Cultivating Design Ecologies of Care, Community, and Collaboration
Summary
“How we are at the small scale is how we are at the large scale” (Adrienne Maree Brown). To truly put humans in “human-centered design,” we must be care-centered. And how we practice care in our own teams or the “small scale” will influence the downstream impacts of our design work. This session is an invitation to explore how we practice and build ecologies of care, community, and collaboration to shift towards mutual power and symbiotic relationships throughout the design process. Drawing from a perspective of trauma-centeredness and harm reduction, we will all engage in deep (sometimes complex) reflection about what it means to care for yourself, with others, and develop an ethics of care to guide design teams. If the purpose of DesignOps is to build systems, processes and tools to support stronger design teams and individuals, this is the case for care: to show up as humans first, before we are designers, researchers, employers/the employed, technologists, or however you define your role.
Key Insights
-
•
Viewing an organization as an ecology reveals fluid, interdependent relationships beyond rigid hierarchical charts.
-
•
Decentralizing power is essential to foster genuine care and collaboration within organizations.
-
•
Care is a relational and reciprocal practice that moves beyond transactional exchanges.
-
•
Collective care and interdependence are crucial for the health and wellbeing of any organizational ecology.
-
•
Care looks different for every individual, making autonomy and self-determination foundational to inclusive workplace cultures.
-
•
Small-scale behaviors and relational practices can scale up to systemic change by following the principles of fractals of change.
-
•
Pod mapping helps individuals and teams visualize and reflect on their care networks and relational needs.
-
•
Implementing care practices in corporate settings requires intentional conversations and sometimes challenging established power hierarchies.
-
•
Practicing anti-urgency and setting boundaries are acts of care that improve wellbeing and productivity.
-
•
Care-centered relationships enable safer, more accountable, and more just workplace communities.
Notable Quotes
"What would a personal cheer team that wants you to grow and blossom look and feel like? Is that the future of design ops?"
"An ecology is about examining relationships among humans, more than humans, and the environment."
"Decentralization of power is really important because power impacts how we practice care and collaborate."
"Knowing that you love the earth activates you to defend and protect, but feeling that the earth loves you transforms it into a sacred bond."
"How we are at the small scale is how we are at the large scale—our personal care practices scale to community care."
"Care is a relational practice, a form of reciprocity, and a way of being in community and kinship."
"Care can go in multiple pathways; it’s not always one-way. There’s multiplicity and duality in how care is practiced."
"In corporate settings you have to get buy-in for care—it’s strange to think about, but that’s part of decentralizing power."
"We practice care by being anti-urgency—questioning if things really need to happen when we think they do."
"You need to show up as humans first before we show up as employees."
Or choose a question:
More Videos
"When I walked into the office, my team was ready to quit because they were taking rude user emails personally."
Husani OakleyBias Towards Action: Building Teams that Build Work
June 14, 2018
"Culture and process come first; they attract people interested in that mindset, not the other way around."
Bob BaxleyLeading with Design Operations Past and Present
December 19, 2019
"Believe people’s lived experiences. Actually listen to what people tell us and believe them."
Adrian HowardSturgeon’s Biases
September 25, 2024
"Slack is the heart and soul of this conference, where the most intimate interactions happen."
Bria Alexander Louis RosenfeldWelcome
September 8, 2022
"The cognitive load saved by not having to manage security software on mobile phones is a huge accessibility win."
Sam ProulxMobile Accessibility and You
June 9, 2022
"Validation helps drive action, so feedback and social engagement keep people motivated to share insights."
Etienne FangPower of Insights: Why sharing is better than silos with Uber’s Insights Platform
December 16, 2019
"Design Ops are dot connectors — we see common themes across silos that others don’t."
Melissa TsangFrom Insights to Action: Driving Business Values through DesignOps
January 8, 2024
"My kids know everything. If you listen to conversations with them, they say I know, Ma, I know."
Leisa ReicheltOpening Keynote: Operating in Context
November 7, 2018
"Being a store manager at Target humbled me because those with decades of experience would resist my direction."
B. Pagels-MinorBreaking the Tension: The Power of Enabling Your Employees to Show Up Authentically
June 10, 2022
