Bria Alexander

" We’re seeing these agents trying to represent ourselves online in ways we’ve never seen before - Bria. "

" We are closing out design ops 2024 with innovation curated by the incomparable John Kuda. "

" You should absolutely participate in Slack—if you're missing that, you're missing a key part of our conference. "

" You can change the conference time zone to your local time zone in the upper right corner so there’s no confusion about start times. "

" When I think about resilience, I think about flexibility, like trees that bend in strong winds instead of breaking — that starts with mindset and communication. "

" We can make ourselves and our practice better because of what we’ve learned on our journeys of resilience. "

" Operations is the de-risking activity that creates scalable processes for better outcomes - Theresa. "

" If these two voices don’t work for you, you can reach out at [email protected]. "

" Please stand up and hold each other’s hands, and on three, raise them high and shout Yeah so virtual can hear you. "

" There will be session notes and sketch notes so you don’t have to take notes yourself unless you want to. "

" Our sponsors offer sessions with no sales pitches, just incredibly high-quality content. "

" Please put your dropdown or your personal agenda in your local time zone so there’s no ambiguity. "

" David Nicholson is the reason why you don’t have to write very fast. "

" Practical ops is about getting stuff done because it’s our job to scale the organizational ability to design and amplify the work of designers. "

" Sponsor sessions are not sales pitches but offer incredibly high quality content, and they’re free for everyone. "

" Sponsor sessions are optional but offer incredibly high content, and they are not sales pitches. "

" All the content, including slide decks and sketch notes, will be posted promptly after each session. "

" Bria is the bringer of dad jokes and the glue of the conference. "

" Please read our code of conduct — even though we’re virtual, we are a community obligated to kindness and respect. "

" If you want to avoid time zone confusion, you can switch the conference schedule to your local time on the program page. "

" Go out the next three days as being part of this conversation rather than simply sitting back and being a consumer of information. "

" Saying no with intentionality and clear guidelines creates clarity and focus. "

" No need to take notes — our scribe David Nicholson is capturing detailed session notes and insights for you. "

" Even though we’re virtual, we are still a community and obligated to treat each other with kindness and respect. "

" The community of practitioners is the way we carry each other through difficult moments. "

" Language matters—make your OKRs user-centric and customer-focused to avoid them feeling like overhead. "

" Everyone, both speakers and participants, understood the assignment of civic design from day one. "

" If you ever feel unsafe or threatened, please let us know in the #do-help channel. "

" We still don’t know if head of design ops will evolve toward a COO role or some other senior position. "

" You do not need to take any notes, we have dedicated note takers who provide session notes, resource lists, decks, and videos. "

" You can invite your coworker, your brother, your sister, your aunt to sponsor sessions even if they’re not signed up for the conference. "

" All the videos and decks will be shared almost within minutes after each presentation so you can relax and enjoy. "

" Sponsor sessions are incredibly high quality but completely optional; there’s no sales pitch. "

" Without your research, feedback, and engagement, we would never have pulled together such a diverse slate of speakers. "