Onboarding: The Ecosystem, not the Afterthought
Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"We wrote one great security narrative and then just copied and pasted it into every other piece of paperwork."
Marina MartinLives on the Line: The Stakes of UX at the Scale of Government
June 14, 2018
"Using pilots can get buy-in from stakeholders who might resist broad change initially."
Deanna SmithLeading Change with Confidence: Strategies for Optimizing Your Process
September 23, 2024
"We can lead the change in culture we want for ourselves and our team."
Kit UngerTheme 1 Intro
June 8, 2022
"If we’re not able to talk about research as a basket of potential investments driving innovation or de-risking decisions, maybe we don’t deserve a seat at the table."
Chris GeisonWhat is Research Strategy?
March 11, 2021
"Mapping jobs gives a view into behaviors and needs that may or may not include your solution."
Sean Fitzell Sarah Han Kayla FarrellCraft of User Research: Building Out Jobs to be Done Maps
March 12, 2021
"The tensions between host and refugee communities are more than poor service design; they point to chronic systemic issues rooted in resource allocation and social justice."
Liz EbengoThe Burden on Children: The Cost of Insufficient Post-Conflict Services and Pathways Forward
December 4, 2024
"Perception maps visually represent how consumers perceive brands relative to competitors along key attributes."
Ricardo MartinsUnlocking the power of advanced quantitative methods
March 12, 2025
"Qualitative research gives us the richer, more nuanced and complex conversations."
Leisa ReicheltThe Five Dysfunctions of Democratized Research at Scale
March 30, 2020
"We thought a maturity model for user-centered design would have shown senior stakeholders the impact we were having, but we never had time to build it."
Kara KaneCommunities of Practice for Civic Design
April 7, 2022
