Jim Kalbach

" Pre-work allows people to share who they are and their interests, building trust before the session. "

" Jobs to be done can be a catalyst for conversations and change by connecting teams across an organization. "

" We’re focused on the outcome; as soon as we count off the song, it’s going. "

" You have to keep the fight, keep looking back at where you started. "

" Experience mapping brought a new understanding that helped us draw former extremists into peace efforts. "

" Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones. "