Theme 1: Introduction and Provocation
Summary
What's today's theme all about, and what does it mean for DesignOps professionals? Theme leader Alana Washington will provide you the background you'll need for how today's sessions came to be and what they'll cover. She'll also gently provoke you with questions to consider throughout the day.
Key Insights
-
•
Resilience in design ops transcends returning to normal; it supports real-time positive transformation.
-
•
Design ops is the connective tissue vital to creative and organizational health.
-
•
The solo design ops practitioner faces unique challenges around organization, scaling, and burnout.
-
•
Psychological safety and creativity start at the individual level and scale outward to teams.
-
•
Mapping one’s support network can enhance success and resilience in a solo role.
-
•
Sustaining energy and wellbeing requires small, continuous team-level actions.
-
•
Understanding one’s strengths can uncover hidden barriers to growth and new opportunities.
-
•
Creating safe environments is a key lever for personal and team resilience.
-
•
Actively nurturing creativity boosts resilience for individuals and their teams.
-
•
Advancing design ops maturity is critical for embedding resilience deeply into organizations.
Notable Quotes
"Design ops is the heart, the connective tissue of our design organizations."
"Resilience is less about returning to pre-crisis productivity and more about transforming positively in real time."
"Without physical health, we cannot have creative health, and then we cannot have organizational health."
"Today’s theme of the resilient design ops team of one lands this concept at the atomic level of ourselves as practitioners."
"When you need help, who do you go to in your network? Have you ever created a relationship map?"
"What are the small steps teams can take to sustain their energy and well-being over time?"
"What are your assumed greatest strengths, and how might they prevent you from moving into new spaces?"
"If you had a magic wand, what would you do to create more safety for yourself?"
"What are three recent examples of how you nurture creativity or resilience for yourself or others?"
"How can we take to the next level the maturity of our design ops practice to be more resilient?"
Or choose a question:
More Videos
"If something looks rough, people don’t treat it like a declaration. They treat it like a draft."
Joe ElmendorfShitty Maps: A Trojan Horse for Sensemaking
July 9, 2026
"There are two kinds of conflict: one is a zero-sum tug of war, and the other is creative tension that creates something unexpected."
Kevin M. HoffmanTheme 2: Enterprise Team Journey
June 3, 2019
"It’s good practice to offer one-on-one interactions with older adults due to their learning preferences."
Rittika BasuAge and Interfaces: Equipping Older Adults with Technological Tools
February 23, 2023
"Design helps build capital and seek comfort, which draws in the most powerful."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"We used virtual sketching where users could move components into spaces representing their actual workflows on the platform."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"A frame is extremely hard to dislodge from our brains once triggered, so we have to build inclusive frames deliberately."
Kaitlin TaskerFast and Fearless Inclusive Research
March 27, 2023
"Our standard research frameworks and tools are often inadequate for addressing complex social problems."
Steve Portigal Alba Villamil Sam LadnerThe Future of Research: Bridging the Gaps
July 29, 2021
"Stories are how we make meaning of life, explain how things work, and justify our decisions."
Bilan HashiThe Tension Between Story Collecting and Story Telling in Research
March 10, 2021
"The skills we hold are exactly the skills that this moment requires."
Jemma AhmedTheme 1 Intro
March 10, 2026