Summary
As User Researchers, particularly working on sensitive public services, we need to be able to adapt, respond and grow. User Research is a demanding role, it can be mentally and emotionally draining. Adding to this are new challenges being thrown at us, be it COVID-19 or on-going digital advancement. This session therefore, looks at the constant - ourselves and our teams. This isn't about predicting the future, it is about preparing for it. As a researcher and a research team we are our own best asset. This isn't about patting ourselves on the back, but recognising that regardless of the context or tools involved in the future we are people-first not technology-first. It is also about addressing the impact the role can have on our own well-being and how to manage the difficult days. This session outlines some of techniques and approaches we have used as a team to better support each other in challenges, and how this has help made us more resilient, responsive and overall, better user researchers.
Key Insights
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Resilience is a collective responsibility, not just an individual trait.
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Emotional labor is significant in roles that engage with vulnerable populations.
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Understanding the intersectionality of resilience is crucial in supportive measures.
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Effective communication channels within teams enhance morale and transparency.
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Flexibility in working patterns contributes to overall team well-being.
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Training in trauma-informed research practices can protect both participants and researchers.
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Creating space between projects is vital for mental decompression and recovery.
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Recognizing and respecting individual preferences helps foster a supportive team environment.
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Regular retrospectives can identify systemic issues affecting team performance.
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Autonomy in choosing projects can alleviate unnecessary emotional burden.
Notable Quotes
"Thanks for taking the time to come along today."
"It's not just about being a resilient employee; it's about the nurture aspect too."
"We do a lot to protect our user groups, but what about protecting our colleagues?"
"Sometimes good enough is good enough."
"Creating options is critical; one size does not fit all."
"You need to give people space to do their jobs without the expectation to overachieve."
"The unseen costs of emotional labor can significantly impact a research team."
"Mental health first aiders play an essential role in initial support."
"Resilience should be supported by organizational structures, not just individuals."
"It's vital to communicate that researchers are not a burden when they express their needs."
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