Summary
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.
Key Insights
-
•
Importance of adaptability in changing organizational landscapes
-
•
Building partnerships is crucial for successful design operations
-
•
Saying no to non-essential projects protects core team focus
-
•
Creating structured backlogs facilitates effective project management
-
•
Engaging in design sprints accelerates the ideation and feedback process
-
•
Multi-disciplinary collaboration enhances product outcomes
-
•
Establishing a common vocabulary aids communication across teams
-
•
Prioritizing user-centered design can supercharge agile transformations
-
•
Regular reflection and iteration are necessary for continuous improvement
-
•
Strategic networking can provide invaluable support and learning opportunities.
Notable Quotes
"I really enjoy solving complex problems and finding efficiencies."
"Sometimes the landscape feels like it’s shifting constantly beneath us."
"Our digital experience team has only existed for three years, so we have a lot of work to do."
"When you say no, you’re saying yes to the right things."
"It was apparent that we needed to streamline our processes."
"Our journey into Wonderland has been wild, wonderful, and uniquely ours."
"The best outcomes resulted when we had full participation from the multi-disciplinary team."
"These value streams were a combination of our personal passions and our skills."
"Information is power; visibility is crucial for success."
"We found our people in the design operation organization."
More Videos
"What customers care about is the first thing we should measure."
Kristin Skinner Kamdyn MooreGroup Activity: A Deep Dive Into Value and Outcomes
October 23, 2019
"We think in environments and with the things around us."
Jorge ArangoThe Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars) (Videoconference)
April 5, 2024
"Research happens across the entire process."
Prabhas Pokharel Mayo NissenOrder and Chaos: New Ways of Collaborating on Synthesis and Storytelling
March 10, 2022
"In today’s world, accessibility doesn’t stop at the desktop and often it doesn’t even start at the desktop."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"Storytelling is a powerful tool that can increase the retention and impact of our research findings."
Roberta Dombrowski Sam Duong WoloszynskiMaking Research a Team Sport
March 11, 2022
"There's a tendency that once we've made this big mega map, we think we've captured it all."
Josina VinkNavigating the pitfalls of systems thinking in service design
December 4, 2024
"Efficiency often leads to more work rather than more free time, exacerbating burnout."
Angelos ArnisNavigating the Rapid Shifts in Tech's Turbulent Terrain
October 2, 2023
"We are DBNDC, the dog business and dog company."
Ted NewardTheme 4: Enterprise Organizational Journey
June 4, 2019
"There are always chances to revisit challenges in the future."
Maria SkaadenPanel Discussion: Methodologies and Work Environments
November 8, 2018
