Jim Kalbach

" Reflection after sessions increases ongoing collaboration design and continuous improvement. "

" Design thinking starts too high with empathy; jobs to be done starts with the functional core and grounds innovation. "

" That unit there is kind of like a sprint. "

" It’s not about the map, it’s about the mapping. "

" Most former extremists don’t come up with the idea of involvement themselves, somebody always approaches them. "

" Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones. "