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Summary
Environmental shifts, both in the world around us and in the attitudes within our field, have reshaped how we view truth, expertise, and the power dynamics between researchers and communities. Researchers must recognize that generating and curating knowledge today requires an expanded set of methodologies—embracing integrative thinking and non-extractive approaches. This session will explore the catalysts for change, and introduce a broadened user research toolkit that enables ethical knowledge creation and challenges traditional power imbalances, helping us thrive in this new landscape.
Key Insights
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Research is shifting from hierarchical to plural and relational dynamics.
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Updated methodologies must reflect the collective wisdom of the community.
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Knowledge is increasingly built in networks, requiring integrative techniques from adjacent fields.
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Participatory methods allow participants to own and voice their narratives.
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Researchers must remain fluent in evolving methodologies to maintain credibility and relevance.
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Data availability is rising, challenging researchers to add more value through critical thought and reflection.
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The changing landscape of insights within organizations demands a broader skillset from researchers.
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Responding to participant feedback is essential to avoiding extractive research practices.
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Ongoing education and adaptation are crucial for researchers to meet emerging organizational needs.
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Ethical approaches to research must center around participant well-being and representation.
Notable Quotes
"Research is at a critical moment."
"The value we need to demonstrate has changed."
"Participants are starting to demand to own their narratives."
"We are no longer in a place of having the luxury of time."
"An updated methodology artifact is not a silver bullet, but it is an efficient tool."
"Insight will become the lifeblood of the organization."
"Researchers no longer just answer 'what do users want?'"
"We must shed our attachment to 'design land' and step into the wider organization."
"Continuous investment in our education is crucial."
"We need to embrace non-extractive techniques in our work."
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