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Summary
Over 3 decades of software design and development, we have seen the creation and proliferation of tools that help our teams be great at the solution space - diagramming, sketching, prototyping, tracking, measuring. How might we make ourselves better at working in the problem space? In this videoconference, we brainstorm and explore the topic, and maybe even inspire someone to build that perfect tool.
Key Insights
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A multitude of tools exists for prototyping solutions, but fewer are available for understanding problem spaces.
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Research that defines the right problem is as crucial as that which develops solutions.
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Frameworks like the Double Diamond aid in distinguishing between exploratory research and solution design phases.
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Tools currently in use often require hacking or stretching their intended capabilities to fit research needs.
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Cross-functional collaboration is essential for creating clarity in research questions and synthesis.
Notable Quotes
"We have a lot of tools for the problem space but not as many for exploratory work."
"I have this suspicion that there are specific tasks that we could be supported with a lot more effectively."
"It’s about understanding the process to make it work."
"We’re using general purpose tools and hacking them for the process that we try to use."
"Language is what shapes us, and stories can clarify understanding."
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