Key Insights

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  Diagrams combat the VUCA forces—volatility, uncertainty, complexity, and ambiguity—by providing stability, transparency, understanding, and clarity.

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  A fifth superpower of diagrams is kindness, offering emotional relief and a pause mechanism when people feel stuck.

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  Diagramming is a craft informed by multiple disciplines, including cartography, math, machine design, and metadata systems.

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  Designing diagrams requires clear consideration of audience, including individual and group dynamics.

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  Effective diagrams can serve as life rafts through volatile and complex challenges, such as cyber hate or public health crises.

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  Simplicity is not always the goal; understanding the audience’s needs and context determines the best level of complexity in a diagram.

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  Diagrams must be accessible; providing alternative text or alternative content is crucial for people with visual or cognitive impairments.

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  Excessive color coding without clear structure can increase ambiguity rather than clarity.

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  Narrative storytelling can be a powerful alternative content strategy complementing complex diagrams.

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  Diagram accessibility solutions, like structured summaries or phone-tree style navigation, empower users to consume information at their own pace.

Notable Quotes