Summary
While Design Operations (DesignOps) is only a few years old as a practice, it is evolving rapidly. As we finish our 4th year at The Summit, we've seen so much change in our community of practice in this short time. So, we want to end this year's Summit with a look beyond. If we are to be resilient what are we being resilient towards. Jon Fukuda (Limina), Dominique Ward (Atlassian), and Adrienne Allnutt (LinkedIn) will share their perspectives on where DesignOps is going and why. Moderated by Dave Malouf (Northwestern Mutual). We will be fielding questions from attendees, too.
Key Insights
-
•
Design operations must manage design orgs like businesses, focusing on profitability defined as positive impact on humans and environment.
-
•
Seven failure points—value delivery, cost control, right talent, connectivity, systems, employee experience, leadership—are critical risks design ops must mitigate.
-
•
Design ops roles primarily manage business operations and infrastructure while design practice managers focus on strategy and innovation.
-
•
Adopting a service design mindset enables design ops to handle complex, multi-level systems with evolving feedback loops for long-term resilience.
-
•
Scaling design ops is not about growth in size but about deeply understanding nested units (individuals, teams, orgs) and optimizing them holistically.
-
•
Effective integration of numerous tools across workflows is essential to reduce context switching and tool fatigue in design operations.
-
•
Clear role definitions, shared business language, and translation between design and business priorities improve alignment and strategic decision-making.
-
•
Pre-mortem exercises and experience visions are effective methods for anticipating obstacles and shaping future design operations outcomes.
-
•
Creativity in design ops requires a balance of structure and freedom, analogous to music learning and jazz improvisation.
-
•
Despite AI advances, the human-centric, empathetic nature of design ops work ensures the role remains indispensable.
Notable Quotes
"Design organizations customers are their partner organizations, like engineering, product management, marketing, and the executive suite."
"Without real business world experience, most leaders struggle with the overwhelming amount of demands placed on them."
"Design ops needs to shift from reactive to proactive, envisioning a future state vision and moving from disaster recovery to continuous resilience."
"We need to create evolving system loops that incorporate feedback and allow our units of one to learn and adapt."
"Scaling is not just about more but about providing solutions at scale using nested units like Russian dolls."
"Streamlining and integrating our tools is vital to reduce fatigue and maximize team effectiveness."
"Creativity and structure go hand in hand, like learning notes and then improvising jazz in music."
"Design ops must run as a business, setting KPIs, managing budgets, and delivering measurable value."
"Minimum lovable product is a better focus than minimum viable product in design ops to deliver meaningful impact early."
"AI won't replace design ops roles because we are building for real human needs requiring empathy and human creativity."
Or choose a question:
More Videos
"Organizations are complex systems; you need to understand them deeply before acting."
Laurent ChristophScale the impact of DesignOps in 3D: Diligence, Decision, Discipline
September 17, 2025
"Speculative research requires participatory methods, putting people into future scenarios, because people often can't articulate what they will want."
Ovetta SampsonResearch in the Automated Future
March 11, 2022
"Reclaiming our value is not about shouting about our worth, it's about demonstrating it in impossible ways to ignore."
Eduardo OrtizTheme 3 Intro
March 13, 2025
"Stepping into the shoes of design gave stakeholders a new admiration for the design process and strengthened our relationship."
Amy EvansHow to Create Change
September 25, 2024
"Large companies demand certainty, but certainty is the opposite of innovation."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"Removing my position as a designer means creating space for residents and staff to do the real work and magic."
Ashley Cortez Devika Menon Nidhi Singh Rathore Danita J. Reese Mari NakanoShifting Toward Community-Led Innovation in Local Government
December 8, 2021
"Design projects that focus on educating low-income families to eat healthier often ignore systemic barriers."
Alba VillamilStereotyped by Design: Pitfalls in Cross-Cultural User Research
March 30, 2020
"We offer a quantitative approach so you can quickly recognize the strengths and weaknesses in a product compared to competitors."
Daniela Magaña Flores Ariane Rahn Jeff Ephraim BanderAhead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
March 10, 2022
"Service design is very up-and-coming, but there’s still a long way to go in thinking about the entire user journey."
Kit Unger Jackie Ho Veevi Rosenstein Vasileios XanthopoulosTheme 2: Discussion
January 8, 2024
