Summary
What's today's theme all about, and what does it mean for DesignOps professionals? Theme leader Kristin Skinner will provide you the background you'll need for how today's sessions came to be and what they'll cover. She'll also gently provoke you with questions to consider throughout the day.
Key Insights
-
•
Resilience in design ops teams requires deliberate strategies to manage constant change.
-
•
Measuring team health involves tracking metrics that reflect both practice sustainability and organizational wellbeing.
-
•
Sustainability in work encompasses flexibility, allowing teams to adapt without burnout.
-
•
Sharing lessons learned across teams boosts collective success and continuous improvement.
-
•
Motivation and focus need special attention in remote or distributed teams.
-
•
A hallmark of healthy teams is how well members feel cared for, enabling them to perform at their best.
-
•
Community dialogue and generosity among design ops practitioners enrich collective knowledge.
-
•
Leadership in design ops spans a diverse range of industries and global perspectives, enhancing the conversation's depth.
-
•
Personal stories of connection and care humanize professional challenges in sustaining teams.
-
•
Asking reflective questions guides design ops practitioners to navigate resilience and purpose effectively.
Notable Quotes
"Teamwork makes the dream work – something we all learned in primary school and still holds true."
"How might your team maintain its resilience through constant change?"
"What are some of the metrics that you’ll use to measure the health of your teams and practice?"
"Sustainable and flexible work tactics are key to navigating constant change without burnout."
"One hallmark of a healthy team is how well team members feel cared for so they can shine."
"I prefer to shine a light on others rather than be in the spotlight myself."
"Sharing knowledge and references is what I love about this community."
"Motivation and focus are especially challenging when working from afar."
"We need to define success in ways that make our work meaningful and purposeful."
"There are 500 plus people in the audience today, all deeply caring about their teams."
Dig deeper—ask the Rosenbot:
More Videos
"Do I find a way to make this conversation more about the software as scheduled or do I show Laura how to react to the unplanned?"
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
"Negotiating severance is absolutely possible; consider legal advice or coaching when doing so."
Corey Nelson Amy SanteeLayoffs
November 15, 2022
"Driver modeling tells you which research initiatives matter most based on their impact on key outcome metrics."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"Nudges are not a magic wand; they can help but need to fit within a larger system and behavioral pathway to truly work."
Amy BucherHarnessing behavioral science to uncover deeper truths
March 12, 2025
"Behavioral turbulence happens when flow breaks down, causing chaotic and unpredictable user interactions."
David SternbergUncovering the hidden forces shaping user behavior
July 17, 2025
"Not everything that is faced can be changed, but nothing can be changed until it is faced."
Deanna SmithLeading Change with Confidence: Strategies for Optimizing Your Process
September 23, 2024
"Work on yourself. Understand your identity and privilege before trying to serve others."
Jennifer StricklandAdopting a "Design By" Method
December 9, 2021
"We realized we were solving problems of a design practice when our organization had actually scaled to an organizational level."
Rachel Posman John CalhounA Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
"Provoking and reframing perspective helps teams get unstuck by thinking in new and surprising ways."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
