DesignOps Summit 2020

Explore DesignOps Summit 2020, a Rosenfeld Media event for UX, product design, research, and design leadership practitioners

Videos

October 21, 2020

Wednesday, October 21, 2020 • DesignOps Summit 2020

Showing the Value of DesignOps by Not Having a DesignOps Team

Benjamin Real • Design & UX Director, BBVA Mexico

Wednesday, October 21, 2020 • DesignOps Summit 2020

Collaborative Wireframing for Creating Team Alignment and Shipping Better Products

Lena Shenkarenko • Horizontal Product Marketing Lead at Miro

October 22, 2020

Thursday, October 22, 2020 • DesignOps Summit 2020

Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams

Vincent Brathwaite • Design Leader, Speaker, and Educator

Thursday, October 22, 2020 • DesignOps Summit 2020

How DesignOps Helped Enable Wall Street to Work Remotely

Ali Jeffery • Manager, UX Framework at Bloomberg LP
Sheri Chudow • UX Consistency Rep at Bloomberg LP

October 23, 2020

Friday, October 23, 2020 • DesignOps Summit 2020

Designing a Contact Tracing App for Universal Access

Alex Hurworth • Volunteer at Tech:NYC
Bonnie John • Volunteer at Tech:NYC
Fahd Arshad • Volunteer at Tech:NYC
Antoine Marin • Senior Product Designer at NearForm

Friday, October 23, 2020 • DesignOps Summit 2020

Silver Linings: What DesignOps Learned in the Shift to WFH

Ash Brown • Team Lead, UX Enterprise Products at Bloomberg LP

January 8, 2024

Monday, January 8, 2024 • DesignOps Summit 2020

Opener: The Other L Word

Kat Vellos • Principal, Kat Vellos Design & Consulting

Monday, January 8, 2024 • DesignOps Summit 2020

Opener: Chief of Staff–An unexpected journey

Lisa Gironda • Chief of Staff, Consultant

Monday, January 8, 2024 • DesignOps Summit 2020

From Insights to Action: Driving Business Values through DesignOps

Melissa Tsang • Lead Design Program Manager, Salesforce

Monday, January 8, 2024 • DesignOps Summit 2020

Two Sides of the DesignOps Coin: Teams Ops and Product Ops

John Calhoun • Co-author of The Design Conductors
Rachel Posman • Co-author of The Design Conductors

Monday, January 8, 2024 • DesignOps Summit 2020

The Importance of Accessible Design Systems

Sheri Byrne-Haber • VMWare

Monday, January 8, 2024 • DesignOps Summit 2020

AccessibilityOps for All

Suzan Bednarz • Senior Manager, Design Operations, Cigna
Hilary Sunderland • Design Operations Advisor, Cigna

Monday, January 8, 2024 • DesignOps Summit 2020

Automatization for Large Enterprise Teams

Farid Sabitov • DesignOps Curator

Monday, January 8, 2024 • DesignOps Summit 2020

Theme 3: Introduction and Provocation

Dave Malouf • Consultant, Coach, Teacher

Monday, January 8, 2024 • DesignOps Summit 2020

The Future of DesignOps

Dave Malouf • Consultant, Coach, Teacher
Adrienne Allnutt • Director of Design & Research Operations, LinkedIn
Jon Fukuda • Co-founder, Limina.co
Dominique Ward • Head of Design Ops, Atlassian

Monday, January 8, 2024 • DesignOps Summit 2020

DesignOps + KPIs = Measure your Impact!

Patrizia Bertini • Managing Partner, Euler Associates Ltd.

