Summary
Design operations is not for the faint of heart. In many ways, design operations for the team-of-one is a choose-your-own-adventure game; it's essential to choose your own path in this new discipline. In this session, you will learn about the challenges encountered, and lessons learned from the perspective of a single-player design operations manager at EA, one of the largest gaming companies in the world. You’ll walk away from this talk with a strategy guide on how to navigate design operations in your organization, and the methods and best practices you can use to be a resilient team-of-one.
Key Insights
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A design ops team of one requires grit, persistence, and resilience due to its multifaceted and solitary nature.
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Applying user research methods, like structured interviews, helps build trust and uncover design team pain points early on.
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Creating an affinity map from one-on-one notes helps group problems into manageable themes for strategic action.
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Maintaining a transparent and prioritized design ops backlog invites organizational contributions and drives focus.
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Aligning design ops initiatives directly with company strategy increases visibility and secures leadership support.
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Organizational change management models (Kotter’s and Prosci ADKAR) effectively facilitate top-down and bottom-up buy-in.
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Loneliness is a pervasive challenge in solo design ops roles, but cultivating a network of peers and collaborators mitigates it.
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Presenting a clear value proposition for each project that ties solutions to strategic objectives is essential for advocacy.
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Scaling impact as one person involves creating reusable materials, documentation, and enabling others to carry forward initiatives.
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Self-awareness around personal recharge and energy management is critical to avoid burnout in a socially demanding role.
Notable Quotes
"Being a design ops team of one is automatically set to heart mode."
"I like to think of what I do as doing UX for the UXers – applying design thinking to organizational problems."
"Your relationships are one of your strongest tools you have in your tool belt."
"Build a design ops backlog that anyone in the organization can contribute to and you revisit regularly."
"Assume you already have a seat at the table."
"Presenting the value proposition of your design ops work is key to getting visibility."
"Reduce, reuse and recycle wherever you can to multiply your impact as a solo design ops person."
"It’s important to create a clear value proposition that ties your work to the larger organizational mission."
"Learn your organization’s business strategy deeply to connect your work with strategic objectives."
"When you get lonely, battle that loneliness by identifying allies and people you can trust in your organization and the design ops community."
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