Summary
Join us for a wide-ranging conversation on how we are building a thriving team of designers empowered to drive digital transformation at scale. Hear about our challenges and lessons learned. We will talk about team building, employee engagement, design thinking, and design maturity.
Key Insights
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Digital transformation at JP Morgan Chase has accelerated due to the pandemic.
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Empathy and openness in communication are vital for successful team dynamics.
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Design isn't just about aesthetics; it's about solving real human problems.
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Collaboration between design and tech teams is essential for innovation.
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Understanding the needs of stakeholders helps in navigating complex projects.
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Design thinking requires ongoing support and not just initial training.
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Creating a culture of feedback helps teams learn and adapt quickly.
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Setting clear expectations and goals aids in new team member acclimation.
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Flexibility and willingness to adapt roles can drive success in design projects.
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Design can be a force for good, promoting empathy and creativity in the workplace.
Notable Quotes
"This isn’t just about design; this is about enabling clients to succeed."
"We have more demand for design work than capacity right now, which is a good problem to have."
"Being a design educator rather than just a designer helps teams collaborate effectively."
"Design thinking is a set of behaviors, not just a toolbox of methods."
"Navigating the organization takes time and effort; understanding stakeholder dynamics is crucial."
"Getting to know your stakeholders helps foster collaboration and understanding."
"Executive sponsorship is essential for scaling design thinking across the organization."
"The best outcomes come from shared goals and alignment between teams."
"Burnout is real; recognizing when people fade is key to managing it."
"Design can help create a better world by fostering empathy and collaboration."
More Videos
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"It's about how you want your recipients to feel when they receive your message."
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"You can facilitate space for developing insights through collaborative analysis techniques."
Johanna KollmannInsights-Driven Product Strategy: Get your Research to Count
December 6, 2022
"If you feel like there's a lag, we want to know about it."
Bria AlexanderDay 3 Welcome
September 25, 2024
"A great design solution for a poorly defined problem is infinitely worse than an average solution applied to a well-defined problem."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"When expectations are low for process, it’s the perfect opportunity to rifle through new approaches."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"The values we uphold guide how we experience and influence team dynamics."
Kim Holt Emma Wylds Pearl Koppenhaver Maisee XiongA Salesforce Panel Discussion on Values-Driven DesignOps
September 8, 2022
"Almost every product manager or developer... has a bad story about working with designers."
Adrian HowardSturgeon’s Biases
September 25, 2024
"Designers can be a little enigmatic and protective of our work."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
