Summary
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
Key Insights
-
•
Traditional job descriptions focus on tasks rather than measurable performance outcomes, limiting effective hiring.
-
•
Performance profiles clarify what success looks like and help teams agree on hiring criteria, leading to better candidate matches.
-
•
Structured interview guides aligned with performance profiles ensure consistent, fair, and relevant candidate assessments.
-
•
Unpaid design exercises or take-home tasks can exclude qualified candidates with caregiving or other external responsibilities.
-
•
The candidate experience after the interview and before the start date is often neglected, causing anxiety and disengagement.
-
•
Maintaining personal contact with candidates post-offer fosters comfort and commitment before they begin.
-
•
First day onboarding should be treated as a commencement event, not a paperwork marathon, reducing overwhelm.
-
•
Buddy systems provide critical social and informational support, improving new hire adjustment and retention.
-
•
Assigning safe internal projects early helps new hires gain practical familiarity without pressure.
-
•
Onboarding should be considered a multi-touch ecosystem involving ongoing feedback, communication, and adaptation.
Notable Quotes
"If you really care about success, you define it first and hire against performance, not just experience."
"Manhole cover questions belong in the past. Focus on real skills and relevant experience instead."
"Unpaid design exercises are unfair because they don’t take into account people's real-life constraints."
"Waiting and vague communication during hiring is a painful guessing game for candidates."
"The post-offer period isn’t HR’s alone; hiring teams must stay in touch and keep the candidate engaged."
"Day one is a commencement, a graduation from candidate to employee, not a paperwork slog."
"Buddy systems create leadership opportunities and a support network without changing org charts."
"Internal projects give new hires a safe place to learn how the organization functions without fear of breaking things."
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
"Onboarding isn’t a single event or process, it’s an ecosystem with many touchpoints impacting the new employee experience."
Or choose a question:
More Videos
"Unbiased qualitative research does not exist. The best we can do is acknowledge and minimize biases."
Prayag NarulaHow to Empower Your Designers to Do Good Research – And Why You Want To
June 10, 2022
"If our public institutions cannot keep the promises they make to the most vulnerable, we might not deserve to solve some of the more existential crises."
Sha HwangThe Lost Year
June 11, 2021
"Service design does not have an answer for how to handle radically different user needs across communities."
Ron BronsonDesign, Consequences & Everyday Life
November 18, 2022
"Good research does not speak for itself; it requires a whole communication plan and explicit role as a catalyst for change."
Robin BeersBeyond Insights: Researchers as Organizational Change Catalysts
March 25, 2024
"We have a moral duty to bring global conversations back to local communities to increase diversity and richness."
Patrizia Bertini Alexandra Mengoni LeónPushing DesignOps’ Influence into New Global Markets
September 9, 2022
"Everyone wants to have an impact on the decisions being made no matter what the role is called."
Jess GrecoClaiming your power: Practical tools for amplifying your unique voice
March 13, 2025
"Each design org has unique needs, but discovery and listening tours uncover where we can make the biggest impact."
Rachel Radway Katie Bingham Joe WiertelThe Many Paths Of Design Operations
September 8, 2022
"ChatGPT has a big advantage in being thorough and comprehensive, especially compared to myself."
Weidan LiQualitative synthesis with ChatGPT: Better or worse than human intelligence?
June 4, 2024
"The relationship between designers and data scientists can actually be pretty magical."
Helen ArmstrongAugment the Human. Interrogate the System.
June 7, 2023
