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Wednesday, December 10, 2025 • Rosenfeld Community
Non-linear service design for complex adaptive systems
Kyle Godbey
• Service Design Lead, Freelance Consultant
Thursday, November 20, 2025 • Advancing Service Design 2025
Who does what by how much?
Jeff Gothelf
• Author
Thursday, November 20, 2025 • Advancing Service Design 2025
Making the system visible: The fastest path to better decisions
Ben Reason
• Co-author of Service Design
Aline Horta • Design Director, QuintoAndar
Majid Iqbal • Industrial Engineer and Management Consultant
Fabiano Leoni • Cofounder, umzeroum
Aline Horta • Design Director, QuintoAndar
Majid Iqbal • Industrial Engineer and Management Consultant
Fabiano Leoni • Cofounder, umzeroum
Thursday, November 20, 2025 • Advancing Service Design 2025
Rewiring operations with service design and AI
Bethany Brown
• Head of Service Design, frog
Thursday, November 20, 2025 • Advancing Service Design 2025
The mandala of service design: unlocking alignment and action through service design
Dharani Perera
• Principle Design Strategist, Global Village
Thursday, November 20, 2025 • Advancing Service Design 2025
The $212 billion ‘so what?’: unlocking impact in development cooperation
Milan Guenther
• Enterprise Designer, Intersection Group
Benjamin Kumpf • Head of OECD Innovation and Digital Transformation Facility, OECD
Benjamin Kumpf • Head of OECD Innovation and Digital Transformation Facility, OECD
Thursday, November 20, 2025 • Advancing Service Design 2025
Think global, adapt local: how service design accelerated B2B market entry by 6 months
Tamara Kartoziia
• Senior Service Designer and CX Architect, AUTODOC PRO
Thursday, November 20, 2025 • Advancing Service Design 2025
Operationalizing Inclusive Design in Service Design
Gabriela Barneva
• Accessibility Research Lead, Fable
Thursday, November 20, 2025 • Advancing Service Design 2025
Right horses for the right courses – how and when to democratize research
Ned Dwyer
• Co-founder and CEO, Great Question
Wednesday, November 19, 2025 • Advancing Service Design 2025
Making service tangible: the fastest path to higher performance
Shreya Dhawan
• Lead Service Designer, Harmonic Design
Victor Udoewa • Service Design Lead, CDC
Xènia Viladas • Adjunct Professor, IE University
Florian Vollmer • Director of Experience Insights, Autodesk
Victor Udoewa • Service Design Lead, CDC
Xènia Viladas • Adjunct Professor, IE University
Florian Vollmer • Director of Experience Insights, Autodesk
Wednesday, November 19, 2025 • Advancing Service Design 2025
Coordinated collaboration: a Service Design & DesignOps love story
Gina Mendolia
• Senior Service Designer, Adobe
Jasmine Toy • Program Manager, TEKsystems at Adobe
Jasmine Toy • Program Manager, TEKsystems at Adobe
Wednesday, November 19, 2025 • Advancing Service Design 2025
Service design performs value
Jen van der Meer
• Associate Professor, Strategic Design and Management, Parsons School of Design
Wednesday, November 19, 2025 • Advancing Service Design 2025
From blueprint to bot: Designing resilient AI-powered services
Anupama Dhareshwar
• Senior Service Designer, Heidelberg Materials
Wednesday, November 19, 2025 • Advancing Service Design 2025
From Standards to Innovation: Why Inclusive Design Wins
Samuel Proulx
• Accessibility Evangelist, Fable
Wednesday, November 19, 2025 • Advancing Service Design 2025
Learning is the north star: service design for adaptive capacity
Jen Briselli
• Co-Founder & Principal Strategist, Topology
Wednesday, November 19, 2025 • Advancing Service Design 2025
The service shift: transforming media organizations to create real value through design
Patrick Boehler
• Principal, Gazzetta
Madison Karas • Lead, Service Design, Gazzetta
Madison Karas • Lead, Service Design, Gazzetta
Wednesday, November 19, 2025 • Advancing Service Design 2025
Ask me anything – Authors of Service Design: From Insight to Implementation
Lavrans Løvlie
• Co-author of Service Design
Ben Reason • Co-author of Service Design
Ben Reason • Co-author of Service Design
Tuesday, November 18, 2025 • Climate UX Interest Group
Designing and building low-carbon websites independently
Nick Lewis
• Freelance web designer and developer
Wednesday, November 12, 2025 • Rosenfeld Community
The 2025 State of UX/Design Organizational Health
Peter Merholz
• Chief Humanist, Humanism at Scale
Thursday, November 6, 2025 • Rosenfeld Community
Exit Interview #2: Rediscovering the ethical heart of design
Cennydd Bowles
• Managing Director, NowNext
Thursday, October 30, 2025 • Rosenfeld Community
Unmasking Design Leadership: Navigating leadership without neglecting ourselves
Jason Mesut
• Coach, Consultant, Connector, Resonant Design and Innovation LTD
Martina Hodges-Schell • Transformation Coach & Consultant, Founder of Northshore
Jose Coronado • Advisor, Fractional Design Executive, Digital Impulsum
Martina Hodges-Schell • Transformation Coach & Consultant, Founder of Northshore
Jose Coronado • Advisor, Fractional Design Executive, Digital Impulsum
Wednesday, October 29, 2025 • Rosenfeld Community
What Beekeeping Taught me about Product Teams
Mariesa Lenz
• Chief of Staff, Hamlet
Thursday, October 23, 2025 • Rosenfeld Community
From Doodle to Demo: AI as Our Storytelling Partner
Maverick Chan
• Product Designer, GoInvo
Claire Lin • Product Designer, GoInvo
Claire Lin • Product Designer, GoInvo
Wednesday, October 22, 2025 • Rosenfeld Community
Hands on AI #3: Claude Code for UX people
Peter Van Dijck
• Founding Partner and CEO, The Helpful Intelligence Company
Thursday, October 16, 2025 • Advancing Research Community
ResearchOps AMA with Kate Towsey & Jake Burghardt
Kate Towsey
• Author of Research That Scales
Jake Burghardt • Consultant and Writer, Integrating Research
Jake Burghardt • Consultant and Writer, Integrating Research
Wednesday, October 15, 2025 • Rosenfeld Community
Hands-on AI #2: Understanding evals: LLM as a Judge
Peter Van Dijck
• Founding Partner and CEO, The Helpful Intelligence Company
Wednesday, October 8, 2025 • Rosenfeld Community
Hands-on AI #1: Let’s write your first AI eval
Peter Van Dijck
• Founding Partner and CEO, The Helpful Intelligence Company
Thursday, October 2, 2025 • DesignOps Community
Building a Design Ops Practice that Really Works (Most of the Time)
Rachael Greene
• Principal Design Systems Designer, SageSure
Alison Davis • UX Researcher, DesignOps, SageSure
Alison Davis • UX Researcher, DesignOps, SageSure
Wednesday, October 1, 2025 • Rosenfeld Community
Integrating Systems Thinking Into Your Practice as a Designer
Sheryl Cababa
• Author of Closing the Loop
Thursday, September 25, 2025 • Rosenfeld Community
Practical DesignOps: From Ideas to Tools That Teams Actually Use
Changying (Z) Zheng
• Head of Product Experience Operations, Cloudflare