Summary
Inclusive design can be aspirational, but how do you translate that into every day practice? Service Designers need processes, metrics, and repeatability to move from intent to impact. In this session, we’ll explore practical ways to embed inclusive research and testing into every stage of the design cycle, from discovery research with assistive technology users to establishing a repeated testing cycle, benchmarking the process, and sustainable post-launch practices. You’ll leave with a clear playbook for scaling inclusive design through workflows, training, and culture. Make accessibility a measurable, repeatable part of how your team delivers great services for everyone.
Upcoming events
Ask me anything – Authors of Service Design: From Insight to Implementation
Right horses for the right courses – how and when to democratize research
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