Summary
While Design Operations (DesignOps) is only a few years old as a practice, it is evolving rapidly. As we finish our 4th year at The Summit, we've seen so much change in our community of practice in this short time. So, we want to end this year's Summit with a look beyond. If we are to be resilient what are we being resilient towards. Jon Fukuda (Limina), Dominique Ward (Atlassian), and Adrienne Allnutt (LinkedIn) will share their perspectives on where DesignOps is going and why. Moderated by Dave Malouf (Northwestern Mutual). We will be fielding questions from attendees, too.
Key Insights
-
•
Design operations must manage design orgs like businesses, focusing on profitability defined as positive impact on humans and environment.
-
•
Seven failure points—value delivery, cost control, right talent, connectivity, systems, employee experience, leadership—are critical risks design ops must mitigate.
-
•
Design ops roles primarily manage business operations and infrastructure while design practice managers focus on strategy and innovation.
-
•
Adopting a service design mindset enables design ops to handle complex, multi-level systems with evolving feedback loops for long-term resilience.
-
•
Scaling design ops is not about growth in size but about deeply understanding nested units (individuals, teams, orgs) and optimizing them holistically.
-
•
Effective integration of numerous tools across workflows is essential to reduce context switching and tool fatigue in design operations.
-
•
Clear role definitions, shared business language, and translation between design and business priorities improve alignment and strategic decision-making.
-
•
Pre-mortem exercises and experience visions are effective methods for anticipating obstacles and shaping future design operations outcomes.
-
•
Creativity in design ops requires a balance of structure and freedom, analogous to music learning and jazz improvisation.
-
•
Despite AI advances, the human-centric, empathetic nature of design ops work ensures the role remains indispensable.
Notable Quotes
"Design organizations customers are their partner organizations, like engineering, product management, marketing, and the executive suite."
"Without real business world experience, most leaders struggle with the overwhelming amount of demands placed on them."
"Design ops needs to shift from reactive to proactive, envisioning a future state vision and moving from disaster recovery to continuous resilience."
"We need to create evolving system loops that incorporate feedback and allow our units of one to learn and adapt."
"Scaling is not just about more but about providing solutions at scale using nested units like Russian dolls."
"Streamlining and integrating our tools is vital to reduce fatigue and maximize team effectiveness."
"Creativity and structure go hand in hand, like learning notes and then improvising jazz in music."
"Design ops must run as a business, setting KPIs, managing budgets, and delivering measurable value."
"Minimum lovable product is a better focus than minimum viable product in design ops to deliver meaningful impact early."
"AI won't replace design ops roles because we are building for real human needs requiring empathy and human creativity."
Or choose a question:
More Videos
"I am so incredibly proud of Dante, Courtney, Olney, and Gonzalo for their care and effort in the curation process."
Bria AlexanderTheme Two Intro
September 8, 2022
"Only one in 10 companies have quantifiable measurement for their design leaders."
Kristin Skinner Kamdyn Moore8 Types of Measures in Design Operations
April 16, 2020
"Research is about being ready for anything, even what you didn’t imagine."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
"Ask yourself, who is not included in this future? Be self-reflexive to reduce bias."
Sam LadnerHow Research Can Drive Strategic Foresight
March 9, 2022
"Whoever has been and might continue to be the most negatively impacted absolutely needs to be centered and have their voices at the table."
Ilana LipsettAnticipating Risk, Regulating Tech: A Playbook for Ethical Technology Governance
December 10, 2021
"Tools like Obsidian and Notion are hypertext-native and make linking a first-class feature, fulfilling visions from the 1960s."
Jorge ArangoExploding the Notebook: How to Unlock the Power of Linked Notes (2nd of 3 seminars)
April 19, 2024
"If you are questioning your path, that’s data. It’s a sign something needs to evolve and that’s okay."
Ashley SewallExit Interview #5: Designing My Life After Tech
February 19, 2026
"A typical enterprise customer has like five analysts who need a login, not millions of users."
Dan WillisEnterprise Storytelling Sessions
May 13, 2015
"There’s no need to take notes because session notes, videos, and decks will be shared promptly on the conference site."
Louis Rosenfeld Bria AlexanderOpening Remarks
November 16, 2022
