Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Objectives and Key Results (OKRs) are a staple of Q1 goal setting, but how helpful are OKRs to achieving your team's goals? Are they agile: do they stay relevant in a constantly shifting new normal, or does the process of getting to mutually agreed OKRs suck the innovation out of a team? Join Bria Alexander, DesignOps 2022 curator, in conversation with Design Operations leaders Benson Low, Natalya Pemberton, and Stephanie Goldthorpe to discuss the help (or the harm) in setting OKRs.
Key Insights
-
•
OKRs should connect teams to strategic objectives for a sense of ownership.
-
•
Positive experiences with OKRs stem from proactive collaboration across teams.
-
•
Lack of clear communication about OKRs can lead to dysfunctional dynamics.
-
•
OKRs should be flexible and evolve based on team experiences and feedback.
-
•
It is important to celebrate milestones and iterate on objectives throughout the process.
-
•
Understanding the organization's culture is crucial when implementing OKRs.
-
•
OKRs can enhance accountability, but require careful consideration of their implementation.
-
•
Language used in OKRs should be user-centric and value-driven to avoid disconnect within teams.
-
•
Measurement should encompass both outcomes and process-centric metrics to gauge success effectively.
-
•
Explore alternative frameworks if OKRs do not fit, while keeping the focus on collaboration.
Notable Quotes
"We have been meeting every month for a few years now."
"This conference is a polished snapshot of a conversation happening in this community year-round."
"OKRs create ownership when teams feel empowered to reach those results."
"The real positive comes from the relationships built in the process of setting OKRs."
"Language in OKRs is critical - are we using user-centric words?"
"OKRs can suck the air out of the room if top-down direction is enforced."
"We need to see OKRs as a journey, not just a concrete goal."
"Have conversations and ask the right questions about the objectives."
"Don't let anyone tell you how to do OKRs, make decisions based on what works for your team."
"Celebrate successes and reflect on failures to drive continuous improvement."
More Videos
"It's essential to approach service design from a holistic system perspective, considering all interdependencies."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"I think the most effective strategic research we can do is work that provides an occasion for expanding our organization's fields of future possibility."
Peter LevinSolve a Problem Here, Transform a Strategy There: Research as an Occasion for Expanding Organizational Possibility
March 25, 2024
"We have been meeting every month for a few years now."
Bria Alexander Benson Low Natalya Pemberton Stephanie GoldthorpeOKRs—Helpful or Harmful?
January 20, 2022
"We're thinking about as Verizon transforms into an experience company, Design ops is also undergoing that same transformation"
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"We were really scratching our heads at some points about adoption."
Amy MarquezINVEST: Discussion
June 15, 2018
"Learning culture is paramount; you have to change better if you're always changing yourself."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Thanks for taking the time to come along today."
Brian MossWhat Does it Mean to be a Resilient Research Team?
March 9, 2022
"We were able to move very fast when nobody could actually leave their homes."
Adel Du ToitGet Your CFO To Say: 'Our Strategic Goal is User Obsession'
June 10, 2022
"Our vision is to be the leading driver of innovative solutions that power customer experience excellence."
Kate Koch Jean-Claire FitschenFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 29, 2021
