Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Faced with the coronavirus crisis, the world switched from office to remote work almost overnight. Likewise, many design teams suddenly found themselves having to conduct user research remotely. For some, this wasn't entirely new. For others, it was the first time going all-out remote, which took some getting used to!
Key Insights
-
•
The pandemic accelerated the necessity of remote research, leading to a surge of interest in the methodology.
-
•
Planning for remote research requires more preparation and is often more time-consuming than in-person research.
-
•
Not all research methods translate well to remote formats; some require in-person interaction for depth and context.
-
•
Recruiting participants poses unique challenges; accessibility and tech literacy are critical factors to consider.
-
•
Research during a pandemic must consider participants' emotional states and stressors that may affect their responses.
-
•
Having backup technology and methods is crucial to accommodate the unpredictable nature of remote sessions.
-
•
Observers in sessions can influence outcomes; clear communication about their roles is vital.
-
•
Using video in research builds trust and allows moderators to better gauge participants' reactions.
-
•
Follow-up conversations post-research can enhance understanding and provide richer data.
-
•
Continuous learning and adaptation are key as the research community evolves beyond the pandemic.
Notable Quotes
"The best way to understand something is to become part of it."
"You have to measure twice because you can only cut once in remote research."
"If we can't do remote, that shouldn't mean we have to do it; context is crucial."
"Talking to a broader community is essential for understanding diverse research experiences."
"The whole idea of reach enhances our ability to connect with participants remotely."
"Overrecruiting is essential; no-shows can drastically affect the research quality."
"Research doesn't get done if the privacy risks outweigh the benefits."
"In remote settings, you have to adapt your incentives because cash isn't always viable."
"Understanding context requires being physically present; remote can miss crucial nuances."
"Engagement from stakeholders can lead to unforeseen disruptions during research sessions."
More Videos
"Our discipline is about helping companies make better decisions, even if it means saying no to existing projects."
Mike OrenWhy Pharmaceutical's Research Model Should Replace Design Thinking
March 28, 2023
"Mobile devices offer built-in accessibility features that are often more advanced than what's available on desktop."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
November 17, 2022
"If you have a question, please push it over into the help channel."
Louis Rosenfeld Christian CrumlishOpening Remarks
November 29, 2023
"The higher the priority, the more fully we staffed the projects."
Patrick CommarfordDesign Staffing for Impact
January 8, 2024
"I'm actually a really big failure."
Erin WeigelUX Lessons from running more than 1,200 A/B Tests
July 10, 2024
"Don't skip the basics; they form the foundation for genuine user experience improvements."
Magdalena ZadaraZero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late
November 16, 2022
"Continuous slicing of learnings allows for meaningful and viable outcomes."
Sharbani DharBreathing Room for Delight
January 8, 2024
"It’s important to synthesize and find themes so you can design for a shorter list and avoid overwhelming yourself."
Kelly DernAI as a Design Partner: How to Get the Most Out of AI Tools to Scale Your Process
October 3, 2023
"If we are working on something that does not ladder up to our KSPs, then we should not be working on it."
Saara Kamppari-Miller Nicole Bergstrom Shashi JainKey Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
November 13, 2024
