Advancing Research 2022

Advancing Research 2022

Videos

March 9, 2022

Wednesday, March 9, 2022 • Advancing Research 2022

Democratizing Research at HoneyBook

Nicole Wright • Senior UX Researcher, Honeybook
Ned Dwyer • Co-founder and CEO, Great Question

Wednesday, March 9, 2022 • Advancing Research 2022

Repository Retrospective: Learnings from Introducing a Central Place for UX Research

Taylor Jennings • Senior User Experience Researcher, Chili Piper
Joe Nelson • User Experience Researcher, MasterControl
Alex Knoll • Co-Founder, Condens

Wednesday, March 9, 2022 • Advancing Research 2022

The State of UX: Five Lessons from 2021 to Accelerate Digital Experience in 2022

Caroline Vize • Research Partner, UserZoom

Wednesday, March 9, 2022 • Advancing Research 2022

Doing more with more: Lessons from the Front Lines of Democratization

Lija Hogan • Principal, Customer Experience Consultant, UserTesting

Wednesday, March 9, 2022 • Advancing Research 2022

One Research Team for All - Influence Without Authority

Joanna Vodopivec • Principal Design Researcher, Intuit
Prabhas Pokharel • Co-Founder & CEO, Reduct.Video

Wednesday, March 9, 2022 • Advancing Research 2022

How Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices

Mila Kuznetsova • Senior Director of User Research and Product, Houghton Mifflin Harcourt
Lucy Denton • Head of Design and Research, Dovetail

Wednesday, March 9, 2022 • Advancing Research 2022

Radical Participatory Research: Decolonizing Participatory Processes

Victor Udoewa • Service Design Lead, CDC

Wednesday, March 9, 2022 • Advancing Research 2022

Accessibility: An Opportunity to Innovate

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, March 9, 2022 • Advancing Research 2022

What Does it Mean to be a Resilient Research Team?

Brian Moss • User Research Lead, Sopra Steria

Wednesday, March 9, 2022 • Advancing Research 2022

Actions and Reflections: Bridging the Skills Gap among Researchers

Yoel Sumitro • SVP, Product Design, tiket.com

Wednesday, March 9, 2022 • Advancing Research 2022

M.C. Escher’s UX Research Career Ladder

Mackenzie Guinon • Senior UX Researcher, Handshake

Wednesday, March 9, 2022 • Advancing Research 2022

How Research Can Drive Strategic Foresight

Sam Ladner • Sociologist and Researcher

Wednesday, March 9, 2022 • Advancing Research 2022

Imagining Better Futures

Devon Powers • Associate Professor, Temple University

Wednesday, March 9, 2022 • Advancing Research 2022

Chris Geison • Advancing Research Curator

March 10, 2022

Thursday, March 10, 2022 • Advancing Research 2022

Are My Research Findings Actually Meaningful?

Landon Barnes • Principal Strategy Consultant, UserTesting

Thursday, March 10, 2022 • Advancing Research 2022

Expert Panel: Leading in and with Research

Anna Avrekh • Director, User Research, Compass
Dr. John Pagonis • Principal UX Researcher (qual & quant)
Klara Pelcl • Senior Manager, Design Research, eBay
Sina Schreiber • UX Researcher, Condens

Thursday, March 10, 2022 • Advancing Research 2022

Order and Chaos: New Ways of Collaborating on Synthesis and Storytelling

Prabhas Pokharel • Co-Founder & CEO, Reduct.Video
Mayo Nissen • Head of Design, Reduct.Video

Thursday, March 10, 2022 • Advancing Research 2022

Learnings from Applying Trauma-Informed Principles to the Research Process

Matt Bernius • Principal Qualitative Researcher, Code for America
Rachael Dietkus, LCSW • Digital Services Expert in Design & Social Work, United States Digital Service
Aditi Joshi • Senior Design Researcher, Code for America
Alba Villamil • User Experience Researcher

Thursday, March 10, 2022 • Advancing Research 2022

Dialing for Research: How to Reach the Unreachable

Prayag Narula • CEO & Co-Founder of Marvin
Abhinav Krishna • Design Manager, Razorpay

Thursday, March 10, 2022 • Advancing Research 2022

Distributed, Democratized, Decentralized: Finding a Research Model to Support Your Org

