Summary
In this session, Adam explains that at his company, all 1,500 designers are unified under the 'designer' umbrella instead of strict UX or front-end distinctions, spanning roles from product design to branding and client services. The panelists, including Ian, emphasize hiring designers who can clearly articulate their process, problem statements, and outcomes rather than jumping straight to solutions. They share best interview questions focusing on process, user understanding, and business impact. The conversation moves to managing globally distributed teams, with one panelist highlighting creative asynchronous collaboration using prototypes and commenting tools across time zones. Adam stresses the importance of 'triangulation' to read between communication lines and understand cultural differences, especially with more reserved team members. Ian discusses the fluidity and challenges of design titles, calling title debates distracting and arguing that behavior, delivery, and communication matter more than taxonomy. On career coaching, panelists advise honest, personal feedback combined with actionable next steps, particularly essential for junior designers. Finally, Karen urges design leaders to invest deeply in team management skills to handle complexity and deliver impact.
Key Insights
-
•
Adam’s company unifies all types of designers under a single 'designer' title rather than separating UX, visual, or industrial designers.
-
•
Effective interview questions focus on designers’ problem framing, user understanding, process choices, and measurable outcomes rather than just final solutions.
-
•
Managing remote, globally distributed design teams requires creative asynchronous collaboration tools and overlapping working hours to maintain team cohesion.
-
•
Cultural differences can make honest communication challenging; managers rely on triangulation of information to get a true sense of team morale.
-
•
Strong regional players with negotiation and influence skills are crucial in global distributed teams to balance local and global priorities.
-
•
Title granularity in design teams often distracts from actual work; what matters most is behavior, communication, and delivery rather than taxonomy.
-
•
A well-articulated story behind design work helps align distributed teams and promotes message consistency across a global organization.
-
•
One-on-one conversations yield far more honest, useful feedback than written 360 reviews or impersonal surveys.
-
•
Designers crave actionable development advice that pairs critique with specific next steps to improve their skills.
-
•
Good design management requires investing heavily in leadership skills to navigate the increasing complexity in business and teams.
Notable Quotes
"We don’t call them UX designers or front-end designers or visual designers. They’re all just designers."
"Can you show me your thought process? That’s really critical as the ability to articulate themselves."
"A really good designer tells me about the user, the problem, business and tech constraints before jumping to solution."
"In remote teams, we get prototypes up in front of folks in a short time window for collaborative comments."
"Triangulation is your friend when managing people from different cultures and reserved personalities."
"If you’re spending more time talking about titles, you’re not actually doing the design work."
"Just follow your heart and what makes you happy rather than the traditional career ceilings."
"The only thing that makes a title change is how you behave and deliver in the room."
"One-on-one conversations capture body language and tone you just don’t get in written reviews."
"Don’t be cool, be good. Work hard at leading and managing your teams."
Or choose a question:
More Videos
"The equity executive order calls for a whole-of-government transformation—think about the scale of that."
Aaron Stienstra Lashanda HodgeLeveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021
"I generated a Tailwind color palette with AI that took seconds, compared to what used to take me some time manually."
John DonmoyerShipping your code generation experiments to production
June 11, 2025
"Designers are change agents within their organizations because we’re multidisciplinary, empathetic, and compassionate."
Sheryl Cababa Alexis OhThinking in systems to address climate with Sheryl Cababa
June 12, 2024
"It’s really important that we have impact goals. It’s not worth doing design if we’re not having impact on our residents."
Ariel KennanBuilding a Design Culture
June 9, 2017
"The system encourages growth not just in craft but also in client engagement and team collaboration."
Ignacio MartinezFair and Effective Designer Evaluation
September 25, 2024
"If you’re the first researcher, you will often encounter organizational inertia, and the key is to find a partner team and succeed there first."
Dave HoraAdvice for Establishing Research
December 8, 2022
"Local women researchers in crisis zones help ensure safety and allow authentic stories to emerge."
Dr. Jamika D. Burge Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices
September 15, 2022
"Rivian told Volkswagen, You tell us how to make a software-based vehicle; we’ll build the frame around the computer system and sensors."
James RamptonThe Basics of Automotive UX & Why Phones Are a Part of That Future
July 25, 2024
"This circle represents the size of IBM, 385,000 IBMers. The CIO team is only 3% of that, and our design team is just 1% of the CIO."
Kristin WisnewskiMeasuring What Matters
October 23, 2019
