The Future of DesignOps
Summary
While Design Operations (DesignOps) is only a few years old as a practice, it is evolving rapidly. As we finish our 4th year at The Summit, we've seen so much change in our community of practice in this short time. So, we want to end this year's Summit with a look beyond. If we are to be resilient what are we being resilient towards. Jon Fukuda (Limina), Dominique Ward (Atlassian), and Adrienne Allnutt (LinkedIn) will share their perspectives on where DesignOps is going and why. Moderated by Dave Malouf (Northwestern Mutual). We will be fielding questions from attendees, too.
Key Insights
-
•
Design operations must manage design orgs like businesses, focusing on profitability defined as positive impact on humans and environment.
-
•
Seven failure points—value delivery, cost control, right talent, connectivity, systems, employee experience, leadership—are critical risks design ops must mitigate.
-
•
Design ops roles primarily manage business operations and infrastructure while design practice managers focus on strategy and innovation.
-
•
Adopting a service design mindset enables design ops to handle complex, multi-level systems with evolving feedback loops for long-term resilience.
-
•
Scaling design ops is not about growth in size but about deeply understanding nested units (individuals, teams, orgs) and optimizing them holistically.
-
•
Effective integration of numerous tools across workflows is essential to reduce context switching and tool fatigue in design operations.
-
•
Clear role definitions, shared business language, and translation between design and business priorities improve alignment and strategic decision-making.
-
•
Pre-mortem exercises and experience visions are effective methods for anticipating obstacles and shaping future design operations outcomes.
-
•
Creativity in design ops requires a balance of structure and freedom, analogous to music learning and jazz improvisation.
-
•
Despite AI advances, the human-centric, empathetic nature of design ops work ensures the role remains indispensable.
Notable Quotes
"Design organizations customers are their partner organizations, like engineering, product management, marketing, and the executive suite."
"Without real business world experience, most leaders struggle with the overwhelming amount of demands placed on them."
"Design ops needs to shift from reactive to proactive, envisioning a future state vision and moving from disaster recovery to continuous resilience."
"We need to create evolving system loops that incorporate feedback and allow our units of one to learn and adapt."
"Scaling is not just about more but about providing solutions at scale using nested units like Russian dolls."
"Streamlining and integrating our tools is vital to reduce fatigue and maximize team effectiveness."
"Creativity and structure go hand in hand, like learning notes and then improvising jazz in music."
"Design ops must run as a business, setting KPIs, managing budgets, and delivering measurable value."
"Minimum lovable product is a better focus than minimum viable product in design ops to deliver meaningful impact early."
"AI won't replace design ops roles because we are building for real human needs requiring empathy and human creativity."
Or choose a question:
More Videos
"Designers and technical experts should work together as peers to produce the best outcomes in technical assessments."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"Tools like Mural are great for remote real-time sticky note brainstorming and affinity mapping."
Andrea GallagherThe Problem Space
May 16, 2019
"We underestimated the amount of work; each workshop took about 40 hours per person to prepare and run."
Elizabeth Sklar Jessica ShengCo-creating research enablement with your tech org: a case study
March 10, 2026
"Our code of conduct is not window dressing; it’s the front end of a process to keep everyone safe."
Louis RosenfeldWelcome / Housekeeping
June 6, 2023
"After the payroll app was on the roadmap, folks started asking where's the revenue, and then they wanted to change the direction without experimentation."
Steve Sanderson Alissa Briggs Jeff Gothelf Bill ScottDiscussion
May 14, 2015
"Most research presentations bury recommendations under methods; we must lead with what decisions to make."
Aras Bilgen Ari ZelmanowResearch Democratization: A Debate
March 29, 2023
"Similar inputs will produce similar high dimensional numbers."
Ian JohnsonLatent Scope: Finding structure in unstructured data
June 11, 2025
"The challenges we face are real, but so is our capacity to respond creatively and courageously."
Brendan JarvisIt was the Best of Times. It was the Worst of Times.
September 25, 2024
"These four keys aren’t about color contrasts or automated code tests; they’re about the actual lived experience of users with disabilities."
Sam ProulxOnline Shopping: Designing an Accessible Experience
November 29, 2023