Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"Nearly 70% of organizations use mixed-method research approaches, mainly focused on usability testing and validation."
Caroline VizeThe State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022
March 9, 2022
"It’s not about giving up power, it’s about gaining authority through partnership and trust."
Jacqui FreyScale is Social Work
March 19, 2020
"Confusing product portfolios often arise when two successful teams’ products overlap, complement, or have vague distinctions."
Jorge ArangoMeeting of the Waters: Designing for Successful Inorganic Growth
August 12, 2021
"MacGuffins are design artifacts that catalyze collaboration and new ways of working rather than being valuable in themselves."
Jorge ArangoDesign as an Antidote to VUCA
May 9, 2019
"A product designer said I can now see glaring inconsistencies before I got my head around design system patterns."
Rachael Greene Alison DavisBuilding a Design Ops Practice that Really Works (Most of the Time)
October 2, 2025
"Design Ops plus — what does that mean? You’ll find out very shortly."
Bria AlexanderOpening Remarks
October 4, 2023
"Mixed methods researchers will need to trust AI for base-level synthesis but still bring human meaning making."
Lija Hogan Milan Mijatovic Sam Proulx Louis RosenfeldThree Years Out: Perspectives on the Near-Term Future of User Research
March 15, 2024
"Without looking at the gesture, we would have come to a less complete mental model."
Dane DeSutter Stephanie ScopelitisWhat co-speech gestures reveal about users’ thinking during interviews
June 30, 2023
"Design research faces design complexity, which deals with the specific, intentional, and the non-existing."
Yoel SumitroActions and Reflections: Bridging the Skills Gap among Researchers
March 9, 2022
Latest Books All books
Dig deeper with the Rosenbot
How can inclusive design principles help avoid AI bias and improve machine learning outcomes?
How do service blueprints function as knowledge graphs to support AI applications?
How does intrinsic motivation play a critical role in committing to an academic career in ethics despite job market challenges?