Jim Kalbach

" Take time to connect and reflect before you start collaborating, not just dive into work immediately. "

" Jobs to be done can be a catalyst for conversations and change by connecting teams across an organization. "

" Miles gave them the music as they entered the studio; they didn’t know what they were going to be playing. "

" People tend to be less critical of something they have ownership of. "

" Experience mapping brought a new understanding that helped us draw former extremists into peace efforts. "

" Empathy in jazz means the band is in it together—when someone plays a wrong chord, the rest adapt and turn it into an opportunity. "