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Summary
Faced with the coronavirus crisis, the world switched from office to remote work almost overnight. Likewise, many design teams suddenly found themselves having to conduct user research remotely. For some, this wasn't entirely new. For others, it was the first time going all-out remote, which took some getting used to!
Key Insights
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The pandemic accelerated the necessity of remote research, leading to a surge of interest in the methodology.
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Planning for remote research requires more preparation and is often more time-consuming than in-person research.
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Not all research methods translate well to remote formats; some require in-person interaction for depth and context.
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Recruiting participants poses unique challenges; accessibility and tech literacy are critical factors to consider.
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Research during a pandemic must consider participants' emotional states and stressors that may affect their responses.
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Having backup technology and methods is crucial to accommodate the unpredictable nature of remote sessions.
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Observers in sessions can influence outcomes; clear communication about their roles is vital.
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Using video in research builds trust and allows moderators to better gauge participants' reactions.
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Follow-up conversations post-research can enhance understanding and provide richer data.
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Continuous learning and adaptation are key as the research community evolves beyond the pandemic.
Notable Quotes
"The best way to understand something is to become part of it."
"You have to measure twice because you can only cut once in remote research."
"If we can't do remote, that shouldn't mean we have to do it; context is crucial."
"Talking to a broader community is essential for understanding diverse research experiences."
"The whole idea of reach enhances our ability to connect with participants remotely."
"Overrecruiting is essential; no-shows can drastically affect the research quality."
"Research doesn't get done if the privacy risks outweigh the benefits."
"In remote settings, you have to adapt your incentives because cash isn't always viable."
"Understanding context requires being physically present; remote can miss crucial nuances."
"Engagement from stakeholders can lead to unforeseen disruptions during research sessions."
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