Summary
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.
Key Insights
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Importance of adaptability in changing organizational landscapes
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Building partnerships is crucial for successful design operations
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Saying no to non-essential projects protects core team focus
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Creating structured backlogs facilitates effective project management
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Engaging in design sprints accelerates the ideation and feedback process
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Multi-disciplinary collaboration enhances product outcomes
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Establishing a common vocabulary aids communication across teams
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Prioritizing user-centered design can supercharge agile transformations
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Regular reflection and iteration are necessary for continuous improvement
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Strategic networking can provide invaluable support and learning opportunities.
Notable Quotes
"I really enjoy solving complex problems and finding efficiencies."
"Sometimes the landscape feels like it’s shifting constantly beneath us."
"Our digital experience team has only existed for three years, so we have a lot of work to do."
"When you say no, you’re saying yes to the right things."
"It was apparent that we needed to streamline our processes."
"Our journey into Wonderland has been wild, wonderful, and uniquely ours."
"The best outcomes resulted when we had full participation from the multi-disciplinary team."
"These value streams were a combination of our personal passions and our skills."
"Information is power; visibility is crucial for success."
"We found our people in the design operation organization."
More Videos
"We brought in customers to make a point about how difficult it is to do their jobs."
Discussion
June 9, 2017
"The stories you'll hear today reflect the world we live in and the concept of resilience."
Bria AlexanderTheme 1 Intro
September 23, 2024
"Adaptability really helps teams win in a dynamic work environment."
Benjamin Wiedmaier Annie MayfieldRedefining Toolkits: Unbundling to Create a Perfect Match
March 11, 2025
"We found that everyone wanted to know the official pattern to use, to avoid confusion."
Eniola OluwoleLessons From the DesignOps Journey of the World's Largest Travel Site
October 24, 2019
"It’s essential that the design team reflects the community we serve."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022
"You don’t need to take notes, all session resources will be shared on the website shortly after."
Bria AlexanderOpening Remarks
October 4, 2023
"We could teach each other's work and we still have a family that we created by actually interacting with each other."
Holly ColeUnderstanding Experiences: When you have to do more than work
November 8, 2018
"Simplicity is key for practitioners; they need actionable insights that can drive decisions."
Mohammad Hossein JarrahiContextuality problem: Exploring the Benefits of Qualitative and Quantitative Research
January 20, 2023
"I wish I had a better understanding of how many non-ux people know so little about ux practices."
Brad Peters Anne MamaghaniShort Take #1: UX/Product Lessons from Your Industry Peers
December 6, 2022
