Rosenverse
Bridging the Gap Between Compliance and Design Quality

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Bridging the Gap Between Compliance and Design Quality

Thursday, July 2, 2026 • Rosenfeld Community

This video is featured in the UX Watch Party playlist.

Share the love for this talk
Bridging the Gap Between Compliance and Design Quality
Speakers: Santiago Bustelo
Link:

Summary

Many designers experience accessibility as a compliance exercise disconnected from design practice. That's a design problem. After more than 20 years working in accessibility—including early accessibility projects, advocacy, education, and legislation efforts in Argentina—Santiago Bustelo believes that the missing piece is a better bridge between compliance and design practice. In this session, he shares insights, experiments, and lessons from IPAX, an ongoing research initiative exploring the gap between accessibility compliance and accessibility adoption. The session examines why accessibility is often perceived as bureaucratic by design teams, why pair-based validation does not scale well to modern Design Systems, and whether accessibility could become easier to adopt if it also helps designers produce better design outcomes.

Key Insights

  • WCAG color contrast guidelines are outdated and sometimes promote poor design choices, like white on black causing visual strain for people with astigmatism.

  • Traditional color theory, based on a 200-year-old color wheel, is often at odds with modern accessibility needs and design quality.

  • Modern color models like Oklch and contrast scoring from APCA provide more precise assessments of accessible and ergonomic color combinations.

  • Santiago’s tool assigns scores from 1 to 5 to color combinations, balancing legal compliance with design quality to guide better choices.

  • Only a very limited set of colors work well against both black and white backgrounds, necessitating split color systems for accessibility.

  • Client resistance to changing brand color palettes for accessibility often stems from political and cultural attachment rather than technical limitations.

  • Presenting accessibility as enhancing brand usability for people over 40 or with common vision conditions can ease client pushback.

  • Responsive color systems that adapt colors across light, dark, and high-contrast modes can better serve diverse user needs.

  • Building accessible color systems is challenging but feasible if tools reduce the complexity and perceived risk of color adjustments.

  • Sustainable development of accessibility tools may require nonprofit structures and open-source licenses to attract funding and wider adoption.

Notable Quotes

"Every mistake you see is their fault. Every mistake's an opportunity, though."

"WCAG says the more contrast, the merrier, but bright white on black can actually cause ghost images for astigmatism."

"There are only two perfect neutral grays that work accessible both against black and white."

"WCAG says it depends, but doesn’t really help you decide what large text or bold means in practice."

"We can have many accents, each split into two shades for light and dark backgrounds to keep accessibility without breaking brand."

"If clients say they don’t care about accessibility, it’s a political problem, not a technical one."

"The system I’m building helps show clients that almost imperceptible color adjustments can make their brand accessible."

"Accessibility is often misunderstood as for a very small population, but most adults have some vision issues."

"Sustaining this kind of work isn’t profitable, but it’s valuable for the community."

"Forming a nonprofit could unlock funding to continue and grow this accessibility tool."

Ask the Rosenbot
Nathan Shedroff
How Will Design be Taught When the Schools Shut Down?
2026 • Rosenfeld Community
Laureen Kattan
Centering Patients and Clinicians in a Complex Government Ecosystem
2023 • Design in Product 2023
Gold
Bram Wessel
Enterprise Information Architecture
2020 • Enterprise Community
Kit Unger
Theme 2: Introduction
2021 • Design at Scale 2021
Gold
Nicole Bergstrom
AccessibilityOps: Moving beyond “nice to have”
2024 • DesignOps Community
David Cronin
The GE Design System and Thoughts about Craft at Scale
2015 • Enterprise UX 2015
Gold
Patrizia Bertini
The (r)evolution of designOps: It’s Time to Think (really) BIG
2025 • DesignOps Summit 2025
Gold
Chelsey Glasson
Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change
2025 • Rosenfeld Community
Anupama Dhareshwar
From blueprint to bot: Designing resilient AI-powered services
2025 • Advancing Service Design 2025
Gold
Christian Crumlish
Afternoon Insights Panel
2022 • Design in Product 2022
Gold
Dianne Que
Real Talk: Proving Value through a Scrappy Playbook
2019 • DesignOps Summit 2019
Gold
Jen Cardello
Learning Velocity—The Insights Speedometer
2021 • Advancing Research Community
Christian Crumlish
Introduction by our Conference Chair
2022 • Design in Product 2022
Gold
Jim Kalbach
Jobs To Be Done
2021 • Enterprise Community
Jacqui Frey
Setting the Table for Dynamic Change
2019 • DesignOps Summit 2019
Gold
Emily DiLeo
Stronger Together: Lessons Learned from UX Research Ops
2024 • DesignOps Summit 2024
Gold

More Videos

Jon White

"We end up with this junk drawer phenomenon with spaghetti-fication of different insights being passed around with no clarity."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Maria Skaaden

"Designers felt like hamsters in a hamster wheel, always reacting, never exploring."

Maria Skaaden

Continuous Design: One eye on the horizon and the other on the next wave

November 8, 2018

Sam Proulx

"The best way to build a fully accessible foundation is to involve the voices of people with disabilities at every step."

Sam Proulx

Prototype Reviews, People With Disabilities, and You

December 8, 2021

Jack Moffett

"There aren’t enough lean UX experts to collaborate with every team, so we create a lean UX Center of Excellence for each value stream."

Jack Moffett

SAFe or Sorry?

May 29, 2019

Greg Petroff

"End your day by writing the to-do list for tomorrow; it’s easy to get distracted when you’re not in a full-time gig."

Greg Petroff

Exit Interview #1: Greg Petroff: From Silicon Valley Executive to Sonoma County Possibilitarian

September 24, 2025

Catt Small

"Propose new IC roles like a design problem: identify the need, gather research, and try it as an experiment with retrospectives."

Catt Small Micah Bennett Brian Carr Jessica Harllee

What's Next for ICs: Exploring Staff and Principal Designer Roles

February 22, 2024

Shipra Kayan

"AI clustering gives a first stab at themes, but you have to move things around yourself."

Shipra Kayan

Make your research synthesis speedy and more collaborative using a canvas

January 24, 2025

Llewyn Paine

"It’s a love-hate relationship with AI because it can make us more efficient but also devalue our work."

Llewyn Paine

Day 1 Using AI in UX with Impact

June 10, 2025

Lisa Welchman

"Digital governance is about who’s supposed to make the decision, not what the decision is."

Lisa Welchman

Cleaning Up Our Mess: Digital Governance for Designers

June 14, 2018