Jim Kalbach

" Good collaboration design helps teams solve problems and connect at the same time. "

" Jobs to be done expunges technology and products from its language to focus on what the individual is trying to achieve. "

" Design sprints are popular because they give us a format; we don’t have to improvise how we’re collaborating. "

" People tend to be less critical of something they have ownership of. "

" Most former extremists don’t come up with the idea of involvement themselves, somebody always approaches them. "

" Having big ears means listening more to others than to yourself during a performance. "