Saara Kamppari-Miller

"Call out the key elements of an experience you want to champion that's directly linked to user success."

"Training should focus on engaging with real users rather than just compliance checklists."

"When you're fixing an accessibility bug in production, that's exponentially more expensive than if you were to catch it during the design process."

"Be ready to be a little vulnerable and recognize when we need to change."

"Growing your design ops role can come from any background, it's about transferable skills."

"It's about educating your designers and researchers to create products that are more accessible and inclusive."

"The better question to ask is, who are we excluding?"

"We broke down and rebuilt our understanding of what we do together."