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AI of the now: Designing for Agents
Summary
- What is an agent?
- How do agents differ and complement other modes of interaction?
- Why are people getting excited about it now?
- What does generative AI bring to the agentive table?
Key Insights
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Agents act on behalf of principals, whether humans, animals, or machines, performing tasks with variable human attention involvement.
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Agentive technology operates largely outside the user's attention, unlike assistants that require active engagement.
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Chris identified 27 unique agent use cases including setup, monitoring, handoff, and disengagement.
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There are four modes of agency: manual, assistant, automation, and agentive, depending on who performs the work.
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Agentive systems don’t require an agentic backend, and agentic backends can exist without agentive front-ends.
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Recent AI advances use an 'agentic backend' architecture where a large language model orchestrates specialized agents for complex tasks.
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Design challenges include enabling user control over agent plans, forbidding specific data sources, and handling persistent queries.
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AI risks include deskilling users, overreliance on AI output, and ethical concerns from hidden, biased, or commercialized agentic actions.
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Agents hold huge value potential by performing work outside users’ limited attention, making them a strong business opportunity.
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Despite a rise in AI backend engineering, design is essential to maintain usefulness and address human-AI interaction complexities.
Notable Quotes
"An agent is anything that displays agency, the ability to take actions and choose which actions to take."
"I don’t want a surgeon to tap me on the shoulder and ask where to put the incision; that’s their expertise."
"My Roomba vacuums while I’m at work. It does its work out of my attention."
"We’ve been dealing with assistance since spellcheckers in the 1970s evolved to grammar checkers and beyond."
"The user might want to see that plan in advance and make sure they’re okay with how it’s going to go about it."
"Large language models sometimes hallucinate, so agentic backends assign sub-tasks to specialized expert agents."
"Agents do work outside the user's attention, freeing up their limited time for other activities."
"We risk deskilling users and overreliance, where people rubber stamp AI output without critical thought."
"Agentic systems could be hidden, allowing corporations to push self-interested biases undetected."
"AI should augment humans, not replace them, especially given societal disparities between deep and fast thinkers."
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