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Summary
The World Usability Day Organization has aligned with UN Global Sustainability Development Goals. This year’s theme for the 2022 World Usability Day is focused on issues of Healthcare, quality and accessibility – specifically UN SDG #3 ‘Ensure healthy lives and promote well-being for all at all ages’. As is true in all industries, the healthcare industry is undergoing continuous digital transformation accelerated by the COVID-19 pandemic. To this end the Rosenfeld Media DesignOps curation team along Jon Fukuda and Ellie Krysl of Limina have put together a discussion panel with health care DesignOps, Product and UX Designers to discuss Healthcare related DesignOps challenges, opportunities, and innovations to support usability and accessibility in the industry.
Key Insights
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COVID-19 accelerated digital transformation in healthcare, leading to both improved access and increased complexity.
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Understanding regulatory constraints is crucial for healthcare design practitioners to navigate the challenges effectively.
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Engagement with legal and compliance teams early in the design process can mitigate risks and streamline operations.
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Design operations must prioritize empathy and aim to reduce friction in both patient and employee experiences.
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Continuous learning is essential for adapting to evolving best practices in healthcare design and research.
Notable Quotes
"Design ops is grounded in relationships and principles that help us do better work."
"We need to focus on making good data-informed decisions in the design process."
"Healthcare design should prioritize both patient and employee experiences to ensure effective service delivery."
"We can't deliver anything well if we don't put on our own oxygen mask first."
"It's important to understand the psychology behind healthcare standards and regulations."
"We should look at the long term and make goals that create meaningful impacts down the line."
"Removing friction from workflows is key to improving healthcare delivery."
"Creating a design-led culture within a risk-averse organization can transform outcomes."
"Digital health solutions need to be accessible and relatable for all demographics, not just the digitally savvy."
"Rural healthcare providers often innovate out of necessity, leading to creative solutions in service delivery."
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