experience exactly the same a year from now."

Maria Skaaden

Continuous Design: One eye on the horizon and the other on the next wave

November 8, 2018

Taylor Jennings

"Slides are hitting a brick wall; video clips make findings much more interactive and engaging for stakeholders."

Taylor Jennings Joe Nelson Alex Knoll

Repository Retrospective: Learnings from Introducing a Central Place for UX Research

March 9, 2022

Jorge Arango

"I had to clean the taxonomy up because GPT wouldn’t know what to do with acronyms like TAOI."

Jorge Arango

[Demo] How to re-categorize content at scale using LLMs

June 5, 2024

Kristin Taylor

"No two transit riders are alike. No two transit trips are alike. No two service disruptions are alike."

Kristin Taylor

Building Bridges Across Organizational Silos

November 18, 2022

Anna Avrekh

"Leadership is enabling people to become empowered to achieve what they are set to achieve."

Anna Avrekh Dr. John Pagonis Klara Pelcl Sina Schreiber

Expert Panel: Leading in and with Research

March 10, 2022

Ryan Matthew

"Maintaining large-scale design systems is a real challenge that AI tools are starting to solve."

Ryan Matthew Alex Kurchev

Bridging Design and Code: AI-Powered Design System Integration

September 11, 2025