Summary
In this panel, Meredith shares her passion for exploring career shifts and personal values through her new podcast, highlighting the growing interest in rethinking professional paths. Briya talks about her journey transitioning from sales to design ops, emphasizing transferable skills and the creative potential of her role. She also notes the risk of scope creep despite the industry's openness to innovation. Tim focuses on purpose-built communities and the future of design ops, advocating for integrating deep business acumen and organizational strategy to influence both design and broader organizational outcomes. The trio discusses challenges in design ops, especially the emergence of other ops teams like product ops and HR ops creating possible overlap and chaos. Meredith notes the absence of clear success stories for consolidated ops teams but sees it as an evolving space. The conversation also explores how to advocate for design ops’ value, balancing broader business impact with avoiding burnout from expanding scopes. Automation’s role in design ops is debated, with consensus that while it can improve efficiency, the human-centered culture and people management aspects must remain central. The panel acknowledges the understaffing of design ops functions, emphasizing how sufficient resourcing could enhance organizational efficiency and product inclusivity. Overall, they highlight a field in flux, full of opportunity and needing continual reevaluation as it matures.
Key Insights
-
•
Design ops is expanding beyond just design teams, with other functions like product and HR creating their own ops groups, risking overlap and confusion.
-
•
Transferable skills from diverse backgrounds like sales, finance, and recruiting are highly valuable in design ops roles.
-
•
Design ops roles evolve rapidly, with job descriptions and required skills changing every few months.
-
•
Advocating for design ops within the broader business is crucial to demonstrating its value and securing a seat at the table.
-
•
Automation in design ops can improve efficiency but must be carefully balanced to preserve human-centered culture and people management.
-
•
There are no established career trajectories yet in design ops; the field is still defining what success and leadership look like.
-
•
Design ops practitioners of the future will benefit from deeper skills in organizational strategy, finance, and business operations.
-
•
Scope creep is a common challenge as design ops professionals are often asked to take on ever-larger problems.
-
•
Purpose-built communities and distributed models inspired by live performance arts present interesting parallels for design ops collaboration.
-
•
Adequate staffing in design ops could unlock more significant impact on organizational inclusivity, culture, and product delivery.
Notable Quotes
"People are re-evaluating their lives and careers, which inspired me to start a podcast exploring these shifts."
"I’m a power user of Airtable because it combines multiple tools into one accessible system for designers and teams."
"Design ops job descriptions change every three to six months depending on the company’s needs."
"If you have more ops people than designers, you risk chaos and underappreciation of what ops actually delivers."
"Our industry is new enough that we get to make design ops whatever we want it to be – that’s an incredible opportunity."
"Design ops must learn to advocate for themselves because oftentimes when things go well, no one notices the work behind the scenes."
"Design ops has an opportunity to inject human-centeredness into product development to balance business and customer value."
"Automation frees us up to do more for the organization, but if overdone, it can strip away the human aspect critical to culture."
"Knowing your boundaries and skills lets you focus influence into meaningful outcomes rather than spreading too thin."
"We still don’t know if head of design ops will evolve toward a COO role or some other senior position."
Or choose a question:
More Videos
"Everything is a prototype."
Doug PowellClosing Keynote: Design at Scale
November 8, 2018
"A growth mindset in research means being ready to adapt protocols based on what actually works with participants."
Mila Kuznetsova Lucy DentonHow Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices
March 9, 2022
"Evan actually spent less than 15 minutes on the essay, and instead of working on homework, he was writing a letter to his significant other back home in Detroit."
Sarah GallimoreInspire Progress with Artifacts from the Future
November 18, 2022
"You can’t really advocate for UX or move an organization forward without interacting with your team and business colleagues."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"We created an AI persona called Dreamweaver to answer real-time team capacity and project questions."
Alnie FigueroaThe Future of Design Operations: Transforming Our Craft
September 10, 2025
"Research is not as easy as putting on a shoe and just doing it; it requires careful consideration and alignment with imperatives."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"I felt like a journalist pretending to be a designer."
Emily EagleCan't Rewind: Radio and Retail
June 3, 2019
"We did a blended approach with a visual refresh first to minimize differences between old and new and buy time."
Malini RaoLessons Learned from a 4-year Product Re-platforming Journey
June 9, 2021
"Product managers mean business — they have their hands in multiple pots long before designers join the team."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
Latest Books All books
Dig deeper with the Rosenbot
What evidence exists that service design contributes to business outcomes such as customer retention and digital transformation success?
What are effective ways to build shared purpose and language for a UX service team?
How do shared ‘watch parties’ or team review sessions enhance understanding of accessibility challenges?