Erin May • SVP, Marketing & Growth at User Interviews
Roberta Dombrowski • VP, User Research, User Interviews
Laura Oxenfeld • Research Lead, Drift
Brooke Hinton • Director, Consumer Analytics & Research, BI & Analytics, Vimeo

Thursday, March 10, 2022 • Advancing Research 2022

Why Our Voice of the Customer is Better Than Yours

Anna Nguyen • User Experience Researcher, Dovetail
Emily Brogan • Inbound Customer Specialist, Dovetail

Thursday, March 10, 2022 • Advancing Research 2022

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

Sam Proulx • Accessibility Evangelist, Fable

Thursday, March 10, 2022 • Advancing Research 2022

Ahead of Competition: Learn What UX Benchmarking Can Do for Your Business Today

Daniela Magaña Flores • Senior Research Consultant, eye square
Ariane Rahn • Research Consultant, eye square
Jeff Ephraim Bander • CRO USA, eye square

Thursday, March 10, 2022 • Advancing Research 2022

Research Democratization: the Good, the Bad and the Ugly

Kathleen Asjes • Chief Product Officer (acting), Head of Research & Insights, Dreams

Thursday, March 10, 2022 • Advancing Research 2022

Taking Inspiration from Instructional Design for Research

Zen Ren • Staff User Researcher of Developer Experience, Twilio

Thursday, March 10, 2022 • Advancing Research 2022

Bringing Customer Research to More Internal Teams

Brad Orego • Head of Research, Auth0
Ned Dwyer • Co-founder and CEO, Great Question

Thursday, March 10, 2022 • Advancing Research 2022

Beyond Tools: The Messy Business of Implementing Research Repositories

Sofia Quintero • Founder and CEO

Thursday, March 10, 2022 • Advancing Research 2022

Empathizing with the Empowered: Non-Researcher Responses to Democratization

Trisha Terhar • Sr. Market Research Manager, UserTesting

Thursday, March 10, 2022 • Advancing Research 2022

Building a Product Insights Team

Andrew Michael • CEO & Co-Founder, Avrio

Thursday, March 10, 2022 • Advancing Research 2022

Using Integrated Insight to Drive Growth

Catherine Blizzard • Director of Marketing and Audiences, BBC World Service

Thursday, March 10, 2022 • Advancing Research 2022

Jemma Ahmed • Advancing Research Curator

March 11, 2022

Friday, March 11, 2022 • Advancing Research 2022

Making Research a Team Sport

Roberta Dombrowski • VP, User Research, User Interviews
Sam Duong Woloszynski • Product Manager, Research Hub

Friday, March 11, 2022 • Advancing Research 2022

Empowering Designers to do Good Research

Prayag Narula • CEO & Co-Founder of Marvin
Hannah Hudson • Director of Design and Research at Twilio

Friday, March 11, 2022 • Advancing Research 2022

Mike Davidson • Vice President, Design, Kraken

Friday, March 11, 2022 • Advancing Research 2022

Interrupted UX - Add A Dose of Reality To Usability Testing

Marc Majers • Lead User Experience Researcher, Progressive
Tony Turner • UX Lead, Progressive Insurance

Friday, March 11, 2022 • Advancing Research 2022

To Boldly Go: The New Frontiers of Accessibility

Sam Proulx • Accessibility Evangelist, Fable

Friday, March 11, 2022 • Advancing Research 2022

Expert Panel: The Principles of Research Repository Design

Ben Davies • Community Manager, Dovetail
Matt Duignan • Product Manager for Microsoft's Human Insight Tracking System
Andrew Michael • CEO & Co-Founder, Avrio
Dr. Emily DiLeo • UX Researcher and Research Operations Specialist

Friday, March 11, 2022 • Advancing Research 2022

What Design Research can Learn from Documentary Filmmaking

Bas Raijmakers, PhD (RCA) • Co-Founder and Creative Director, STBY
Charley Scull • Pathfinder Researcher & Visual Anthropologist, Meta – Reality Labs
Prabhas Pokharel • Co-Founder & CEO, Reduct.Video

