Summary
In this panel, Meredith shares her passion for exploring career shifts and personal values through her new podcast, highlighting the growing interest in rethinking professional paths. Briya talks about her journey transitioning from sales to design ops, emphasizing transferable skills and the creative potential of her role. She also notes the risk of scope creep despite the industry's openness to innovation. Tim focuses on purpose-built communities and the future of design ops, advocating for integrating deep business acumen and organizational strategy to influence both design and broader organizational outcomes. The trio discusses challenges in design ops, especially the emergence of other ops teams like product ops and HR ops creating possible overlap and chaos. Meredith notes the absence of clear success stories for consolidated ops teams but sees it as an evolving space. The conversation also explores how to advocate for design ops’ value, balancing broader business impact with avoiding burnout from expanding scopes. Automation’s role in design ops is debated, with consensus that while it can improve efficiency, the human-centered culture and people management aspects must remain central. The panel acknowledges the understaffing of design ops functions, emphasizing how sufficient resourcing could enhance organizational efficiency and product inclusivity. Overall, they highlight a field in flux, full of opportunity and needing continual reevaluation as it matures.
Key Insights
-
•
Design ops is expanding beyond just design teams, with other functions like product and HR creating their own ops groups, risking overlap and confusion.
-
•
Transferable skills from diverse backgrounds like sales, finance, and recruiting are highly valuable in design ops roles.
-
•
Design ops roles evolve rapidly, with job descriptions and required skills changing every few months.
-
•
Advocating for design ops within the broader business is crucial to demonstrating its value and securing a seat at the table.
-
•
Automation in design ops can improve efficiency but must be carefully balanced to preserve human-centered culture and people management.
-
•
There are no established career trajectories yet in design ops; the field is still defining what success and leadership look like.
-
•
Design ops practitioners of the future will benefit from deeper skills in organizational strategy, finance, and business operations.
-
•
Scope creep is a common challenge as design ops professionals are often asked to take on ever-larger problems.
-
•
Purpose-built communities and distributed models inspired by live performance arts present interesting parallels for design ops collaboration.
-
•
Adequate staffing in design ops could unlock more significant impact on organizational inclusivity, culture, and product delivery.
Notable Quotes
"People are re-evaluating their lives and careers, which inspired me to start a podcast exploring these shifts."
"I’m a power user of Airtable because it combines multiple tools into one accessible system for designers and teams."
"Design ops job descriptions change every three to six months depending on the company’s needs."
"If you have more ops people than designers, you risk chaos and underappreciation of what ops actually delivers."
"Our industry is new enough that we get to make design ops whatever we want it to be – that’s an incredible opportunity."
"Design ops must learn to advocate for themselves because oftentimes when things go well, no one notices the work behind the scenes."
"Design ops has an opportunity to inject human-centeredness into product development to balance business and customer value."
"Automation frees us up to do more for the organization, but if overdone, it can strip away the human aspect critical to culture."
"Knowing your boundaries and skills lets you focus influence into meaningful outcomes rather than spreading too thin."
"We still don’t know if head of design ops will evolve toward a COO role or some other senior position."
Dig deeper—ask the Rosenbot:
More Videos
"Do I find a way to make this conversation more about the software as scheduled or do I show Laura how to react to the unplanned?"
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
"Don’t force yourself into a job you know isn’t right just because you’re unemployed."
Corey Nelson Amy SanteeLayoffs
November 15, 2022
"Driver modeling tells you which research initiatives matter most based on their impact on key outcome metrics."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"Nudges are not a magic wand; they can help but need to fit within a larger system and behavioral pathway to truly work."
Amy BucherHarnessing behavioral science to uncover deeper truths
March 12, 2025
"User intent exists in a probabilistic superposition of multiple possible actions until a choice is made."
David SternbergUncovering the hidden forces shaping user behavior
July 17, 2025
"Using pilots can get buy-in from stakeholders who might resist broad change initially."
Deanna SmithLeading Change with Confidence: Strategies for Optimizing Your Process
September 23, 2024
"Provocative prototypes provoke conversation and surface unspoken values."
Jennifer StricklandAdopting a "Design By" Method
December 9, 2021
"Our team Ops Charter is about amplifying and celebrating the work and impact of design and design Ops."
Rachel Posman John CalhounA Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
"Taking ugly notes together without worrying about making things pretty lowers barriers and increases engagement."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
Latest Books All books
Dig deeper with the Rosenbot
What responsibilities should design ops take on regarding frameworks like onboarding and career growth templates?
How can AI-powered tools automate generating journey maps and user story maps from just task descriptions?
How can a single point of truth in design workspaces reduce onboarding time for new designers?