Rosenverse
Jazz Improvisation as a Model for Team Collaboration

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Jazz Improvisation as a Model for Team Collaboration

Gold
Monday, November 6, 2017 • DesignOps Summit 2017
Share the love for this talk
Jazz Improvisation as a Model for Team Collaboration
Speakers: Jim Kalbach
Link:

Summary

Great collaboration is the secret sauce of successful development teams. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session will demonstrate how the dynamics of jazz improvisation serve as a model for better teamwork with live music on stage. The lessons from jazz are particularly important for design, much of which involves collaborating with others: gathering requirements from stakeholders, ideating in project teams, and iterating with developers. Great design requires practitioners to be not only skilled craftsmen equipped with the right tools, but also expert collaborators and facilitators. Jazz gives us a model to help us move in that direction in an modern, agile way. Jim Kalbach will be joined by three special guests.

Key Insights

  • •

    Jazz musicians rely on established rules like the head-solo-head structure to enable spontaneous creativity.

  • •

    Patterns such as the 251 chord progression form a vital library for jazz improvisation and can be drawn from lifelong practice.

  • •

    Jazz soloists often quote familiar melodies and TV themes as playful, recognizable patterns embedded in their solos.

  • •

    Embracing uncertainty is a core mindset in jazz, allowing musicians to improvise without knowing the outcome upfront.

  • •

    Miles Davis famously turned a wrong note played by Herbie Hancock into a creative opportunity, illustrating that there are no mistakes, only missed opportunities.

  • •

    Empathy and deep listening ('big ears') enable musicians to adapt to one another in real time and maintain a cohesive group sound.

  • •

    Turn-taking and timing are governed by universal, often unspoken, rules that make jazz jams smooth across cultures.

  • •

    The shared framework in jazz parallels design ops providing structure so designers can innovate within known constraints.

  • •

    Live jazz bands can spontaneously perform legendary music without rehearsal by leveraging trust, empathy, and shared frameworks.

  • •

    Trust and humility, fostered through empathy, help musicians and teams handle mistakes and uncertainties productively.

Notable Quotes

"We have never played together before and never rehearsed, yet we pulled off a great rendition spontaneously."

"Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones."

"In jazz, the structure is head, I solo, you solo, then back to head—repeated often and universally."

"Without these rules and conventions, we wouldn’t be able to improvise."

"Jazz soloists draw from a lifetime of patterns, sometimes quoting TV theme songs like the Muppets or Sanford and Son."

"There are no mistakes in jazz, just missed opportunities."

"Embracing uncertainty means diving in without knowing the outcome and creating something new every time."

"Having big ears means listening more to others than to yourself during a performance."

"Empathy in jazz means the band is in it together—when someone plays a wrong chord, the rest adapt and turn it into an opportunity."

"Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process."

Ask the Rosenbot
Anne Cantera
The New Design Stack: The Skills Traditional Designers Need to Add To Their Toolboxes ASAP
2026 • Rosenfeld Community
Dan Donald
Design Systems as a Vehicle for Systemic Change
2023 • DesignOps Community
Jeff Gothelf
Innovation Studios: the Engines of Enterprise Experimentation
2015 • Enterprise UX 2015
Gold
Aditi Ruiz
Pulse Check: Empathy Mapping Your Product Manager, Pt. 2
2022 • Design in Product 2022
Gold
Marina Martin
Lives on the Line: The Stakes of UX at the Scale of Government
2018 • Enterprise Experience 2018
Gold
Kim Lenox
Leading Distributed Global Teams
2019 • Enterprise Community
Nick Fine
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Stefanie Hutka
Shaping the Tools that Shape Us
2026 • Shift UX 2026
Conference
Santiago Bustelo
Bridging the Gap Between Compliance and Design Quality
2026 • Rosenfeld Community
Sharon Banh
Reimagining research: What does the field need to grow? [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Ross Smith
Breaking Barriers with Empathy
2017 • Enterprise Experience 2017
Gold
Jon Temple
Panel: Stacks, Security, and Stakeholders: The Hidden Work of UXR Tool Procurement
2026 • Advancing Research 2026
Gold
Dane DeSutter
Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not
2024 • Advancing Research 2024
Gold
Bria Alexander
Opening Remarks
2022 • Civic Design 2022
Gold
Russell Blair
Killing the blank page
2024 • Designing with AI 2024
Gold
Kristen Guth, Ph.D.
Out of the FOG: A Non-traditional Research Approach to Alignment
2023 • Advancing Research 2023
Gold

More Videos

Matt LeMay

"Research is a team sport; teams take it more seriously when they do it together."

Matt LeMay

You Don’t “Get” Anyone to Do Anything

December 6, 2022

Phil Gilbert

"Design thinking is the scientific method for the 21st century."

Phil Gilbert

A Consistent Culture of Design

May 14, 2015

Louis Rosenfeld

"This conference is more than a snapshot; it’s a part of a year-round conversation and community."

Louis Rosenfeld

Welcome / Housekeeping

June 6, 2023

Rachael Dietkus, LCSW

"Moral injury is not just about witnessing harm; it's the inner knowing that you might also be complicit in producing it."

Rachael Dietkus, LCSW

The power to heal and harm

March 13, 2025

Jake Burghardt

"Stop Wasting Research is really about thinking about research at scale and providing a big menu of different directions to try."

Jake Burghardt

Finding More Inroads into Research Impact

February 20, 2026

Fatimah Richmond

"We need to bring the same growth mindset we have for design iterations to evolving research operations strategy."

Fatimah Richmond

The Future of ReOps as a Strategic Function: A Roadmap for Getting There

March 25, 2024

Joshua Graves

"How am I supposed to do that? is a good question to reflect impracticality without defensive triggers."

Joshua Graves

We Need To Talk: Managing Ludicrous Requests at Work (Part 3 of 3)

May 12, 2025

Joshua Graves

"Sometimes, avoiding the conversation feels easier but can have bigger costs than facing it."

Joshua Graves

We Need To Talk: Navigating Conversations with Your Boss (Part 1 of 3)

April 14, 2025

Harry Max

"We got the board to write a check bigger than they’d ever spent because we had clarity on priorities and investment needs."

Harry Max

Priority Zero: Some Things are More Equal than Others

June 9, 2016