Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"We unapologetically move forward when high-level stakeholders miss deadlines, but also collect feedback via surveys."
Briana Thomas Christina RodriguezWhen Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
September 30, 2021
"Money talks, and cost savings often align with energy savings — that’s why it matters."
Tristin OldaniTurning awareness into action with Climate UX
January 16, 2025
"New ideas and changes to business trajectories rank pretty far down at only 18% of business leaders seeing it as a value of design."
Mike OrenWhy Pharmaceutical's Research Model Should Replace Design Thinking
March 28, 2023
"Design operations is about being that resilient force on behalf of everyone else in your organization."
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024
"Natalie Dunbar will talk about the convergence of content strategy and design operations and charting a course together."
Alana WashingtonTheme 3 Intro
October 1, 2021
"You’re never going to convince business people with product language, but you can with financial language they care about."
Giff ConstableFinancial fluency for product leaders: AMA with Giff Constable
April 11, 2024
"Junk in, junk out. Bad data is worse than no data at all."
Jemma Ahmed Steve Carrod Chris Geison Dr. Shadi Janansefat Christopher NashDemocratization: Working with it, not against it [Advancing Research Community Workshop Series]
July 24, 2024
"We need to define success in ways that make our work meaningful and purposeful."
Kristin SkinnerTheme 2: Introduction and Provocation
January 8, 2024
"Moving fast isn’t just breaking things, it’s actually breaking people."
Rachael Dietkus, LCSWThe power to heal and harm
March 13, 2025
