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Summary
There’s a lot to consider if you’re going to do accessibility research effectively and respectfully. Using examples from previous user research and accessibility studies she’s conducted throughout her career, Rebecca shares lessons learned and guidance to consider when planning and executing remote usability testing with participants with disabilities, including the four specific disability categories: visual, motor, hearing and cognitive.
Key Insights
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Over a billion people globally have long-term disabilities, underlining the importance of accessible design.
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Accessibility research should focus on inclusivity from the start of the design process.
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Recruiting participants with varied disabilities requires thoughtful planning and flexible approaches.
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Using assistive technology enhances the effectiveness of user experience studies.
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Pre-research sessions help establish comfort and understanding of participant needs.
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Focus on users' strategies for interaction rather than their disabilities during research calls.
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Engaging with participants can improve product accessibility significantly.
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Accessibility audit resources are critical for evaluating products prior to user testing.
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The role of communication and understanding during remote usability studies is essential.
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Collaborating with organizations specializing in accessibility can streamline participant recruitment.
Notable Quotes
"Digital accessibility is about making online products usable by everyone, regardless of how they access technology."
"One in five people in the UK have a disability, emphasizing the need for inclusive design."
"Many users are willing to participate in studies if it contributes to making a product more accessible."
"You should focus on what accommodations can be made rather than asking participants about their disabilities."
"It's essential to prioritize usability in research that involves individuals with disabilities."
"Participants with hidden disabilities may not self-identify, so anonymity in research is vital."
"The participant's experience with assistive technology is unique; understanding their setup is crucial."
"Building a research panel from current users can facilitate more targeted and effective studies."
"All communication during research should be clear and considerate to foster participant comfort."
"Inclusive research methods ultimately lead to better products for everyone."
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