Friday, March 11, 2022 • Advancing Research 2022

2022: The Year UX Demonstrates its Business Impact

Dana Bishop • VP - Research Partner, UserZoom

Friday, March 11, 2022 • Advancing Research 2022

Advanced Concept Testing Approaches To Guide Product Development and Business Decisions

Michaela Mora • Founder, Relevant Insights

Friday, March 11, 2022 • Advancing Research 2022

Research in the Automated Future

Ovetta Sampson • Director, User Experience Core ML, Google

Friday, March 11, 2022 • Advancing Research 2022

Eye Tracking Gamechanger: Why Smartphone Eye Tracking will Revolutionize Your UX Research

Jeff Ephraim Bander • CRO USA, eye square
Ariane Rahn • Research Consultant, eye square
Philipp Reiter • Partner and COO, eye square GmbH

Friday, March 11, 2022 • Advancing Research 2022

Improving Legacy Software: How Much Better Does it Have to Be?

Paula Bach • Principal Research Manager, Microsoft

Friday, March 11, 2022 • Advancing Research 2022

The Joys and Dilemmas of Conducting UX Research with Older Adults

Amanda Kaleta-Kott • UX Engagement Manager, ZS Medullan
Lea Martin, PhD • UX Researcher, ZS | Medullan

Friday, March 11, 2022 • Advancing Research 2022

Dr. Jamika D. Burge • Head of Research & Insights Strategy for Design, Capital One

Speakers

Quotes

"By democratizing research, we can build stronger internal bonds between teams."

"If we wanted to scale and continue to grow, we needed something to help us."

"The demand for research has accelerated, but hiring for research roles isn't keeping pace."

"Companies that succeed at democratizing research typically start from a reactive stage."

"Building trust with stakeholders is critical for influencing without authority."

"Doing research with kids can be some of the most fun work you'll get to do."

"Research can transform or revert its definition from just investigation to a pluriverse of definitions."

"Everyone is already using accessibility features."

"It's not just about being a resilient employee; it's about the nurture aspect too."

"We needed to bridge the gap in our skills and practices."

"The most successful researchers I’ve worked with had traverse some of the most non-linear career paths possible."

"It's not about listening to stakeholders; it's about developing your craft."

"Technology does not solve our problems; it brings all the things we struggle with in the real world."

"Zero stars would not recommend [having COVID]."

"You don't just want to be doing research for the sake of doing research; it has to have an outcome."

"Empowering people is crucial; as a leader, it's about enabling them to conduct valuable research."

"Research happens across the entire process."

"Questions can be weapons; the language we use can harm participants before they even start."

"It's always been about our obsession with users and focusing on the experience."

"Recruitment is so difficult, especially where a B2B product."

"At first, it was actually a really manual process."

"Modern mobile apps have features that can greatly enhance accessibility needs."

"The first impression we get from the product, including the design, plays a very important role in our decision-making process."

"If you have to choose between doing bad research or no research at all, you're better off not doing it."

">> Instructional designers have to be outcomes-oriented, executing their work based on achieved behavior changes."

"He noted that there was existing research happening, but it lacked shared knowledge across teams."

"The biggest mistake in any implementation is ignoring the emotional side of change management."

"When I reference democratization, I'm using that term somewhat liberally."

"Combining the what's in the data with the why from user research is where true insights live."

"Budget planning now occurs by project rather than by specialism, allowing us to make more effective investment decisions."

"The insight field was looking at itself as almost at a tipping point."

"Collaboration allows us to view problems from various angles, enriching the insights we gather."

"Grassroots movements have the potential to enact real change."

"Working on an international product opened my eyes to the ways that companies are failing their users."

"When you think about real life, there’s various things that happen when you’re using any kind of tool or technology."

"The best way to learn is to involve actual users and real people."

"The repository needs to meet your organization's research program where it is now."

"If ethnographic film is just observational, it's just a security camera and a bank."

"The importance of well-designed digital experiences became undeniable in 2020."

"Before investing in product development, we need to confirm there is a market need."

"Design is a conscious effort to impose meaningful order to chaos."

"The more realistic the environment, the more accurate the insights are going to be."

"Habits are hard to form and even harder to break, especially in a work context."

"Access to technology does not equate to fluency; we need to ensure our designs consider varying levels of user experience."

"Research is all around us, touching every part of our work."