Jim Kalbach

" Take time to connect and reflect before you start collaborating, not just dive into work immediately. "

" The best way to have a solution that ‘sucks’ is to solve the end user’s problems so the solution pulls through the organization. "

" Within improv, it’s a combination of listening and not trying to be funny. "

" UX skillsets let us add value from day one in social impact contexts. "

" Waging peace with sticky notes is a metaphor for how small design tools can contribute to huge social change. "

" Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process. "