Jim Kalbach

"Collaboration design is being very, very intentional about how you collaborate."

"When you look at what people want to achieve, technology and products fall away from the analysis."

"There are guidelines that we rely on to help us stay together."

"Finding creative win-win situations can benefit both organizations and NGOs."

"When you're doing user research, build rapport, that's really good advice."

"Big ears mean listening to other people more than you're listening to yourself."