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Summary
Organizations often start thinking about implementing operations support when they get to a certain size - when things start breaking or something goes massively wrong, when it becomes an imperative for existence. But there is massive benefit from building a research ops function much earlier on in your team growth. Saskia Liebenberg will explain how she's implemented research ops at Deliveroo in a team of 10 researchers, and how she's used the ResearchOps framework to build a strategy that supports the team in their specific context.
Key Insights
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Proactive research operations should be established before problems arise.
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Smaller teams allow for a more manageable audit of current processes.
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Standardizing processes can save time and reduce stress for researchers.
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Establishing guidelines and templates helps create consistency and efficiency.
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Research operations should be integrated closely with the research team, not seen as separate.
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A strong communication loop between researchers and operations fosters trust and collaboration.
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Identifying and addressing researchers' pain points can enhance operational impact.
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Capacity for reactive needs must be considered in research operations planning.
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Hands-on involvement with the research team can boost engagement and input accuracy.
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Hiring for research operations often involves looking for candidates with a strong helping mentality.
Notable Quotes
"I very much owe this community... for my current life."
"Research Ops doesn’t just start when things break; it starts before something breaks."
"It was quite interesting to go back through all the files and try to decipher what a project was about."
"Streamlining the ways of working really had a huge effect on the team's efficiency."
"If you expect the actor to do all the work... the quality of the production is just going to increase."
"No one was doing this before. Any difference you make is already such a dramatic improvement."
"You need to allow time and capacity for reactive needs that crop up."
"One of the first things I did was get recruitment support in for the team."
"It was a bit daunting... renaming all of the existing project folders."
"I would suggest thinking through things like where do we store things?"
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