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Summary
UXers are decision architects, guiding billions of interactions in our products every day. We have the power to shape user behavior in ways that add up to material carbon impact, while practicing inclusive design to reach a broader audience. As UXers, we also have the mandate to work at the intersection of user needs and business needs, which gives us the opportunity to connect climate concerns on both sides—even at companies that aren’t focused on climate solutions. Join panelists Laura Palotie, Steve Isley, Nancy Tsang, and moderator Mike Brzozowski in this installment of our ongoing Climate UX discussion series.
Key Insights
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UX practitioners uniquely influence climate action as decision architects mediating billions of daily user interactions.
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Redefining product success from increased consumption to delivering sustainable value can align user happiness with climate goals.
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Motivating sustainable choices works better when emphasizing immediate co-benefits like saving money or time, rather than abstract climate fear.
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Skepticism toward climate claims is high, so clear, concrete, and progressively disclosed language builds trust and avoids greenwashing.
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Anxiety from doomsday messaging alienates users; framing climate benefits collectively and positively empowers better engagement.
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Sustainability is multi-attribute, continuous, temporal, and geographic, making a single definition or score impractical.
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Successful sustainable product design focuses on helping users express personal sustainability values rather than imposing strict definitions.
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Aligning sustainability initiatives with business goals and user demand creates win-win-win outcomes beneficial to climate, business, and customers.
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Short-term business metrics often conflict with sustainable design but long-term vision and allies within leadership can drive change.
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UX writing and visual design must work together symbiotically to create compelling and clear sustainable product experiences.
Notable Quotes
"UXers are decision architects; we mediate billions of decisions every day, many with real climate impact."
"Most people care about climate and are willing to make lifestyle changes, but they don't know how to get involved."
"Sustainability isn't binary but multi-attribute, and it varies over time and geography."
"Design should offer tangible co-benefits like saving money or time to motivate sustainable choices."
"Clear, straightforward language paired with progressive disclosure helps overcome skepticism and greenwashing fears."
"Doomsday and alarmist messaging just make people feel helpless rather than empowered."
"Helping users express their individual sustainability values opens more possibilities than enforcing rigid standards."
"Many companies miss business opportunities by not addressing rising customer search demand for sustainable options."
"Short-term revenue focus suppresses sustainable design choices, but long-term growth thinking is a powerful ally."
"UX writing and design are a wonderful symbiotic relationship; both are needed to help users understand and act."
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