Summary
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.
Key Insights
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Importance of adaptability in changing organizational landscapes
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Building partnerships is crucial for successful design operations
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Saying no to non-essential projects protects core team focus
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Creating structured backlogs facilitates effective project management
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Engaging in design sprints accelerates the ideation and feedback process
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Multi-disciplinary collaboration enhances product outcomes
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Establishing a common vocabulary aids communication across teams
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Prioritizing user-centered design can supercharge agile transformations
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Regular reflection and iteration are necessary for continuous improvement
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Strategic networking can provide invaluable support and learning opportunities.
Notable Quotes
"I really enjoy solving complex problems and finding efficiencies."
"Sometimes the landscape feels like it’s shifting constantly beneath us."
"Our digital experience team has only existed for three years, so we have a lot of work to do."
"When you say no, you’re saying yes to the right things."
"It was apparent that we needed to streamline our processes."
"Our journey into Wonderland has been wild, wonderful, and uniquely ours."
"The best outcomes resulted when we had full participation from the multi-disciplinary team."
"These value streams were a combination of our personal passions and our skills."
"Information is power; visibility is crucial for success."
"We found our people in the design operation organization."
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