Key Insights

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  Identifying and understanding stakeholder needs is critical for effective UX research.

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  The two-by-two stakeholder matrix helps prioritize who to manage closely based on their influence and interest.

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  Education about the different layers of UX research is essential for aligning team expectations.

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  Conducting stakeholder interviews regularly ensures ongoing alignment on research needs and priorities.

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  Empowering product managers and designers to conduct their own research can greatly scale research capacity.

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  Maintaining a research backlog helps manage and prioritize multiple research requests efficiently.

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  Creating a living document for research findings keeps insights actionable and prevents redundant research efforts.

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  Using unmoderated testing tools can streamline data collection without sacrificing quality.

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  Establishing a collaborative research practice leads to stronger partnerships across teams and better product outcomes.

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  Frequent communication and shared goals between researchers and stakeholders can foster a more research-informed development process.

Notable Quotes