Summary
A highlight of the conference every year, the Storytelling Sessions are a set of five-minute talks from enterprise professionals who share their challenges, opinions, failures and successes. Here are the storytellers for Enterprise Experience 2019: - Stephanie Albright, Experience Designer, a story about cleaning bathrooms - Spencer Icasiano, Product Designer II / UX Researcher, Care.com, a story about transitions - Malia Nagle, Director, UX Research, PayPal, a story about two apologies - Laura Nash, Senior UX Designer, Boston Consulting Group, a story about personas who think for themselves - Jenn Noinaj, UX Designer, U.S. Digital Service, a story about stereotypes - Ilona Posner, UX Consultant, a story about keyholes - Malini Rao, Senior Manager, UX, Kronos Inc., a story about a fight
Key Insights
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Storytelling has become essential in presentations, shifting from bullet points to engaging narratives.
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Specificity in storytelling often leads to universal themes that resonate with diverse audiences.
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Understanding the limitations of one's perspective (keyholes) is crucial for effective communication and decision-making.
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Empathy is vital in UX design, as it drives better understanding of user needs and experiences.
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The importance of vulnerability and open communication in professional relationships can lead to better collaboration.
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Adapting one's approach to fit organizational dynamics is often necessary for success in UX projects.
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Storytelling can serve as a tool to align different stakeholders around a shared vision.
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Personal growth often arises from pushing against comfort zones and accepting challenges.
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Humor and relatability can enhance engagement in presentations and discussions. It's important to bring your true self to work.
Notable Quotes
"This is the fifth version of this conference, and we've done one of these sessions all five of those years."
"If this is your first conference, you may be sitting there right now going, storytelling."
"The more specific a story gets, the more universal the themes are felt by everybody."
"Every human being has their own keyhole through which they see the world."
"User experience is about the intersection of user needs and business goals."
"It's about making something so compelling that the audience can't look away."
"When you focus on the users, you create better products, not just for the business, but for everyone."
"Dungeons and Dragons is a game of applied personas, and we can learn from that."
"Apologizing can be the most magical healing restorative gesture human beings can make."
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