Summary
Great collaboration is the secret sauce of successful development teams. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session will demonstrate how the dynamics of jazz improvisation serve as a model for better teamwork with live music on stage. The lessons from jazz are particularly important for design, much of which involves collaborating with others: gathering requirements from stakeholders, ideating in project teams, and iterating with developers. Great design requires practitioners to be not only skilled craftsmen equipped with the right tools, but also expert collaborators and facilitators. Jazz gives us a model to help us move in that direction in an modern, agile way. Jim Kalbach will be joined by three special guests.
Key Insights
-
•
Jazz musicians rely on established rules like the head-solo-head structure to enable spontaneous creativity.
-
•
Patterns such as the 251 chord progression form a vital library for jazz improvisation and can be drawn from lifelong practice.
-
•
Jazz soloists often quote familiar melodies and TV themes as playful, recognizable patterns embedded in their solos.
-
•
Embracing uncertainty is a core mindset in jazz, allowing musicians to improvise without knowing the outcome upfront.
-
•
Miles Davis famously turned a wrong note played by Herbie Hancock into a creative opportunity, illustrating that there are no mistakes, only missed opportunities.
-
•
Empathy and deep listening ('big ears') enable musicians to adapt to one another in real time and maintain a cohesive group sound.
-
•
Turn-taking and timing are governed by universal, often unspoken, rules that make jazz jams smooth across cultures.
-
•
The shared framework in jazz parallels design ops providing structure so designers can innovate within known constraints.
-
•
Live jazz bands can spontaneously perform legendary music without rehearsal by leveraging trust, empathy, and shared frameworks.
-
•
Trust and humility, fostered through empathy, help musicians and teams handle mistakes and uncertainties productively.
Notable Quotes
"We have never played together before and never rehearsed, yet we pulled off a great rendition spontaneously."
"Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones."
"In jazz, the structure is head, I solo, you solo, then back to head—repeated often and universally."
"Without these rules and conventions, we wouldn’t be able to improvise."
"Jazz soloists draw from a lifetime of patterns, sometimes quoting TV theme songs like the Muppets or Sanford and Son."
"There are no mistakes in jazz, just missed opportunities."
"Embracing uncertainty means diving in without knowing the outcome and creating something new every time."
"Having big ears means listening more to others than to yourself during a performance."
"Empathy in jazz means the band is in it together—when someone plays a wrong chord, the rest adapt and turn it into an opportunity."
"Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process."
Or choose a question:
More Videos
"Critical thinking is our strongest asset, not just automation or AI."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniMaking the system visible: The fastest path to better decisions
November 20, 2025
"Mobile can be moved and angled, allowing users to customize their experience in ways a desktop cannot."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"I thought it was really important to start closing the gap by collating monthly themes and sharing them with the wider team."
Anna Nguyen Emily BroganWhy Our Voice of the Customer is Better Than Yours
March 10, 2022
"Design is not only limited to designers. Business analysts and engineers can design too, supported by designers."
Abby Covert Tomer SharonPanel: Collaboration Tools
November 6, 2017
"Not all accessibility needs are obvious – even someone with vision changes related to aging develops needs over time."
Phil HeskethDesigning Accessible Research Workflows
September 29, 2021
"If you fix the problems for marginalized communities, you really fix them for everyone."
Irina Tikhonova Kari DietrichSmall Wins, Big Impact: Leveraging and Elevating User Engagement
December 9, 2021
"Finding others within your organization who share your sustainability passion is the way to build momentum."
Tim FrickThe journey of building a sustainable design practice
April 23, 2025
"It almost feels like cheating because your users are showing and telling you what they need. It's almost too easy."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"City Hall is often risk-averse, and professionals of color face extra penalties for taking risks in their careers."
Justin Entzminger Terrance Smith Tracy M. Colunga Mai-Ling GarciaRisk and Reward: How to Diversify the Field of Civic Innovators and Designers
November 17, 2022
