Summary
Join us for a wide-ranging conversation on how we are building a thriving team of designers empowered to drive digital transformation at scale. Hear about our challenges and lessons learned. We will talk about team building, employee engagement, design thinking, and design maturity.
Key Insights
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Digital transformation at JP Morgan Chase has accelerated due to the pandemic.
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Empathy and openness in communication are vital for successful team dynamics.
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Design isn't just about aesthetics; it's about solving real human problems.
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Collaboration between design and tech teams is essential for innovation.
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Understanding the needs of stakeholders helps in navigating complex projects.
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Design thinking requires ongoing support and not just initial training.
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Creating a culture of feedback helps teams learn and adapt quickly.
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Setting clear expectations and goals aids in new team member acclimation.
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Flexibility and willingness to adapt roles can drive success in design projects.
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Design can be a force for good, promoting empathy and creativity in the workplace.
Notable Quotes
"This isn’t just about design; this is about enabling clients to succeed."
"We have more demand for design work than capacity right now, which is a good problem to have."
"Being a design educator rather than just a designer helps teams collaborate effectively."
"Design thinking is a set of behaviors, not just a toolbox of methods."
"Navigating the organization takes time and effort; understanding stakeholder dynamics is crucial."
"Getting to know your stakeholders helps foster collaboration and understanding."
"Executive sponsorship is essential for scaling design thinking across the organization."
"The best outcomes come from shared goals and alignment between teams."
"Burnout is real; recognizing when people fade is key to managing it."
"Design can help create a better world by fostering empathy and collaboration."
More Videos
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"For us to report concluded that after 33 years of research investing in design practices have a direct impact on benefits."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"The future of technology shouldn't rest solely on the ethics of individual designers."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"Design operations is a process improvement and change management culture change."
Jose CoronadoFrom Zero to Hero
September 8, 2022
"Imagine the good we can do if we can reach more people."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"Every job is a climate job, and we should all be looking for ways to contribute."
Louis Rosenfeld Matt Jones Olga Khroustaleva Michael Leggett Karol MunozDo you want to work on climate? (Climate UX Discussion Series)
November 15, 2023
"In a complex organization, HR is the gatekeeper to successful enterprise-wide transformation."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"When you have the same conversation in meetings over and over, a canvas can help keep that conversation moving forward."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
