Jim Kalbach

"If you do that on a regular basis, you can build a connection in an ongoing way."

"By focusing on Job Maps, we can free ourselves from assumptions and biases."

"The success of the album is because of that spontaneity."

"Continuous language adaptation is key when engaging executives."

"When you're doing user research, build rapport, that's really good advice."

"Big ears mean listening to other people more than you're listening to yourself."