Summary
“How we are at the small scale is how we are at the large scale” (Adrienne Maree Brown). To truly put humans in “human-centered design,” we must be care-centered. And how we practice care in our own teams or the “small scale” will influence the downstream impacts of our design work. This session is an invitation to explore how we practice and build ecologies of care, community, and collaboration to shift towards mutual power and symbiotic relationships throughout the design process. Drawing from a perspective of trauma-centeredness and harm reduction, we will all engage in deep (sometimes complex) reflection about what it means to care for yourself, with others, and develop an ethics of care to guide design teams. If the purpose of DesignOps is to build systems, processes and tools to support stronger design teams and individuals, this is the case for care: to show up as humans first, before we are designers, researchers, employers/the employed, technologists, or however you define your role.
Key Insights
-
•
Viewing an organization as an ecology reveals fluid, interdependent relationships beyond rigid hierarchical charts.
-
•
Decentralizing power is essential to foster genuine care and collaboration within organizations.
-
•
Care is a relational and reciprocal practice that moves beyond transactional exchanges.
-
•
Collective care and interdependence are crucial for the health and wellbeing of any organizational ecology.
-
•
Care looks different for every individual, making autonomy and self-determination foundational to inclusive workplace cultures.
-
•
Small-scale behaviors and relational practices can scale up to systemic change by following the principles of fractals of change.
-
•
Pod mapping helps individuals and teams visualize and reflect on their care networks and relational needs.
-
•
Implementing care practices in corporate settings requires intentional conversations and sometimes challenging established power hierarchies.
-
•
Practicing anti-urgency and setting boundaries are acts of care that improve wellbeing and productivity.
-
•
Care-centered relationships enable safer, more accountable, and more just workplace communities.
Notable Quotes
"What would a personal cheer team that wants you to grow and blossom look and feel like? Is that the future of design ops?"
"An ecology is about examining relationships among humans, more than humans, and the environment."
"Decentralization of power is really important because power impacts how we practice care and collaborate."
"Knowing that you love the earth activates you to defend and protect, but feeling that the earth loves you transforms it into a sacred bond."
"How we are at the small scale is how we are at the large scale—our personal care practices scale to community care."
"Care is a relational practice, a form of reciprocity, and a way of being in community and kinship."
"Care can go in multiple pathways; it’s not always one-way. There’s multiplicity and duality in how care is practiced."
"In corporate settings you have to get buy-in for care—it’s strange to think about, but that’s part of decentralizing power."
"We practice care by being anti-urgency—questioning if things really need to happen when we think they do."
"You need to show up as humans first before we show up as employees."
Or choose a question:
More Videos
"Resiliency is not necessarily how we react to challenges, but how we move beyond them."
Dave MaloufTheme 3: Introduction and Provocation
January 8, 2024
"Closing the loop by understanding when and why recommendations don’t get adopted is probably the most easily actionable piece of advice I can give."
Dalia El-ShimySo You've Got a Seat at the Table. Now What?
March 31, 2020
"Breaking habits for new users, such as Mac users switching to Windows, requires mapping mental models carefully to reduce pain."
Paula BachImproving Legacy Software: How Much Better Does it Have to Be?
March 11, 2022
"IBM pivoted its design education program from in person to online very quickly and successfully."
Lada GorlenkoTheme 2 Intro
June 9, 2022
"When executives start questioning your research details, that’s a good sign they’re engaged and trusting the process."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"In large organizations, different teams and acquired companies may have totally different UX maturity levels."
Susan WeinschenkEvaluating the Maturity of UX in Your Organization
January 15, 2020
"Define who you are and who you need to become. Lean into the change because for better or for worse, design ops is changing."
Jon FukudaTheme One Intro
October 2, 2023
"If you don't have the language to talk about disability, it's really hard to prioritize and design for it."
Saara Kamppari-MillerTheme Three Intro
October 4, 2023
"Affordable, powerful AI and data-driven design have become shockingly practical for enterprise settings."
Louis RosenfeldWelcome / Housekeeping
June 6, 2023
