Summary
When products and services change fundamentally, the practice of Design must change fundamentally, also. What has become of Design in the 21st century, and what is the role of Systems? What does leadership mean and what is innovation, really? Language, conversation, diversity, responsibility, ethics, experimentation are in the necessary mix for today's organizations.
Key Insights
-
•
Systemic thinking is essential for modern design to tackle complex, wicked problems.
-
•
Cybernetics, as a discipline focusing on systems with purpose, offers valuable insights for design.
-
•
Effective design requires collaboration across diverse stakeholders to avoid tunnel vision.
-
•
Shared values and language are critical to successful and meaningful design processes.
-
•
A continuous feedback loop allows for adaptation and improvement in design outcomes.
Notable Quotes
"Systemic thinking is the foundation of 21st-century design."
"Design requires teams because we can't be experts in everything needed to create a product."
"Conversation is 21st-century design."
"Language is critical for organizations to articulate shared values and intentions."
"We must develop new language to see new things as the world changes."
More Videos
"Happier designers lead to lower attrition rates."
Kristin Skinner Kamdyn MooreGroup Activity: A Deep Dive Into Value and Outcomes
October 23, 2019
"The ideal is to combine the best of both handwritten and digital notes."
Jorge ArangoThe Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars) (Videoconference)
April 5, 2024
"The synthesis process is about finding order in chaos."
Prabhas Pokharel Mayo NissenOrder and Chaos: New Ways of Collaborating on Synthesis and Storytelling
March 10, 2022
"There are fewer distractions on mobile devices, which makes them a better option for users with cognitive challenges."
Sam ProulxMobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
March 10, 2022
"Think about the end goals of your research at the very beginning."
Roberta Dombrowski Sam Duong WoloszynskiMaking Research a Team Sport
March 11, 2022
"We're creating a kind of paralysis through hyper complexity."
Josina VinkNavigating the pitfalls of systems thinking in service design
December 4, 2024
"Efficiency often leads to more work rather than more free time, exacerbating burnout."
Angelos ArnisNavigating the Rapid Shifts in Tech's Turbulent Terrain
October 2, 2023
"The more that we can do with our current platform to test and prove that we will see the kind of margins we want, the better."
Ted NewardTheme 4: Enterprise Organizational Journey
June 4, 2019
"If we can't make the actual playbook available, I'm happy to discuss its contents in detail."
Maria SkaadenPanel Discussion: Methodologies and Work Environments
November 8, 2018
