Bria Alexander

" We’re seeing these agents trying to represent ourselves online in ways we’ve never seen before - Bria. "

" We are obligated to treat each other with kindness and respect as part of this virtual community. "

" Our sponsors make this conference and programming possible, so thank you all so, so much. "

" This is a great opportunity. This is a gift to yourself to dig in with other design ops peers and really learn together. "

" Feedback is data, not personal — once you view it that way, it feels less like criticism and more like improvement information. "

" Co-creating operating models with our teams helps us remain resilient even when things get a little hairy and squirrely. "

" Design ops is like when everything's working well, nobody notices it; when things break down, everyone misses it - Theresa citing Camden Moore. "

" Thank you to our sponsors, we could not do this conference without you. "

" Please stand up and hold each other’s hands, and on three, raise them high and shout Yeah so virtual can hear you. "

" Learning is a marathon, not a sprint, especially in the context of online conferences. "

" Use your phone camera to scan the QR code on screen and access the digital swag bag. "

" Huge shout out to Lauren Cantor, our house librarian, for her wonderful contributions. "

" You don’t have to take notes; session videos and decks will be shared as soon as possible. "

" We want you to leave feeling like all those missed Slack messages and emails are worth it. "

" Sponsor sessions are not sales pitches but offer incredibly high quality content, and they’re free for everyone. "

" If you have a question at the end of a presentation, please put that question in the thread associated with the talk. "

" All the content, including slide decks and sketch notes, will be posted promptly after each session. "

" This is absolutely not the time for us to be throwing our hands up in the air and giving up on Research. "

" We have session notes, sketch notes, resource lists, videos, and decks — no need to take notes yourself. "

" You can access the digital swag bag by scanning the QR code or visiting fld.me/cd2022 for cool sponsor offers. "

" You will come away from this conference with so many artifacts from these talks you won’t miss anything. "

" Just because empathy isn’t always visible at the top doesn’t mean you can’t be the change. "

" The program page has a time zone selector so everyone can attend sessions on their local time without confusion. "

" Please read our code of conduct. Every participant should feel safe, included, and welcome. "

" Scaling design organizations is the theme because in trying times, we need each other's support. "

" Language matters—make your OKRs user-centric and customer-focused to avoid them feeling like overhead. "

" Everyone, both speakers and participants, understood the assignment of civic design from day one. "

" Sponsor sessions are not sales pitches; they are super similar to the quality of the main conference session. "

" People are re-evaluating their lives and careers, which inspired me to start a podcast exploring these shifts. "

" There are no overlaps between sponsor content and main programming, so you never have to choose what to attend. "

" The cohort experience is one of the highest rated things because you get to meet new people from different companies. "

" The cohorts have been a slam dunk hit in our virtual conferences while we’ve been doing them. "

" The official time zone of this conference is Pacific time. "

" Day one is all about ensuring craft on a massive scale, led by Uday Gahender. "