Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"Empathy is essential now more than ever in measuring and supporting designer happiness during remote work."
Kristin Skinner Kamdyn Moore8 Types of Measures in Design Operations
April 16, 2020
"Our monthly voice of the customer reports we call Stories in Dovetail; we share them with the team every month."
Anna Nguyen Emily BroganWhy Our Voice of the Customer is Better Than Yours
March 10, 2022
"It’s easier to create a better system that makes your old system obsolete than to change what is baked in."
Kristen Honey"Let’s Talk About Data and Crisis”: Public Digital Service Delivery = Open Data + Human Centered Design
November 18, 2021
"The journey we are on is to change and advance not just practices but the entire research field."
Jemma AhmedTheme 2 Intro
March 10, 2022
"One in five of those people will have an accessibility need of some kind."
Phil HeskethDesigning Accessible Research Workflows
September 29, 2021
"Design talent is the most valuable asset; empowering them to be part of decisions retains and motivates them."
Prerna MakanawalaAchieving Balanced Design Consistency
June 9, 2021
"Sponsor sessions are not sales pitches. They offer really high content very similar to the main conference."
Louis Rosenfeld Bria AlexanderOpening Remarks
March 27, 2023
"Kate Middleton has been doing this for a hot minute, invested in maintaining the status quo because if it ain't broke, why fix it?"
Melinda BelcherBridging the Gap: Making the Most of the Differences Between Agency and Enterprise
January 8, 2024
"Meta-analysis reveals overarching patterns that might otherwise be hidden within isolated studies."
Katie HansenFinding the unknown in the known: Harnessing meta-analysis and literature review
March 12, 2025
