Summary
DevOps has spent a decade focused on tooling that allows developers to code, deploy, monitor, and optimize quickly and efficiently. Along the way, many within that community forget that the people within that community and the developers that they serve are, first and foremost, people. Hear what happens when a Design Ops professional finds herself embedded in a DevOps team, helps them see each other as people, and applies a bit of design thinking, tools and techniques to help them learn the skills necessary as the people they serve move from the information age to the conceptual age.
Key Insights
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Understanding team members' origin stories fosters empathy and connection.
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Effective communication in a team is essential for collaboration.
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Addressing both technical and emotional challenges is crucial in a fast-paced environment.
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Agile training can bridge gaps between different team dynamics.
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Quarterly retrospections help acknowledge accomplishments and build trust.
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Creating safer spaces for open discussions reduces fear and shame.
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Celebrating individual successes promotes a positive team culture.
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Finding your own tribe enhances personal and professional support.
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Self-care is essential for effective leadership and teamwork.
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Shared understanding within teams leads to better outcomes.
Notable Quotes
"When I talk about We, am I talking about you and me, our team, the people in this room, or the company itself?"
"What I first experienced was pure joy and delight. Everyone was excited to be an emission-driven company, to make a life not just a living."
"They knew what we did, but they didn't know why we did it or how we did it."
"The how is our secret sauce. It's the emotional intelligence we bring to situations."
"Getting to know people's origin stories was really important."
"We were ready to conquer the world, but we were struggling with fear and shame."
"Agile was my Trojan horse to help them through that fear and shame."
"What went well? What didn't go well? What started off poorly but improved over the quarter?"
"Find the people with whom you can lock eyes and connect deeply."
"Those who are in this room are likely to be caretakers by nature."
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