Bria Alexander

" You have to keep AI at arm’s length so you can critique it and not blindly trust it - Christopher. "

" Impact curated by France Alana was outstanding. "

" Sponsor sessions are optional but incredibly high quality content, not sales pitches. "

" You can change the conference time zone to your local time zone in the upper right corner so there’s no confusion about start times. "

" A lot of design ops impact comes from influence, and influence comes from empathy and showing the benefit of what you are putting out. "

" We can make ourselves and our practice better because of what we’ve learned on our journeys of resilience. "

" Trust is fragile with designers; without clear communication, metrics can feel like micromanagement - Dave Malu. "

" Everyone's sitting on the aisle, your right, my left — you gotta scoot over like two seats. "

" Sponsors believe in advancing research, and we wouldn’t be here without them. "

" We'll have a centralized Slack channel for all discussion to come together as one community. "

" There is no overlap between the main program sessions and sponsor sessions. "

" Please put your dropdown or your personal agenda in your local time zone so there’s no ambiguity. "

" Sponsor sessions do not overlap at all with the main programming. It is 100% fully optional. "

" Practical ops is about getting stuff done because it’s our job to scale the organizational ability to design and amplify the work of designers. "

" Manuel Herrera is here to take the burden of note-taking off us, so you can focus on the moment. "

" There is no need to take notes. Our session notes, resources, videos, and slide decks will all be shared on the website. "

" We could not do this conference without our incredible sponsors who spend a lot of effort thinking about ways to enrich our programming. "

" Researchers have really taken it on the chin during this latest economic downturn. "

" Because this is virtual, we have a digital swag bag with goodies you can access via QR code or URL. "

" Please put your questions inside the thread specific to the talk so we can keep everything organized. "

" Civic design is relatively new and spans all kinds of government agencies from federal and national down to tribal and local. "

" Don't reinvent the wheel all the time; build on top of what others have built. "

" No need to take notes — our scribe David Nicholson is capturing detailed session notes and insights for you. "

" MJ Broadbent’s sketchnotes are absolutely outstanding. You really do not have to take notes yourself. "

" You’ll hear tactile guidance on defining ROI. "

" Language matters—make your OKRs user-centric and customer-focused to avoid them feeling like overhead. "

" Designers must do the internal work of self-awareness and reflection before shifting power to communities. "

" Our community would not be what it is without you. "

" People are re-evaluating their lives and careers, which inspired me to start a podcast exploring these shifts. "

" Check out our digital swag bag for some awesome offers from our sponsors – it's like free t-shirts and sweaters but digital. "

" Our first day’s theme is around establishing and growing design operations. "

" The cohorts have been a slam dunk hit in our virtual conferences while we’ve been doing them. "

" Sponsor sessions are incredibly high quality but completely optional; there’s no sales pitch. "

" If you have trouble logging in or streaming, please go to hashtag DAS help in Slack for support. "