Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"We’re lucky if we solve a single thing; everything else has to be parking lot."
Jon Fukuda Amy Evans Ignacio Martinez Joe MeersmanThe Big Question about Innovation: A Panel Discussion
September 25, 2024
"Standardization lives deep in my heart partially because of the teams that I’ve worked on and also because I’ve just had so many domains under the umbrellas of my teams over time."
Candace MyersStandardizing Design at Scale
September 9, 2022
"I hate meetings because people just pontificate or take over, and I think all people should resist meetings at all times."
John TaschekMaking People the X-Factor in the Enterprise
June 15, 2018
"Tools like Obsidian and Notion are hypertext-native and make linking a first-class feature, fulfilling visions from the 1960s."
Jorge ArangoExploding the Notebook: How to Unlock the Power of Linked Notes (2nd of 3 seminars)
April 19, 2024
"Packaging your work aligns stakeholders and manages objections instead of hoping the work speaks for itself."
Joe Meersman Pooria SohiUse AI to Drive Outcomes that Go Beyond the Design Sprint
September 25, 2024
"Design maturity shifts focus from evangelism to operations as organizations strengthen their design impact."
Sarah WilliamsA Framework for CX Transformation
June 11, 2021
"We're hearing do more with less, cut down or cut out the research, build features that we tell you to, not the ones users ask for."
Jon FukudaTheme One Intro
October 2, 2023
"Maybe I too had joined another tech company that really wasn’t walking the walk when it came to diversity."
Libby MaurerTreating Diversity & Inclusion in Hiring as a Design Problem
December 5, 2019
"Ecosystems have reinforcing loops that can be out of control, like algae in a fish tank, and balancing loops that maintain equilibrium."
Erin Hoffman-JohnThis Game is Never Done: Design Leadership Techniques from the Video Game World
November 6, 2017
