Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Connecting the Ops: Plenary Panel and Closing Circle
Gold
Friday, September 9, 2022 • DesignOps Summit 2022
Share the love for this talk
Connecting the Ops: Plenary Panel and Closing Circle
Speakers: Deanna Washington , Bria Alexander , Jon Fukuda , Saara Kamppari-Miller and Farid Sabitov
Link:

Summary

What are some of the ways DesignOps has changed over the past few years? Where does it seem to be going? And, how can we, as DesignOps professionals lend clarity, focus, and direction to our profession as it continues to evolve? In our closing panel, featured presenters come together for a facilitated conversation to sum up our conference themes, share newly gained insights, and suggest next steps that we can take as individuals and as a practice to continue moving forward.

Key Insights

  • Write charters for clarity with teams

  • Sharing resources can prevent reinventing the wheel

  • Understanding oneself is key in design operations

  • Empathy is essential in high-demand environments

  • Knowledge management is a growing field in design ops

  • Networking should be reframed as building community

  • Utilize cross-functional relationships to drive change

  • Measure design Ops impact through actionable metrics

  • Diversity of backgrounds enhances design operations roles

  • Embrace change through effective change management strategies.

Notable Quotes

"One favorite insight was the importance of writing a Charter to get clarity with your team."

"We hope that these summits will motivate organizations to share more resources."

"Don't deny who you're meant to be; your perceived weaknesses can be your superpower."

"Just because you don't see empathy at the top doesn't mean you can't be the change."

"Capture insights to communicate challenges to upper management."

"The next big thing will be Knowledge Management."

"Growing your design ops role can come from any background, it's about transferable skills."

"Don’t be afraid to connect with HR or other departments for change management."

"Your next big opportunity could be right here, right now."

Abbey Smalley
Today’s Design Ops and Programs Landscape & Career Paths
2023 • DesignOps Summit 2023
Gold
Victor Udoewa
Radical Participatory Research: Decolonizing Participatory Processes
2022 • Advancing Research 2022
Gold
Melissa Tsang
From Insights to Action: Driving Business Values through DesignOps
2024 • DesignOps Summit 2020
Gold
Katie Hansen
Finding the unknown in the known: Harnessing meta-analysis and literature review
2025 • Advancing Research 2025
Gold
Soma Ghosh
What emerging methods are advancing UX research [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Sam Proulx
Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
2022 • DesignOps Summit 2022
Gold
Luz Bratcher
This Is a Talk for Tired People
2022 • Design at Scale 2022
Gold
Harry Max
Priority Zero: Some Things are More Equal than Others
2016 • Enterprise UX 2016
Gold
Andrew Custage
The Digital Journey: Research on Consumer Frustration and Loyalty
2023 • Advancing Research 2023
Gold
Sarit Geertjes
People, not Petri Dishes: Stories from a Research Recruiter
2019 • DesignOps Community
Kim Holt
A Salesforce Panel Discussion on Values-Driven DesignOps
2022 • DesignOps Summit 2022
Gold
Jen Cardello
Learning Velocity—The Insights Speedometer
2021 • Advancing Research Community
Jen Cardello
Curating insight: Strategies for integrating knowledge across research functions
2025 • Advancing Research 2025
Gold
Toby Haug
Discussion
2017 • Enterprise Experience 2017
Gold
George Abraham
Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview (Part 1)
2021 • DesignOps Summit 2021
Gold
Kristen Guth, Ph.D.
Out of the FOG: A Non-traditional Research Approach to Alignment
2023 • Advancing Research 2023
Gold

More Videos

Ed Mullen

"Designers play a key role in shaping the developer experience to enhance productivity in government agencies."

Ed Mullen

Designing the Unseen: Enabling Institutions to Build Public Trust

November 16, 2022

Peter Levin

"Organizations want to solve big existential, durable questions."

Peter Levin

Solve a Problem Here, Transform a Strategy There: Research as an Occasion for Expanding Organizational Possibility

March 25, 2024

Bria Alexander

"Don't let anyone tell you how to do OKRs, make decisions based on what works for your team."

Bria Alexander Benson Low Natalya Pemberton Stephanie Goldthorpe

OKRs—Helpful or Harmful?

January 20, 2022

Kate Koch

"We're trying to make sure that we pay particular attention to things that could block our ability to collaborate effectively"

Kate Koch Prateek Kalli

Flex Your Super Powers: When a Design Ops Team Scales to Power CX

September 30, 2021

Amy Marquez

"Our lenders want the best experience for our borrowers."

Amy Marquez

INVEST: Discussion

June 15, 2018

Brenna Fallon

"If we design teams based solely on what we know today, we'll miss out on creating a better tomorrow."

Brenna Fallon

Learning Over Outcomes

October 24, 2019

Brian Moss

"Sometimes good enough is good enough."

Brian Moss

What Does it Mean to be a Resilient Research Team?

March 9, 2022

Adel Du Toit

"We're always gardening our Slack channels to reduce noise and enhance focus."

Adel Du Toit

Get Your CFO To Say: 'Our Strategic Goal is User Obsession'

June 10, 2022

Kate Koch

"We've layered in capabilities for design like impact assessments and accelerated resource planning."

Kate Koch Jean-Claire Fitschen

Flex Your Super Powers: When a Design Ops Team Scales to Power CX

September 29, 2021