Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Objectives and Key Results (OKRs) are a staple of Q1 goal setting, but how helpful are OKRs to achieving your team's goals? Are they agile: do they stay relevant in a constantly shifting new normal, or does the process of getting to mutually agreed OKRs suck the innovation out of a team? Join Bria Alexander, DesignOps 2022 curator, in conversation with Design Operations leaders Benson Low, Natalya Pemberton, and Stephanie Goldthorpe to discuss the help (or the harm) in setting OKRs.
Key Insights
-
•
OKRs work best when teams feel ownership of the key results connected to organizational objectives.
-
•
Enforcing OKRs individually across all roles can cause resistance, especially among junior engineers.
-
•
OKRs are as much a mindset and a tool for collaborative alignment as a goal-setting framework.
-
•
Language and framing of OKRs should be customer-centric and value-focused, not solely business outcomes.
-
•
OKRs can foster cross-team conversations about interdependencies that did not exist previously.
-
•
Measurement in OKRs can and should include qualitative, quantitative, milestone-based, and aspirational metrics.
-
•
OKRs may not fit all organizations or teams; in such cases alternative goal-setting tools or prioritization models can be used.
-
•
OKRs should be iterative with regular check-ins allowing teams to pivot based on outcomes and realities.
-
•
Setting too many or unrealistic OKRs can demotivate teams; focus and selectivity are critical.
-
•
Successful OKRs help design leaders secure a seat at the strategic table and influence broader organizational goals.
Notable Quotes
"When teams are connected to real strategic missions and own their key results, OKRs become positive."
"Junior engineers often resent having to create OKRs that feel disconnected from their day-to-day work."
"It's okay to try and mess up your OKRs in the first few quarters and learn from it."
"OKRs are not one-size-fits-all; you have to shape them based on your organizational context and culture."
"Language matters—make your OKRs user-centric and customer-focused to avoid them feeling like overhead."
"OKRs can sometimes suck the oxygen out of the room if they focus only on bottom-line results, missing process and experience."
"Celebrate progress continuously and use OKRs as a learning process to evolve goals and strategies."
"Accessibility is a great example where OKRs can unify multiple product and design teams to a non-negotiable standard."
"OKRs help highlight intentions to leadership and open up conversations that generate alignment and support."
"An OKR coach told us to think of OKRs like a health panel at a physical—you have KPIs for status and OKRs for change targets."
Or choose a question:
More Videos
"The System Usability Scale’s question about needing a technical person to use the system is confusing and inaccurate for screen reader users."
Sam ProulxSUS: A System Unusable for Twenty Percent of the Population
December 9, 2021
"The biggest bottleneck is the bureaucracy, like the Paperwork Reduction Act, we have to creatively navigate that."
Michael LandEstablishing Design Operations in Government
February 18, 2021
"Going from 100 to 200 people, suddenly product managers started hearing from a dozen people a week with conflicting requests."
Shipra KayanHow we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
September 30, 2021
"People care about titles way too much. I had a guy whose business card said star-bellied sneak—love that."
Ian SwinsonDesigning and Driving UX Careers
June 8, 2016
"The chief of staff is the bridge between our executive leadership team and the design ops practitioners."
Isaac HeyveldExpand DesignOps Leadership as a Chief of Staff
September 8, 2022
"Starting with one line of business and showing success creates a trickle effect for broader organizational adoption."
Amy EvansHow to Create Change
September 25, 2024
"Flight is about adaptability – being ready to switch gears and pivot quickly in a global and changing environment."
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"Change only happens in the present moment, not the past or future."
Dave GrayLiminal Thinking: Sense-making for systems in large organizations
May 14, 2015
"You have to push against 200,000 years of human evolution to get researchers to create reusable knowledge."
Matt DuignanAtomizing Research: Trend or Trap
March 30, 2020