Monday, January 8, 2024 • DesignOps Summit 2020

Design Staffing for Impact

Patrick Commarford • Design Principal, IBM

Monday, January 8, 2024 • DesignOps Summit 2020

Creating Consistency Through Constant Change

Maggie Dieringer • Design Operations Lead, Uber Eats

Monday, January 8, 2024 • DesignOps Summit 2020

Theme 2: Introduction and Provocation

Kristin Skinner • Co-author, Org Design for Design Orgs

Monday, January 8, 2024 • DesignOps Summit 2020

How to Maximize the Impact of Content Design

Jonathon Colman • Senior Design Manager, Intercom

Monday, January 8, 2024 • DesignOps Summit 2020

Team Resiliency Through a Pandemic

Ariba Jahan • Director of Innovation, Ad Council

Monday, January 8, 2024 • DesignOps Summit 2020

Designing Distributed: Leading Doist’s Fully Remote Design Team in Six Countries

Ana Ferreira • Head of Design, Doist

Monday, January 8, 2024 • DesignOps Summit 2020

Operating with Purpose

Allison Sanders • Senior Program Manager, Mailchimp

Monday, January 8, 2024 • DesignOps Summit 2020

Getting in Flow with Your Team

Ruzanna Rozman • Senior Product Designer, Procter & Gamble

Monday, January 8, 2024 • DesignOps Summit 2020

Practice What You Preach

Michelle Morrison • Design Operations Manager, Dropbox

Monday, January 8, 2024 • DesignOps Summit 2020

Leveling-Up: A Single-Player’s Guide to the DesignOps Team-of-One

Jackie Ajoux • UX Program Manager, Electronic Arts (EA)

Monday, January 8, 2024 • DesignOps Summit 2020

The Science of Creativity for DesignOps

Dr. Karl Jeffries • Founder, DrKarlKJeffries.com

Monday, January 8, 2024 • DesignOps Summit 2020

Not Black Enough to be White

Dean Broadley • Founder, Designing Humans

Monday, January 8, 2024 • DesignOps Summit 2020

How to Build and Scale Team Safety

Alla Weinberg • CEO, Spoke & Wheel

Monday, January 8, 2024 • DesignOps Summit 2020

Theme 1: Introduction and Provocation

Alana Washington • Senior Design Manager, Uber Freight

Speakers

Quotes

"The designers started to send notes of thank you to the ex members of the design ops team for making their life easier."

"Every small action counts when it comes to sustainability in urban settings."

"We cannot ignore the ethical implications that come with the power of AI."

"We need to harness the power of citizens to make real change."

"We can't afford to ignore the people most affected by urban heat."

"Collaboration is not just beneficial, it's essential for effective climate action."

"Not everything that is faced can be changed, but nothing can be changed until it is faced – James Baldwin."

"You can control what happens to you but you can control how you respond to it."

"At Salesforce, everyone from our CEO Marc Benioff down writes a V2MOM to align with our values every year."

"Team ops goes wide to support 300-plus UX designers globally; product ops goes deep supporting 40-plus product design teams."

"Situational disabilities like glare or temporary injuries affect a large portion of your audience and need to be considered in design."

"One digital accessibility lawsuit was filed every single hour in 2018."

"Previously Alina spent two days fixing styles in Figma; with plugins, she now does it in 30 minutes."

"Design operations is about being that resilient force on behalf of everyone else in your organization."

"Without real business world experience, most leaders struggle with the overwhelming amount of demands placed on them."

"Value is not equal to worth; it's how much people perceive something’s worth based on relationships."

"We never documented our criteria, leaving stakeholders feeling our decisions were mysterious."

"Not a week has gone by in my four years at Uber that something slightly shocking or jarring did not happen."

"How might your team maintain its resilience through constant change?"

"Amy Tibido used to call what I was doing dusting the content — tidying the words on the surface without solving the underlying problem."

"Survival can feel like a roller coaster with big energy spikes and drops, often leaving us completely depleted."

"Without trust, no relationship can prosper, yet many companies still install tracking software that employees try to circumvent."

"When you feel your work connects to a greater purpose, you’re more invested and perform better."

"Frameworks are a team sport; each player brings unique strengths that help create innovative solutions."

"IKEA's instruction manual is rigid; you must do exactly what you're told to get a specific result."

"I like to think of what I do as doing UX for the UXers – applying design thinking to organizational problems."

"Creativity fuels design, design fuels innovation."

"Availability bias means hiring managers often pick fruit from a tree they haven't planted."

"Our brain doesn’t know the difference between a tiger trying to eat us or an angry email from our manager."

"Resilience is less about returning to pre-crisis productivity and more about transforming positively in real time."