Summary
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.
Key Insights
-
•
Importance of adaptability in changing organizational landscapes
-
•
Building partnerships is crucial for successful design operations
-
•
Saying no to non-essential projects protects core team focus
-
•
Creating structured backlogs facilitates effective project management
-
•
Engaging in design sprints accelerates the ideation and feedback process
-
•
Multi-disciplinary collaboration enhances product outcomes
-
•
Establishing a common vocabulary aids communication across teams
-
•
Prioritizing user-centered design can supercharge agile transformations
-
•
Regular reflection and iteration are necessary for continuous improvement
-
•
Strategic networking can provide invaluable support and learning opportunities.
Notable Quotes
"I really enjoy solving complex problems and finding efficiencies."
"Sometimes the landscape feels like it’s shifting constantly beneath us."
"Our digital experience team has only existed for three years, so we have a lot of work to do."
"When you say no, you’re saying yes to the right things."
"It was apparent that we needed to streamline our processes."
"Our journey into Wonderland has been wild, wonderful, and uniquely ours."
"The best outcomes resulted when we had full participation from the multi-disciplinary team."
"These value streams were a combination of our personal passions and our skills."
"Information is power; visibility is crucial for success."
"We found our people in the design operation organization."
More Videos
"Don't try to solve for the system, try to understand the request."
Jacqui FreyFlow and Superfluidity for Design Orgs
November 7, 2018
"It's not just the mind that needs communication to thrive, it's also our very human hearts."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"Research can help you identify meaningful metrics."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"The conference would not be as beautiful without her."
Bria AlexanderDay 3 Welcome
September 25, 2024
"It's really important to create educational content for an audience like yours."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"When expectations are low for process, it’s the perfect opportunity to rifle through new approaches."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"At Salesforce, our values are at the core of what we do."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"We are not special; every discipline is going through transformation right now."
Adrian HowardSturgeon’s Biases
September 25, 2024
"It's important to assume positive intent."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
