Jim Kalbach

" Experimenting with collaboration methods helps you find what works best for your team. "

" People don’t want a quarter inch drill, they want a quarter inch hole. "

" Miles gave them the music as they entered the studio; they didn’t know what they were going to be playing. "

" Sometimes you have to give permission to yourself and your team to try something different. "

" Most former extremists don’t come up with the idea of involvement themselves, somebody always approaches them. "

" Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process. "