Team Resiliency Through a Pandemic
Summary
Leading a team during the pandemic may seem impossible given it’s likely the most stressful time of your team’s lives. Recently, I lead our team through a design sprint where we explored improving unemployment benefit access in the middle of the pandemic, which required us to shift how we work. In this talk, I’ll share how we reimagined collaboration, communication, and processes to reduce the stress load while maintaining forward momentum. Together as leaders, we’ll explore how to ethically lead our teams while keeping their resiliency in mind and bring these learnings into the post COVID work life.
Key Insights
-
•
Resilience differs from survival by aiming to maintain steady energy rather than exhausting oneself to get through crises.
-
•
Using the battery metaphor helps teams visualize fluctuating emotional and mental energy levels and the need to recharge.
-
•
Clear, co-created communication norms reduce remote work stress from excessive or duplicative digital messaging.
-
•
Regular check-ins and check-outs that share headspace, heartspace, and needs foster psychological safety and trust.
-
•
Allowing flexibility such as video-off meetings respects emotional bandwidth and prevents burnout.
-
•
Leaders need to understand individual signals of stress, which can vary widely, to provide appropriate support.
-
•
Talking openly about mental health, racial justice, and personal challenges at work creates inclusion and resilience.
-
•
Resilience practices must evolve as external conditions change; what worked pre-pandemic may not suffice now.
-
•
Nurturing a team's resilience includes fostering autonomy, shared decision-making, and prioritizing wellbeing over productivity.
-
•
Leaders must consciously cultivate their own resilience to sustainably lead and support their teams through ongoing stress.
Notable Quotes
"Resilience is being able to maintain self needs and effectiveness at moments of change, tough demands, and adversity."
"Survival can feel like a roller coaster with big energy spikes and drops, often leaving us completely depleted."
"When the pandemic hit, those in the resilient 'yellow' zone had enough reserve to readjust and come back."
"People were taking vacation days just to homeschool or take care of a loved one."
"Creating space to name what we’re experiencing without guilt allowed us to unload some of that emotional weight."
"We co-designed our environment and expectations around what we needed as a team during these times."
"On days with many user interviews, the team wanted internal meetings video off to take a break from 'smiling all day.'"
"Check-outs and reflections normalized pausing and being honest about what we don’t know."
"Mental health, systems of oppression, and racial justice should have been normal conversations at work all along."
"The whole give yourself an oxygen mask before helping others metaphor is very true here."
Or choose a question:
More Videos
"The intellectually honest answer to most questions about information architecture is, I’m not sure, or it depends."
Sarah BarrettThe "How" of Enterprise Information Architecture
June 6, 2023
"Early involvement of product helps you frame the problem better and co-create a solution that others will buy into."
Catt SmallCraft a Vision that Actually Gets Shipped
April 30, 2026
"Don’t lead with salary negotiation; build trust first and then explore possibilities."
Dave Hoffer Joanne WeaverUX Job Search AMA #2 with Joanne Weaver and Dave Hoffer
April 3, 2025
"The hardest part of any researcher's job is translating insights into action."
Jane DavisStrategic Shifts and Innovations in User Research: Navigating Challenges and Opportunities
March 11, 2025
"There is always going to be a power gap in inclusiveness efforts unless we critically question who is missing."
Rachael Dietkus, LCSW Llewyn Paine Nishanshi Shukla David WomackAI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
September 18, 2024
"If I can't make the actual playbook available, I'm very happy to talk about what it consists of and how we did it."
Maria SkaadenPanel Discussion: Methodologies and Work Environments
November 8, 2018
"The future is multimodal because humans are multimodal."
Cheryl PlatzDemystifying Multimodal Design: The Design Practice You Didn't Know You're Doing
April 4, 2024
"It’s less about interaction and more about integrity: How can we build trust in experiences?"
Ron BronsonDesign, Consequences & Everyday Life
November 18, 2022
"If your team sees a clear path of mastery in your organization, they’re much more likely to stay."
Liam ThurstonWhy Your Design Team Is Quitting, And How To Fix It
June 10, 2022
Latest Books All books
Dig deeper with the Rosenbot
What tools do designers currently use to integrate AI into their product design and development workflows?
How do product risk categories like feasibility, viability, desirability, and usability relate to research method choice?
How can UXers avoid the pitfalls of generic evals provided by AI tools?